Read this before signing up!…read more
Upon signing up for the 14-day trial, they already expect you to read through their AGB and FAQ in detail.
However, under OR Art. 97 ff. and UWG Art. 3, a company must ensure that its core service works without special effort from the customer. Expecting people to hunt through fine print just to avoid hidden costs is exactly that -- special effort.
If you don't cancel within 7 days, you are automatically subscribed to their second most expensive membership (CHF 999/year).
For your information: this rule is nowhere visible on the sign-up screen for the 14-day trial.
When you try to cancel, you have to send them an email -- but if your email address ends with @gmail.com, your messages apparently never reach them because Gmail automatically filters them out (makes you wonder why). They then "kindly" ask you to create a new email account to cancel your membership.
But in their own AGB, it says they only accept cancellations from the email address you signed up with -- not from any other one, not by SMS, and not by post.
They also automatically upgrade you to the Platin Abo instead of a basic one, which feels like an intentional way to make more money. The only "benefit" of the Platin version is access to a Platin gym -- and there's only one, in Baar. If you don't live near Baar, it's basically useless.
If you try to find a phone number to call, prepare to spend time -- you have to dig through their website, click on the specific gym location, and only then find a number.
In my experience, when I was suddenly told to pay the full amount, I didn't have the money. I asked for a 3-part payment plan, which added CHF 100 extra, bringing the total to CHF 1,099.
The overall experience with this gym and its website was terrible. It genuinely feels like a honeypot -- it looks simple and harmless at first, but it's designed to trap you in an expensive contract if you don't read every line of their AGB and FAQ.
