3 days ago I bought a bag on regular price in Sherway Gardens. Now, the bag is on sale. I called Sherway to ask if I could do a price adjustment. They said No. So I asked, can I return it and repurchase it for the sale price, and again they said NO.
I was speaking to woman named, Lan. I don't understand why everything was a NO when the receipt states that I can return it in original packaging within 30 days. She kept insisting that I purchased it on sale. Again I said; I am looking at the receipt and the price is the same regular price as it is online. Lan dismisses my concern by going on about how long the sale was and keeps insisting that I paid the sale price. To confirm, there is no sales price and clearly states I purchased it for regular price on the receipt. Also, there is no FINAL SALE stamp as most retailers use on receipts.
She seemed confused so I asked to speak to her manager, in which she ended up giving the phone to her colleague Armand. He says he can connect me to Mary, their manger's, direct number since she is not in today. He then proceeds to give me THEIR OWN STORE number. What kind of employee's don't know their own store phone number? I told him that this must be a mistake and point out it's his own store. He then gives me a new number that he says is her direct number but ends up being Square One's Lacoste location.
I end up talking to the acting store manager in Square One who was more helpful and offered to help me.
I have never had the experience to talk to a sales associate that never knows their own store policy. LACOSTE Train your associates well to give GOOD CUSTOMER SERVICE!!
If you look at Sherway's only other review on Yelp. Somebody had a similar issue ALMOST 10 YEARS AGO, and was only helped by the Square One location rather than Sherway. This evidently shows that nothing has changed in the last 10 years. read more