I went in for some quick bloodwork was able schedule within the hour and the lady who was there who…read morehelped me was SO NICE, I unfortunately didn't get her name but on top of the great service I was in and out in literally not kidding like 10 minutes so easy and overall such a pleasant experience I recommend coming to this location!

Well I had a confirmed appointment that I made more than two weeks ago. Went over this morning…read more(fasting of course) and no one was there. I drove to another location - also closed. Why let people make appointments when you are closed?

If anybody is in need of this type of service they are some of the nicest people that will treat…read moreyou with dignity and respect and will actually care about what you may be going through, unlike most! There is an administrator by the name of Lori that answers the phone who is one of the sweetest, nicest humans to walk the planet! This place is highly recommended! Anywhos Enough about me but thank youOnce again Lori you are the best!

Recently had a pacemaker replacement at this hospital. The surgery went well but afterwards…read moreexperienced significant bleeding out of my nose and pulse was abnormally low. Ended up in emergency. The staff there, particularly the nurses were very attentitive and cared for me thru my discharge at 2 am. It was a difficult problem to handle but they performed very well with caring for me during that time. Have always had good care at Penrose Hospital, personally, even though I know they and most other medical facilities in COS get lots of criticism. That has never been my case even after 15 surgeries in 25 years here.

Blood Pressure in Cardiac Rehab hovered between 219/115 and 179/108 and I struggled to keep my…read morebalance. The cardiologist onsite, at Cardiac Rehab, had to keep me from falling. even with the waking stick I was using to walk. That was stolen. While I was in the ER at Penrose Hospital . After 7 hours in the ER. My BP didn't go down and they lent me a cane and sent me home. With BP higher than what I went in with. The ER nurse asked, if I left my walking stick, I use to walk now after surgery, "At home. " I was discharged by an ER doctor anyway. I got help from the Uber driver to walk from the hospital entrance to his car and from his car to mine. Because my car still at the Cardiac Rehab facility. Then drove home . When it was passed midnight. I used a second walking stick I had in my car to get inside my house. I played solitaire for two hours with a migraine and went to sleep. BP now 150/91. Proving once again. Disabled people are not treated like human beings by the American Healthcare system. Because I would have been better off, and safer, going home in the first place.

Had 2 appointments to have blood taken at Quest on Fillmore in Colorado Springs. Tashia helped me…read moreboth times and she was wonderful! Very professional and personable. Didn't feel a thing! Thank you Tashia

It took me an hour and a half to make an appointment with them. First you try the phone and while…read moreevery once in a while you somehow managed to get a human being there is no consistent way to do so and no way to ask any questions or get any help with their broken website. Badly broken website. They demand that you identify yourself with your drivers license and then they take a picture of you that took almost an hour and a half because I don't look a lot like my drivers license and it couldn't match me. I cannot imagine a more ridiculous blockage to put up when you could be doing this at the facility like every other doctor and lab in the entire world does. This is the worst company in the world it is impossible to get Customer Service from anybody. Even driving up to the place they won't talk to you they won't deal with you they've got too many people in line to answer any questions they are absolutely the worst lab in the world. Do not use them under any circumstances. I have no choice because they're the only lab in town that does the special genetic testing I need but I will certainly never go there again and I am going to make sure all of my friends and relatives know never ever ever go to quest diagnostics for any reason.

Last time I had labs drawn, I went to the Woodmen location next to St Francis. I had an appt and…read morewaited an hour and a half. They weren't honoring appts at all and were so backed up and it seems it's like that each time I have been-probably because it's next to the hospital and there are several Dr's offices around. This location is smaller but the staff are terrific and they do honor appts. Had me in and out-even with non-appt people there within 5 min. The only thing I don't care for is they take a credit card if you have private insurance before running it through your insurance. I understand that people don't pay their bills but I don't like having my credit card information on file, but other than that, a good experience.

I have been to this location several times and each time the staff has been terrific. No matter how…read morebusy they may be, the staff is friendly, listens to me, and they have done a great job with my blood draws. Today I saw Tasha and she was fantastic. This location is not the closest to me but, I will happily drive a little further because of the staff.

Broken leg and injured Achilles Tendon, all healed without issue....thanks to doctor(s) who…read moredirected treatment and to Penrose Hospital, Colorado Springs. M Laune

Great tech for my MRI. Was on time for apt, everyone super friendly. My report was posted the same…read moreday!

Got here at 8am. 2 hours waiting time. Sad state of our health system. The waiting room…read moreoverflowing and people had to wait outside.

Holy cow. These phlebotomists are absolute trash. I'm a Paramedic and I can get my own veins drunk…read more Majority of them don't want to work. A bunch of them were sitting in the employee only room doing jack while people were in the waiting room for over 2 hours. Rhonda is the only one I saw actually working, and she was the one who did eventually get my vein. Give her a pay raise and take from the other employees because she was the only one I actually saw walking around working, while the others just walked out the employee room when their shift was over. I waited 3 hours for a simple blood draw.

This is a difficult review for me to post. I do my very best to maintain a positive attitude in all…read moresituations. However, based on recent experiences, I feel an obligation to share. Over the past four years, I have had nothing but excellent experiences with the medical staff actually performing the mammogram screenings and the front desk check-in staff. I cannot say the same for the scheduling and insurance review personnel. This year I was having issues in both of these areas with this center, so I called my insurance company and they graciously called this center several times to confirm my coverage. I was continually being told by the scheduling/insurance representatives at this center that my mammogram would not be covered although it is specifically noted in the preventative portion of my insurance that a mammogram is covered once every calendar year. They insisted I had to wait 366 days to schedule in order for it to be covered by my insurance. (I understand that historically this has been the case with most insurance providers.) Additionally, there were no notations in my file regarding the phone calls from my insurance company notifying them of the specific allowances under my policy. The representatives at the center also told me that the specific DXA scan ordered by my physician would not be covered. Again, this is untrue. Once again I called customer service with my insurance company and was assured that this was not the case and the DXA scan would be covered 100%. So with the help of my insurance customer service representative I finally got everything scheduled and it appeared that all parties were in agreement that my insurance would cover both procedures. Alas, that was not to be proven true. The day before the scheduled procedures, I received a call from this center once again asking if I had insurance to cover the DXA scan? What? I was astonished and quite frankly deeply annoyed. I might have been more understanding had the representative calling that morning been professional and genuinely interested in the situation. She was not. And so, once again, I called customer service with my insurance company and once again, they were gracious enough to make a call directly to the specific representative to whom I had spoken that morning. She treated the representative from my insurance company with the same disdainful attitude to which I had been treated. When the insurance representative suggested that the imaging center representative look at the nine-page FAX document reflecting my benefits, she declined and rudely told the insurance representative to just tell her the coverage. And so...I have transferred all records from this center to a stand-alone imaging center here in the Springs. The scheduling and insurance verification representatives with whom I have spoken at this center have provided excellent customer service including calling me as soon as they got the orders. I was assured all procedures were covered by my insurance policy (they quoted directly from my policy confirming this). This was all determined based on the information I provided off of my insurance card. No specific call from my insurance company was required. I am not quick to react and do my best to give the benefit of the doubt especially in these trying times. However, the scheduling/insurance verification representatives at this center just flat wore me out and I no longer have confidence in this center. I'm moving on. Cheers to all

BEWARE!!! I called in advance to ask for a cash price for a screening mammogram. My health care…read moredoes not cover preventative measures, so I wanted to pay out-of-pocket for this procedure. The first woman who I was connected to said "Penrose don't do mammograms." Ok. I didn't call Penrose. I called the Center for Women's Imaging. Who did I get? I hung up and called back. The next person in the billing department was slightly more cooperative and did not speak to me like a gang banger. He said that he would put me on hold while he checked. I was on hold for 5 minutes when I decided I would have better luck if I hung up and called a third time. Third time was a charm. I got a very understanding woman in the billing department who was able to provide me with the simple information which I requested... or so I thought. I was told that the cash price for the screening would be $155 and I was asked if I would like to be transferred to scheduling. I scheduled my procedure and was given my instructions. I arrived at the facility and was taken to the registration desk in a timely manner. The lady who registered me asked me to sign an electronic signature pad several times to indicate that I was made aware of various disclosures and policies. I was asked if I wanted a paper copy of any of these documents which I was not given the time to read. Had I wanted to read them, it could have taken 15 minutes or more because they were numerous and lengthy. She explained one of them to me as the "No Surprise Billing" policy. She said this was a recently passed law to ensure that people do not receive unexpected bills for their health care. Finally, she told me the cash price was $155 and she accepted my payment in full. Three weeks later, I received an invoice from Colorado Springs Radiologists for $95 with the service date and description of the mammography as the reason for the charge. I immediately called them to tell them that I had been given a cash price and that I had paid in full. The customer representative told me the Center for Women's Imaging "HAS A BAD HABIT OF NOT TELLING THEIR CLIENTS ABOUT THIS ADDITIONAL CHARGE". That was an exact quote of the representatives words. In other words, the Center for Women's Imaging incurred charges which were my responsibility without notifying me of those charges in advance in violation of the No Surprise Billing law. They have refused however, to take responsibility for this oversight, telling me that I signed "a waiver that said there might be additional charges". This is dirty dealing. I was not told there might be additional charges. I specifically asked for a cash price in advance so I knew what the cost would be and THEY KNEW IN ADVANCE THERE WOULD BE AN ADDITIONAL CHARGE AND THEY NEGLECTED TO DISCLOSE IT TO ME. The woman who performed the procedure was quite capable and professional. However, the billing and registration employees do not display proficiency in their assigned areas. This appears to be a company problem and not an individual employee problem. Oh, but the facility is quite elegant so things look good from the outside.