Very, very average, but tends to be on the messy side. I…read moreonly shop here because of the MAC counter.

I've visited the Rockford, IL Macy's store several times now over the past 9 or so years since…read moreMarshall Fields was acquired by Macy's. Maybe I'm just remembering the exceptional service (not to mention the Frango Mints) of this store's "hey-day" as Fields, but the customer service in the Rockford Macy's is pretty low-class. Never enough clerks, and the ones I've run into are over-extended, unprofessional, and rude. I miss the old Marshall Field's tradition of wonderful service provided by well-trained, cheerful, and always helpful staff that had worked at the store for many years. So very sad. Leave it to Macy's to swallow up yet another great old retail icon. I won't bother with this store again when Bergner's is in the same Mall!!

I have purchased multiple suits from this business over the years. The alterations I had requested…read moreand paid for all were done to my satisfaction and timely. The staff has always been nice. At no time was I made to feel as if the staff were working on a commission basis.

Gone out of business! Need 85 characters to post drove there and shop is empty and gone. Closed…read moregone it's sure is hard to find good men's wear for big and tall and fluffy and "Executive Fit".

Everyone there has horrible attitude """NICOLE!!!!!' the trash taker outter and every customer…read more service . they should quit asap and work in a gas station at the country side where they belong. Please just stick to cleaning toilets. That's what you belong in doing best. Customer service HELPS!! Not mention they are different entities and will not deal with other than in store issues. So go suck it. And make your minimum wages.

Like the variety don't love their bait and snag on signs declaring a great price like 5 dollars but…read moreget up to register and its 15 but expect that.... Lots of places do it.. Hate the wait in line. Have never been able to get out without a ten minute wait but I guess that's anywhere these days.... Always find something that's decent but no talls or long sleeves that are actually long. Larges are like mediums but does have a accessory area. Like the fact they have fun and serious work clothing. In the end it's worth a swing in to look at the choices. But if there to be a seasonal theme or color scheme that's the majority of what you will find

Great store with good selection and low prices. I don't buy too many clothes in general, but I have…read morebought some here over the years. I buy more men's shoes/boots here and they do not disappoint. I've also bought some nicer outfits here like suits, along with belts and wallets and I've liked what they carry. Employees are usually nice and helpful even though right now there aren't a lot of them. It does take a little long to checkout some days. The store itself is kept clean and organized in my experience. They also carry some electronics, board games, and a few other kinds of items that you wouldn't quite expect. I'd recommend this store if you're looking for a new outfit or needing something for your home!

Waited in line got to the front. They have a guy there with a Kohl's tag on telling you which…read morecashier to go to. He said go to cashier number five cashier number five is lit up cashier number five. They're folding some clothes once she got done folding clothes she says I'm not open. I said well they sent me to five your lights on at five. She said I can't help you get back in line and I says no I'm going to leave and never come back. I went and shopped at a different store. My money spent elsewhere.

The employees here have all been here for awhile, and i think that's really cool because they are…read moreso eager to help, and find you exactly what your looking for. Even when there is a LONG line it always seems to go pretty quickly because they are on top of check out and returns. I wish it was a little more organized BUT overall they usually have things stocked and a great sale waiting for you.

i was shopping when i came across a rat! disgusting place. get pest control involved. i do not…read morewanna be shopping and i come across a rat. will be talking to hr about that and poor customer service i've gotten from managers YIKES!

This is only the second time in a few years I have ordered online. As of a week I have not received…read moreeither purchase. I am so angry with their online order service. I am done. Once I get my orders and or refund I will be done with Famous Footwear. Whoever ships for them is awful.

I visited Famous Footware on State Street Rockford last night around 8:50pm. I was looking for a…read morepair of dress shoes and a pair of sneakers. I found both and had some assistance from an employee. I then went up to check out. The nice employee that assisted me was waiting, she got barged out of the way by an older lady, she said I'll take it from here. The older lady asked me if I found everything okay... I told here yes all but the laces on the sneaker are gray and I would prefer white. She indicated to me that replacement laces are sold here. I asked if they could be included since I was buying 2 pairs of shoes... not much to ask. The older lady then proceeded to tell me did I want her to loose her job and that she loves selling shoes. Big mistake! I asked how much the laces cost, she said $2.50, I asked one more time "you are really going to loose my business today and in the future over $2.50 laces?" she said yes and was very stern about it. (Strike 1) I was quite disturbed that the associate that had attended to me on (2) separate occasions that night was being forced out of a sale (Strike 2) No flexibility and obvious frustration that it was now past 9pm closing time. (Strike 3) Horrible customer service and me wasting my valuable time trying on shoe and wanting to spend my hard earned cash. I am also in sales a Manager, just I sell Automobiles that cost thousands of dollars, if I treated a customer buying a car the way I was treated last night that would not only be unacceptable, but would be missing on thousands of dollars over the hundred or so that I was about to spend. Perhaps a person like the older lady that I encountered doesn't think that loosing a hundred dollar sale matters, but I bet the owners of Famous Footwear do. I'm going shopping today elsewhere and I bet if the sneakers at another store are gray they will give me white ones.