It took one week from the date I applied online to get my results but I paid extra to have the test pack sent express (it still took two days to arrive!) and sent back the sample paying extra for Royal Mail Express post (it arrived the next day) rather than using the mail service included in the price. It normally takes the lab up to five days to process a sample once they receive it, but they did mine in two days because I contacted them and told them it was urgent. Although the lab and shipping service could be a bit swifter in general, the Chat Live support service is very responsive, helpful and gets things done. I've awarded four stars for the overall experience, but they deserve five stars for customer service and I wouldn't hesitate in recommending them. read more