AVOID AT ALL COST!
Unpopular opinion I know but this is my honest opinion and my personal experience . Yesterday I rang them on behalf of the whanau. Yes we were not the authorized person, but we wanted to explore options with the funeral service, the guy informed me that he could not talk about anything concerning the funeral because I was not the authority. I said I understand that and ask a general question which was if any whanau had a 6 day tangi would it be possible for whanau change things 4 days away from burriel or is it fixed in ? All we wanted to do was get option and try do our part we weren't there to change anything but to be proactive instead of just leaving it all upto the authorized person we just wanted to help. We also wanted the bank account number to pay majority of the bill he didnt give me time to ask that instead. He said I was yelling and hung up on me. Then rang the authorized person and told them I wanted to change the burriel date. For a funeral service to do that is so rude and ignorant the guy that was talking had the attitude of " I know all and I am all powerful " is this how they deal with whanau in mourning. I had left a review yesterday but some how it was deleted within 5 min. I don't normally do reviews but this is so bad . They haven't contacted me to sort it out. They so called privacy protocols are tight but had no problem giving my number out without my permission. So they know my number to make contact .if this review disappears I'll start on social media until you sort this out and apologize for your poor customer service.
I have not made this review out of spite but more of a wake up call for this so called business of compassion to sort out there customer service and handling customers who are dealing with great loss. That phone call has left us shaken humiliated. And made 2 whanau argue. Hope yous are happy read more