I don't know where to start, the one woman at the front desk was with no exaggeration horribly abusive.. I was in the week of November 1, 2020 for routine bloodwork. Upon entering there was a gentleman at the window in front of me so I respectfully kept my distance because of covid. I was unaware when it was my turn because I didn't hear the woman call me, I walked up to the window and I couldn't believe how I was treated. She immediately went off in how I didn't answer her when she called me over ( I didn't hear her, why wouldn't I answer her?). She asked if I had an appt to which I replied yes. Rude is not a strong enough word for this person. She was mean and nasty above and beyond anything I have experienced across the desk of reception anywhere. She asked if I checked in, I didn't know what she meant because I thought I was checking in with her. I was unaware I had to check in from my phone. I asked if there was a problem and She started yelling that I should have checked in and waited in my car and that I had an attitude. I was totally thrown off guard with how mean she was. I was so upset I was shaking. Everyone in the waiting room had horrified looks in their faces. I should have walked out at that moment but i was so frazzled that it didn't dawn on me to go someplace else. I joked with myself, thinking wow good thing she's not the one taking my blood but she was!! The worst part was I had my children with me and she continued to berate and speak to me condescendingly in front of them. Sadly, I wish I would have spoken up and then found another facility to go to but sometimes when we are in the moment of something upsetting happening we can't think straight. I was sickened by the experience and it just ruined my entire day. I really hope whatever is causing her to be a miserable human being gets resolved so others don't have to suffer her verbal abuse. Clearly she hates her job, people and has no joy in her life. read more