Called them to see if they had some parts I was looking for. Pressed 3 for service and got a young…read moreguy with a crappy attitude. Said nope don't carry those parts and said go to where you bought them at. I said Thank you and he just hung up. No, anything else I can help you with or anything. This generation sucks. Parents are failing and management might want to teach them on how to earn customers not lose them. I will NEVER recommend them to anyone ever! DO BETTER ON ON YOUR CUSTOMER SERVICE.

I finally got the right equipment after not being satisfied with my first purchase that was not…read morecapable of cutting my yard with enough power, they traded my first purchase for a commercial model

I live in MA and found SmartDots online a couple of years back while searching for a gate to allow…read morea mower to pass through. Since then, I have purchased 2 Automower 430xh's, 2 smart gates, some cool skins, and a bunch of accessories. The pricing was very competitive, the mowers were fully updated before they were sent and the shipping was fast. The service SmartDots has provided has been impeccable. Very responsive, thorough, and they go the extra mile to ensure they keep a customer happy. I recently used them for a remote software update service. Ash sent me everything I needed, accommodated my crazy schedule, and made the process very simple. My mowers are now running the latest and the greatest and the cost was very reasonable, especially considering I didn't have to leave my house to do it. I HIGHLY RECOMMEND sourcing all your automower needs from SmartDots and having them provide ongoing service updates. I look forward to remaining a customer for years to come. Frank

I've been going to Gary's small engine repair since my little Grapevine shop closed a couple years…read moreago . They service all my lawn equipment and do a great job in a timely manor ! Miss Terry even taught me how to string my own weed eater ! She's the best !

Sup peeps? Happy Holiday season to all of you. We are closing out yet another year in our lives…read more Lets finish this year strong, and be in the right mind space for the new year ahead. So my lawn mower was making a strange sound. He said something was wrong with the mower. He, being my lawnmower (my son, he is my lawnmower.. hahahahaa.). He said the machine that cuts the grass was sounding funny. Broke out Yelp to see who you ladies and gents recommend. Well you didn't have anyone local to me in Hurst, but in a nearby city, Grapevine. Called ahead to find out the particulars. Sounded reasonable and family owned. Drove out, was given an estimate on parts and labor. Was thinking if it costs more than a new mower, will donate it on Nextdoor. Nope. She told me what parts would cost, and a service that included oil change, blade sharpening and fix the broken items. Came out way ahead. Um, 3 weeks turn around though. But they had a bazillion customer mowers out front in intake and outbound, so I expected it, and had a back up mower ready, and a lawn service I call time to time when I just feel like giving my son a rest. 3 weeks pass, I get a call on the exact day. Mower is ready. Drive out, mower starts one pull, no noise, looking like a new mower ready to cut some grass. paid my moolah, they loaded it up for me, and I could not have been more pleased. So thanks to the awesome family that owns and operates Gary's for offering honest service at a value. Not common these days to find one of those, let alone both. Also, thanks to you Yelpers that posted great reviews. One of you, Mark W. gave me a heads up on the turn around time, so even at 3 weeks, I wasn't caught off guard and knew what to expect. Not many small engine repair shops in business with mowers and such being made to throw away these days, and to buy a new one is usually cheaper than repairing. We live in a disposable society, we ourselves create and perpetuate. So I expect those few in business will be swamped and take more time to get to me. Happy Holiday Season people of Yelpistan. be good to yourselves and others. Thanks for sharing time to read this with me. Peace.

I've needed things from time to time, most recently was an extendable rod set to cut tree limbs…read more This was last year and the year before that was a mower for our gated community. The servicing of products are outstanding and the service at the desk is always outstanding and well informed with great follow up. That's all thank you.

Thank you for your response. But again I was told that "Yes, we do service Powersmart gas powered…read moremower " Yes, after all the hassle I was told to take it to another location. Yet, again when I did call..the gentle men was upfront and not misleading unlike the individual at Richardson Saw & Lawnmower Company. I would greatly appreciate it it if you talk with your Service team and retrain verbally on what types of lawn equipment " Is serviced " to keep from having another customer wasting their valuable time. Thank you

I have an automower that I wanted to get checked out and latest firmware installed before warranty…read moreexpired. I figured I would need to drop off and leave it for at least a few days or weeks. I contacted David and he wanted to come to my place to do the service for a small fee. He was GREAT. He do all the requested services and fully explained how to best procedures to clean and maintain the machine to get the longest life out of it. Truly more than I expected

This has truly been a game changer. Let me first say that David is the best. He took his time to…read morelisten to my needs and what I was looking to accomplish. He made great recommendations on different products. I live on 5 acres. My front and side yard is big with lots of trees and flowerbeds. I have a pool in the back that's fence in and he took care of that area also. The 2 biggest challenges was. One moles and gophers eating the wire around the perimeter of my front yard. David was nice to come out( 3x) and fix the problem. After I was able to get rid of the moles. Second challenge was my 3/4 acre pond that the automower had to go around and the small hills. This I think was a challenging task but David done his thing and knocked it out of the park. This is my second set of automowers. ( first set was Stil not purchased by them ) I like Husqvarna over the brand I had before. The 450X is a beast. It crosses my driveway which is 20 ft wide to cut part of my pasture. In my front I have a pipe and cable fence. I used to be worried about someone taking it but the app and GPS monitoring is a game changer for me. I absolutely love my house. I have a 16 year old son that's going to be going off to college and I was afraid I was going to have to sell because I wouldn't have the time to keep up with the yard work. This Husqvarna automower has given me more time with my son. So the real question is would I do it again and buy the Husqvarna 450X. Absolutely with no regrets but what really done it for me was the no pressure, honest opinion, get it done right the first time DAVID. I can't say enough good things about this guy. I forgot to mention I love siting on the patio at 10:00 at night and seeing the automower cutting and keeping my yard cut evenly with its LED lights on. Let me stop there. Just get it and you'll see for yourself.

Ive been calling this place since 3:00 today. They close at 5 pm and no one answers the phones, I…read moregot through one time. Was put on hold so I waited then the line starts ringing again then just hangs up. So I called back now you can't reach anyone!!! It's 4:42 pm on 6/30/26 I just spent a lot of money with this company last month at the Keller location and so far I am not happy with customer service. The mower I purchased doesn't even have the parts I need logged into their system so they can give me accurate pricing for ordering new ones?? But they're selling the mowers?! Make that make sense. This is not how you conduct business and you don't stop answering phone calls an hour and a half before your business closes.

Service is not good, tried to overcharge me, had to escalate my repair to the manager to get…read moreresolved. Did not call when the repair was completed, had to continually follow up with them. I buy power tools frequently, but won't be using them again.

Doug only takes cash or checks & became very upset that I did not have enough cash for the…read morerepairs... Other than disclosing the $88 service fee, I was given no information on possible repair costs & had no way to anticipate how much cash to have on hand. He was very rude & berated me, despite earning $88 cash for diagnostics (about 10mins). Disappointing... hope it was a one off day for him

Doug fixed a dishwasher for me, very professional, and freindly. Price was very reasonable and he…read morehad my parts on hand to fix my machine, I highly reccomend Doug.

We were blessed to have "Q" (Dekwame) come service our generator. He takes pride in his work…read morequality and communications. I don't know much about other offices of Generator Super Center, but the team from Denton are across the board fantastic to work with. Kelly in the office is great at answering questions and follow through If Kelly allows it I would love to have "Q" be our permanent service rep. He taught me a lot and I was able to see all the work he performed. He also made no effort to "sell me anything." He just gave terrific service. If I were in the market for a generator I wouldn't just go to Generator Super Center, but I would go to Denton Generator Super Center

generator service today. Chase and Ryan came over and both performed excellent service on my unit…read more I am very pleased with their service.