Well 7 months and I continue to have the same issue with my car cutting out and my check engine light continuously on. Now the last couple of weeks they don't even have the nerve to call me back. I have messaged the General manager Wayne and also left voice mails to call me and I get no response. I have sent pictures with my check engine light on and also a code that was ran that states that it is the catalytic converter which also was the same code that showed up with my last visit to them that they told me was my air intake was froze up. Now tell me what the cold weather had to do with this when then all started back in June. They supposedly replaced my catalytic converter which I have to say BS or they installed a faulty one and they refuse to make it right. And the sad thing is that a couple of the employees there had lunch with a guy who happens to be related to me and they told him that it was indeed the catalytic converter but they refuse to even talk to me. I have had this car brand new from them. They have very poor customer service as the last time that I was in they didn't even say hi to me or talk to me until I started to ask questions. I would think that they would make this right with my car but instead they just ignore me now. I am a single mother with 4 kids and they don't care if I get stranded which luckily so far the times that I have I have been by myself. I AM BEYOND FRUSTRATED AT THIS POINT!! read more

The service department has lied to me multiple times about my vehicles needing service that they actually did not need. I replaced multiple parts that they said needed to be replaced only to find out the parts were still in good condition and did not need replacing anytime soon. I have receipts saying that the following parts needed to be replaced and I also have the old parts(still in good condition) as well. They had told my girlfriend that the upper ball joints and control arms needed to be replaced, which they didn't(bushings and ball joints still had thousands of miles left on them). They also told my girlfriend that they would replace the passenger side steering rack clamp if she spent the $1700 to replace all ball joints and bushings, and when I took it off I noticed the steering rack clamp was still in brand new condition also. When I questioned them about it they just told me I was wrong. Then they proceeded to tell me that I needed to replace the rear wiper blade(which I had replaced two days prior), the spark plugs (which I had replaced recently), the spark plug wires(which I had also replaced recently). They also advised me that all fluids needed to be changed(which I had done a few days prior), and that the air filter needed to be replaced(still looks brand new and indicator shows it has over 80% life left). Please do not trust the service department or get a second opinion from a trusted mechanic if you are to get service done on your vehicle at Lake Chevrolet. I will never bring my vehicles to that service department again read more

Great service center. They did a great job and a fair price. i will be back.