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AdventHealth Heart of Florida

AdventHealth Heart of Florida

(104 reviews)

Family member visited the ER. Their nurse Claire was…read morewonderful, kind and very attentive. All staff was kind and considerate. Once admitted into the hospital, all those nurses and medics were also extremely kind, attentive and treated family member with respect. The hospital is clean unlike some other hospitals I have been to in this county. I'm not sure why so many negative reviews. We have been to this hospital several times and have had nothing but a pleasant experience.

Extremely Disappointing and Insensitive Experience…read more My daughter and I had a very distressing experience at Advent Emergency Room on Hwy 27 in Davenport, FL. My daughter is a medical assistant. She woke up in severe pain with excessive bleeding outside of her normal cycle. Based on her symptoms and what she observed, she was convinced she was experiencing a miscarriage. Although her periods are irregular and she did not know she was pregnant, she was very clear and consistent about what she was experiencing. I immediately drove her to the ER. After checking in, we waited about 40 minutes before she was taken for vital signs. During this time, the nurse repeatedly questioned her credibility because she had not taken a pregnancy test, despite my daughter explaining her symptoms. The questioning felt dismissive rather than investigative. After another wait, she was brought to the back, where a nurse again questioned her in an uncomfortable and insensitive manner. At one point, the nurse attempted to listen to her abdomen with a stethoscope but was nowhere near her stomach. My daughter was then sent back to the waiting area and told it would be a while. When she was finally brought back again, another nurse attempted to start an IV. The process was prolonged and uncomfortable, with the tourniquet left on for several minutes while searching for a vein. When blood was finally drawn, it was done hurriedly. Blood was visibly leaking from the IV afterward, which the nurse did not notice until my daughter pointed it out. Her urine sample, which had been sitting for some time, was finally tested. The nurse immediately stated that my daughter was not pregnant and never had been, without waiting for blood work results or offering further evaluation. Blood sample tubes were left unattended, knocked over, and discarded carelessly. The trash can was overflowing, and basic cleanliness and professionalism were lacking. Another nurse then entered and very bluntly stated my daughter was not pregnant and that this was just her normal period. When my daughter attempted to explain what she experienced, she was cut off in a rude and dismissive manner. Despite our request, an ultrasound was refused, and blood work results were presented extremely quickly, raising serious concerns about the accuracy and thoroughness of the evaluation. My daughter was already emotionally distressed, and the lack of compassion, professionalism, and proper medical care made the situation much worse. She felt rushed, invalidated, and treated like a burden. When she decided to leave, discharge papers were produced almost immediately. This was one of the quickest ER visits I have ever experienced--not because of efficiency, but because of how fast they seemed to want us out. The care was rushed, insensitive, and unprofessional. I will never return to this hospital, and neither will any member of my family. We will gladly travel to another town to receive care where patients are treated with respect, compassion, and proper medical attention. My star rating is a one because I can't get any lower. If it was my rating it would be a -5,000 star.

Labcorp - laboratorytesting - Updated May 2026

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