From the front desk, to the nurses, to the doctor, the care was excellent. Checkin was easy; the wait time was short; the nurses were thorough and caring with my son; and the doctor/main provider was approachable and helpful. I appreciate the exceptional service and I highly recommend this urgent care. read more

Very disappointed. I think a nurse took my vitals and asked me what was going on. I didn't know if I saw a doctor/PA/Np until I got my discharge papers. He asked me no questions but diagnosed me and gave me 4 medications. Never asked my medical history, allergies, or if I had already been on any medications. read more

I have now been here twice. The first time, all of the nurses were screaming at each other using profanity. That was a while ago and thought it was maybe just a fluke so went again today desperate with a fever. The staff was not very personable. It literally was like they did not listen to a single thing that I said was wrong with me. Even prescribed a medication that had nothing to do with my chief complaint for being in there. I reviewed the after visit notes on my chart and the information on there was literally incorrect. Would not recommend anyone to seek care here. read more

I called early in the morning about covid like symptoms. I arrived at 9am and I was instructed to fill out a waiver then wait in my Truck to get a rapid test. I asked for a guess on wait time as I was feeling fever coming back. She abruptly said she didn't know...like I was bothering her. She wouldn't even look to see how long others had been waiting. It's been 3 hours now and I still haven't been seen. I've gotten progressively sicker and I'm so out of it with my fever, it will be difficult to drive home. I will never come back here, a situation like this could domino and someone could get very ill. read more

Received an online appointment for 5:15 pm and checked in 5:05. I was not called to be seen until 7:25 pm - 2 hours & 10 minutes. The appointment system is obviously in need of administration. It should not be handing out appointments at 15 minutes intervals when already running a couple hours behind. The waiting area did not have a 'clean' fill. Although seats are marked off for social distancing, there is no one cleaning chairs, or reception counters an regular intervals. When called, the medical staff at the desk were sitting around, with just two patients in the back, and 7 in the waiting room. The medical help was satisfactory (just a covid test). I do not recommend this facility; poorly run. read more

Checked in online at 7:30 for the earliest appointment at 8:20. Arrived at 8:15 to an empty waiting room. Didn't get called to the back until 8:40. Sat in room and didn't see the doctor until 9:05 - again no other patient was there. Doctor walked in, did a 2 minute examination and then said they don't have the needed equipment and can't say what's wrong. Then waited another 20 minutes for them to say to go to the hospital. It's really hard to get good care. read more

Went in for nausea symptoms that have lasted all day. When I got in to the treatment room, was asked a list of questions that were all COVID-19 related. Someone came in and took my blood pressure and heart rate. Was then left alone in the room for about 15 minutes until someone came in and asked me where I worked (how is that relevant?), how long my symptoms have lasted, and if I've been exposed to anyone with COVID-19. I was then told that I would be given a corona test which is totally fine, there's a pandemic going on and you gotta cover your bases and we can move on to other stuff. I get that. I was then left alone for another 10 minutes until someone came and swabbed me. Then I was left alone for another 25 minutes while they ran the test. Someone then came in and told me that I tested negative for coronavirus, handed me a paper about what to do if you have negative results, and that I was free to leave. Uhh? That's not what I came in here for. I was then told I probably had some kind of unspecified viral upper respiratory infection. How would they know that? To my knowledge, I wasn't tested for anything other than COVID-19. How are you diagnosing me for something I wasn't tested for. How are you giving a diagnosis when I wasn't examined by any member of your staff? I came in here because I can't walk 20 feet without wanting to vomit. I came in here because I can't sit up straight without the room spinning. I came in here because I can't drive myself to work because I can't focus on the road long enough to do so safely. I haven't been exposed to coronavirus and I knew that coming in, so why was that the only thing I was tested for? I was not asked about the severity of the symptoms I actually had. I was not asked if there was anything that may have caused the symptoms I was feeling. I was not asked how difficult it was to walk or move around. I was not asked if I needed a doctor's referral to stay out of work until my symptoms clear up. I was not told how long my symptoms may last. I was not told if I was potentially infectious. I had to stop and ask for a prescription to help with the symptoms I ACTUALLY had because otherwise I was about to be led out the door with nothing. No one examined me to determine the cause of the symptoms I have. I thought that I was going to be given a COVID test so that I could then receive treatment and be examined in a safe environment. I was given a COVID test and then given the boot. I do not feel cared for after visiting this location. My initial discharge instructions did not even include nausea. The whole reason for my visit was not mentioned in my paperwork. It was only added after I had to ask for medication for it because I was not being given anything to help with it. This is a great COVID testing site. Doesn't seem to be good for much else. read more

Everybody was Great!!!! In for gout relief. Felt MUCH BETTER the next day. Job well done. Thanks everybody!! read more

Always very friendly! I never hesitate going in if our normal our pediatrician office is closed or can't get us in quick enough. They take the time to get your information and a good assessment. read more

The nurse practitioner is extremely rude. One of her receptionists had a spelling error in our chart and the first thing she did was mention it to me and blame it on me. My poor child had over 103 fever and strep, yet she thought it was brilliant to lecture on how a fever wasted her time. Seriously, leave the nurse practitioners in the community health clinics. This woman is awful!! I wish I could recall her name, but she has a "speak with the manager" hair cut and she's built like a pot of tea. read more

Initially had a good experience. I went to get a simple injection, for which I had the medication and a note from my doctor regarding last given date. Rather than asking to speak with me, the nurse loudly and rudely said "I REFUSE to administer medication!" Her excuse was that she didn't know the last time I had been given the medication. If she would have respectfully asked me one question, she could have avoided all of this. I will not be returning here. Wait times are horrendous, staff is obviously not polite, respectful, or caring. read more

The staff was very competent and very professional; there was no "wait time." The staff was also very friendly. My Wife received immediate attention. read more

Quick, helpful and friendly. This is my go-to place when I feel bad and can't get in to my primary care doctor. The wait is usually quicker than you'd expect. The staff is all very friendly and professional. They keep excellent records so they have a lot of info for return or repeat patients. They use electronic prescriptions so no paper to lose. Recommend! (But hope you don't need to go!!) read more

Came in with Covid symptoms and confirmed that a coworker tested positive. They refused to test me and offer any care. When calling ahead they told us to come as quickly as possible as only 4 tests remained. The front desk employee made excuses for her coworker telling us to come in for the testing and I was unable to confirm if I have the virus am contagious. This is the reason that the virus will continue to widely spread. Will never recommend such a poor establishment again. read more

This is the first time I have been here the place is amazing.There are two waiting rooms,one for adult and one for children. The exam rooms were really clean and the lady said she just sanitized it for me.I went today(Christmas) so there wasn't really anybody there.There was only a 5 minute wait.once I was done I went to go take a survey on the tablet they given me to see if I enjoyed my experience and I said it was magnificent.i really recommend this place. read more

Lake After Hours - Perkins - Cleaning station in one of the exam rooms.Open on Christmas!! - Urgent Care Near Me - Baton Rouge, Louisiana

Most inefficient urgent care center. Been waiting for 2 hours and others have been waiting even longer. Terrible clinic. We'd be better off with it closed read more

Easy in and easy out! I needed to get checked out after being sick for more than a week and losing my voice. I just needed to some reassurance that I was indeed on the road to getting better rather than worse. Honestly, I avoid the doctor's office at all costs and usually do everything I can to get rid of my ailments without the help of a medical professional. I am all about all-natural, holistic measures, when it comes to treating the common cold, sinus and respiratory issues. It was easy-peasy to fill out the registration right here through Yelp (redirected to Lake After Hours site), so by the time I came in, I just had to show my ID and insurance card and fill out one last piece of paper. After about 2 minutes in the waiting room, I was called in to the treatment room, temperature and blood pressure taken, asked about why I was visiting and other bits of information. After all of that was over and done with, the doctor came in, checked ear, nose & throat, offered me a shot (which I said "no" to) and told me about some over-the-counter meds I should be taking to bury this awful cough I have that caused my voice to disappear. I was out of urgent care in about 15 minutes and on my way to get on with the rest of my evening. They also have an urgent care just for the kiddos, too! Again, super easy and my little one was seen ASAP. read more

Made an appointment online and still waited over an hour to be seen. Online time said 20-40 min wait for walk-ins. Some people had been waiting over 2 hours to be seen. It was also extremely hot inside. read more

I "walked-in" to see if they had any appointments and the lady at the desk told me they didn't have any. Confused I left and decided to call when I got home. The woman on the phone proceeded to tell me it's a "Walk-in" and they would have never told me "no" - that I must have gone to the Children's doctors office next door. I'm not sure what kind of people she's used to talking to but I'm FULLY Aware I was not at the Children's Doctors office. I was at the front desk for the LAKE AFTER HOURS- Perkins. To think I was already giving them a 2nd chance after a horrible experience a couple years before. PS- you're in client services. Drop the attitude!!! read more

All the staff were efficient and very professional. Covered all the details! Gave immediate delivery of care that was needed urgently. I left there being extremely satisfied! Having this urgent care facility in our neighborhood is a most! The medical staff is excellent and knew all their details. Discharged with a complete care guide and follow up! So happy that I have good continuity of healthcare. Feeling blessed! read more

My roommate scheduled her appointment to get checked for Covid. Test was negative but had serious symptoms. When asked about what else she could have the doctor replied with "That's not my problem" and walked out of the room. So my roommate is sick with a cough, can't breathe, and was falling over from weakness but this person just couldn't be bothered. If you're not even going to listen to someone to help them, then find another job. read more

My daughter had an appointment there yesterday. We were treated very unprofessionally by the front desk staff. At 11:00 yesterday morning I made her appointment. The first available appointment was 2:00. I received a text confirming her appointment and it had a link to the online forms for me to fill out and the number to call to check in once we arrived. Filled out the form, received an email confirmation and called at 2:00 to let them know that we were there. I was told we would get a call back when we could come in. At 3:00 I called to check on our status and was told that we were not on the schedule, after being there at 2 and told that we were checked in and would receive a call. The lady at the front desk told me that she didn't know what to tell me, at that point all she could do was put us on the list at the back of the line and there were 8 people ahead of us. I asked if there was anyway she could move us to the front of line as we had already been there for an hour and was told we were checked in. I told her I could show her proof of our scheduled appointment. She refused to do that and told me she didn't need to see any proof that all she could do was put us at the back of the line. While mistakes happen y'all should have made it right. We got there at 2:00 and weren't seen until around 4:30 due to a mistake on your end. When a mistake is made on your end you should do everything in your power to make it right and your front desk refused to do so. I will never go back to this location and would strongly discourage others from bringing their children to this location. read more

Everyone was extremely nice and I was in and out right away. Y'all were awesome! Thank you to Dr Bellecci and her nurse!

I was feeling so sick, but they were so quick on making me feel better. I did not have to sit long, everyone was extremely nice, and they tried to find a pharmacy that was open on thanksgiving for me. Very caring and gentle. read more

Prompt. Thorough. Careful, perhaps overly careful. Quick to address the problem. Explained the problem and solution well. Ten

I checked-in online and the wait wasn't long at all. The person at the front counter was very nice. The doctor was also friendly.

Went there with my son, they we're friendly and prompt service. Definitely my go to urgent care!!!

very aggressive nurses with covid test. never give updates or estimates on wait time(waited 2 hours with an appointment) , definitely wont be coming back after this visit! read more

Literally the only place I trust for taking care of my 2 yo daughter! We have been to a few other places (even other lake after hours) who could not care less about our concerns with her health and making us feel at ease. Other places just wanted to take our money and run a few test before sending us to this location and trying to double charge us. The staff here is out of this world awesome! read more

Very unprofessional! My 90 year old grand mother had a minor car wreck and we went to lake after hours on Perkins for precautionary examination. She asked the receptionist for directions to the water fountain. The receptionist said, " we don't have water". She asked for a cup; any way to get some water. They would not provide a 90 year old woman a drop of water. 1 hour later I went to ask about the ETA for being seen and the same receptionist didn't even look up from her phone, the nurse in the back saw me and asked if I needed something. Terrible people! read more