Nick, the OT at Carnahan, gaslighted me. Apparently, he's second in charge after the owner of…read moreCarnahan. After giving me a grip test, which caused me severe pain the next day, he saw me and while "treating" me told me "the reason you're not healing is because of your attitude." He proceeded to make light of my mental health illness and speak condescendingly to me regarding it. Not a speck of professionalism and ridicules you to excuse his lack of expertise. There are people who talk about you behind your back, and then there's Nick.

Today was to be my first PT. My appt was for 8:00am. I was told to arrive by 7:45. I was there by…read more7:40. I feeled the paperwork out. Then sat down to wait. In the paperwork one of the rules had to do with being on time, and if I was late, I could lose my slot. At 8:13 I approached the desk and informed the receptionist that I would need to reschedule, and that my time is just as important as theirs. I noticed two men taking at at station, and the girl said that one of them was my PT. I asked if it was the tall one with his hair in a knot. I then told I did not want him, and that I would taking anyone else. I was then put on a call list if someone was to cancel. About 1 hour later I get a call that they had an opening at 5:30 with someone else. I said I would be there. 2 hours later I get a call that the PT person at 5:30 did not take medicare. Apparently they only had 2 people who do the initial evaluation. She said that Andrew the man I didn't want would call me and see if what could be done. I politely refused and said I would go somewhere else. I am a 70year old women in pain and felt very disrespected. I was told that he was very busy and that was why he was late. If he had least came out and told me that he was running late, I would have waited. It is all about respect. It is common curtsey. I advise that in the future this company should counsel the people that work there to be aware of when and what time their clients are due in, and make contact with them if they are running late.

Dr. Castillo is very attentive and helpful in the treatment if several problems I am having with my…read morearm and hand. I would highly recommend him if you're fortunate enough to get into his very busy practice. Getting appointments are a bit difficult , but that seems to be true of all our health care providers.

Bad experience at check in. Very rude and loud lady with glasses at front desk. Yelled my name…read moreacross the waiting room. Back office staff and Dr Kasper were great, very attentive & proffesional.

Had my initial visit with Chris to discuss how we were going to attack my injury. It seemed to go…read morewell but after a handful of visits. I haven't even talked with Chris again. I've always had younger kids working with me. But I just can't figure out how they're supposed to write up my progress from the therapy if I've never seen the therapist again. So far, just not feeling it here at Sims.

My therapist and the aides are awesome. Hard working, personable and knowledgeable. However, not…read moresure if it's the owners or management that over schedule. I don't feel the staff was able to give the time they know is needed for healing and teaching. Maybe I'm naive to the realities of therapy but the actual time spent on patient care was minimal. The facility looks run down and in need of updating. After a month, i realized i could continue at home and give my spot to someone who could benefit. The staff was professional however i got the vibe that they bust their butt, provide as much as they can but the the powers to be must only see dollar signs and how can we turn over the most amount of patients for minimal cost. Wasn't horrible but could use some improvement. Therapist/Aides A+. Facilities/owners/management C.

Services and their communication with patients is horrible! My husband came to them for orthopedic…read moreshoes that took about 3 months to receive when it should've only taken a month- the staff here didn't call to let us know about the delays in shipping, and when we called multiple times to ask when the shoes should arrive, they didn't know. Not to mention them being hard to reach by phone. Never in office. After receiving the shoes my husband had a scheduled follow-up appointment, when he arrived to the appointment NO ONE was there, office was closed for a week, and they never called to notify us of this! We don't live in Santa Maria where this office is so that was a waste of time, and they're hardly ever in Lompoc either. They've given us the run around for months. and it's ridiculous wasting our time. There's no reason that a patient has to call an office multiple times just to inquire about something that should've been the offices responsibility to communicate with the patient from the start.

staff was amazing! so helpful getting all my documentation from my doctors…read more mr birkholm is so sweet

This office is amazing! I saw Dr Diana Garcia there, and she was extremely thorough, capable,…read morepatient, and made great recommendations for my care. The office staff is very friendly, has a high sense of urgency, doesn't leave you waiting. Overall, it was one of the best medical experiences I've ever had. I've worked in the healthcare industry for over 17 years, and I am currently the chief marketing officer for my ophthalmology company, and I have not had such a positive experience like this in years. Highly recommend this office.

For years I've been very happy with Dr. John and I decided to write a positive review for him. I…read morenoticed three yelp reviews giving him a one! This made no sense to me, knowing Dr. John as I did, so I was curious and read them. They all have to do with different physician assistants in the office, but nothing to do with Dr. John. I don't think it's fair that people are giving Dr. John a poor rating when they are unhappy with a completely different provider's care. I think he's a great doctor and apparently other people do as well. He has been voted best doctor in North Santa Barbara County several times as has his brother Dr. Bob Okerblom.

Dr. Galan is the very best, he really cares about your health and well being. Of course he is busy…read morethat is because he is the best. I would never trust my well being with another doctor. He is beyond a 10 for a review. Knowledge and caring are the foundation of Dr. Galan's practice. He cares and he is number 1 and I am very particular.

My wife saw the doctor for a year due to memory issues. He never ordered a PET or MRI scan. He did…read morea MoCA test. We are now seeing a Neurologist in Santa Barbara who, on our first meeting, did a MoCA test, ordered bloodwork for biomarkers and ordered a brain scan. The tests were positive. We feel comfortable with the new doctor and he is worth the drive.

My teenage daughter suffered a knee injury in April & was referred here by her doctor. She did 8…read morevisits & we were very impressed w: the outcome of her visits. The desk staff was always a pleasure to deal with. The therapy staff was very polite & focused on their jobs. My daughter revived quality care . I would highly recommend!

I have had 3 sessions with SPT after surgery on my achilles tendon. I'm disappointed that I…read morehaven't had more personal attention. While the assistants are very nice and knowledgable, they are spread too thin and I have been forgotten, left with no help, twice. Patrick has seen me probably less than 20 minutes total. I have been given no exercises for home, nor have I been given any long term plan for my recovery. I expected more. On the plus side, the receptionist is nice about schedule flexibility.

The quality of care was phenomenal! Office experience was more than I could ask for considering how…read moremany times my work schedule had me re scheduling appointments more times than I could count on one hand, with the staff more than understanding and flexible. Randy was absolutely amazing when it came to educating me on what types of stretches and workouts would help me recover and the staff in the gym were amazing! Would absolutely recommend to anyone looking for rehabilitation!

This place is a class act they are so considerate and so nice to everyone I can not be more happy…read morewith the help and care they gave my brother and myself. Highly recommend