Every time I get blood work done,it's always a battle with them. They don't know how to submit the proper codes so of course they don't get paid. Then they bill me and I have to call my insurance company to teach these incompetent employees how to submit the proper codes! Their customer support is full of incompetent employees who are rude and they don't have a clue! read more

Labcorp just double-charged me. My insurance already paid them from my FSA, and they kept sending me a bill in the same amount! I called and mailed them stating that they got paid, but they still kept sending me notices and threatening to send the bill to a collection agency. I finally asked my insurance/FSA for help, and the Labcorp rep was rude but agreed that they did receive the payment. It is their ploy to get double paid! I like Labcorp because they people who work in the lab are great. It's their billing dept that is deplorable. Look at this article, they even double and triple billed the DoD!!! ======================= https://federalnewsnetwork.com/federal-newscast/2023/03/after-years-of-double-billing-dod-for-genetic-tests-labcorp-pays-2-1m-fine/ After years of double billing DoD for genetic tests, LabCorp pays $2.1M fine The company contracted to provide laboratory testing at all DoD military treatment facilities throughout the world is facing a hefty fine. The Defense Department's inspector general said Laboratory Corporation of America (LabCorp) has agreed to pay $2.1 million to settle allegations it violated the False Claims Act. The IG said LabCorp allegedly overbilled DoD for genetic tests for military members performed by a third-party reference laboratory. According to the settlement agreement, the IG said for eight years, LabCorp double and/or triple billed DoD for these genetic tests.(Laboratory Corporation of America Agrees to Pay $2,100,000 to Settle False Claims Act - Allegations Related to Overbillings on DoD Contracts - DoD inspector general) read more

worst medical company I've dealt with in the past 40 years. This business can't do a simple task of calling blue cross or my doctor to have my blood work bill paid by my insurance company of past 20 years. Instead sending me threating letters by collection departments. I told them I've used lab corp for the past 20 years do blood tests 4 times a year, and now the first bill which is held up by either my doctor or insurance and their clueless what to do. Unreal the level of incompetence in 2025 that patients have to deal with. Hopefully Trump and Doge will investigate this companies billing practices. read more

Absolute simpletons on billing - my credit rating went down 134 points due to them claiming I did not pay an invoice - here's the kicker - They billed an insurance that I no longer had (for four years). Their billing department is so incompetent that once that happened, they proceeded to send the invoice seven times to a home I had not lived in since 1995!! I have had these same problems with them and I have been seeing the same doctor for 30 years; but these idiots must not know how to read updated info. They said the doctor's office gave them the address and insurance. To catch them in their lie, I asked them what phone number they had for me. They gave me my cell phone which is 15 years old. I said here is my insurance; just bill them. They said they couldn't because they had sent the bill to collections; but they agreed to take it off of my credit report. Well due to their stupidity, the bill has not been paid and will not be. read more

Just when you thought this service could get worse. I escalated my issue (still fighting for about 10 months). This horrible scam filled "business" is telling me that they asked me for documentation and have not received it. I have sent them everything they have asked for, months ago. They are quick to send me bills and send me to collections, but won't respond to my insurance, messages, emails ANYTHING. This business is a joke and out to get their clients. I will take it further if they want to play this game. You are not ruining my credit. read more

Why set appointments if you don't honor them? Had an appointment for 10:45 AM on Wednesday, Sept 5th at the Boyette Rd Location in Riverview. I was in a hurry as I had another appointment in 1 hour. Signed in and the person working that day was taking walk in with no appointment before my after sitting there 45 minutes, Could not wait any longer and I had to leave. Why take appoints from people if you not going to honor them! This was not the normal worker in this location she was filling in. Lab Corp is not the only lab in the area. When thinking of customer service if clients thought enough of your time and efforts to make an appointment, I would you would honor then enough to take them before you walk in clients, Just good common sense! read more

Nothing worst then this company hijacking my blood sample that was supposed to go to Quest Diagnostics and then harassing and threatening me over a $5.00 copay. I've called them several times and they refuse to budge. Looking at their reviews, it looks like this poorly ran company needs the cash..... If they want my cash....... SUE ME read more

I made an appointment on line for 8:15 AM on Wednesday March 21, 2018. I arrived at 8:10, gave the receptionist my insurance card and credit card. At 8:30 I was still sitting in the waiting room to be called. The waiting room was filling up and NO ONE was being called. I asked the receptionist WHY make appointments, if the appointment is not kept. Her response was, "I am working on another patient's information". Apparently, from what I have researched this is a continual problem with LabCorp personnel. I ended up going to the hospital for my lab work and will not use LabCorp again...This USE to be a great place to go for labs but since you have changed , it no longer is acceptable. read more

Very bad company, I did a Covid test to travel , they guaranty the result before 72 hours but never received the result. I have to cancel my flight. I phone them and they said can take 7 days to get the result. Bad company I did one test at the airport and got the result in 45 minutes D ONT GO THERE IF YOU NEED A PCR TEST TO TRAVEL read more

a minute ago I recently went to labcorp at 200 westage Fishkill NY with a prescription from my cardiologist for blood work and I was denied by the front desk from getting any blood work done because I had a balance due. I was shocked that they would deny any service because of this. I have congestive heart failure and on a fixed income with only Medicare insurance and they still refused to even see me, they didn't even care to hear me out they just said we cant draw any blood and insisted I should call their billing department . Horrible read more

They are terrible company terrible lab .not friendly they don't even give you the right result. They do so many mistakes .every employees are clueless .they don't know their job right they must get the right training.... read more

***I WILL BE REPORTING LAB CORP. TO THE BETTER BUSINESS BUREAU*** I've only received two invoices from this company--both regarding the same appointment. One invoice was sent OVER SIX MONTHS from the original appointment, yet I paid it in full. I received another COMPLETELY DIFFERENT invoice *NINE MONTHS* after the initial appointment asking for a separate (substantially more expensive) amount and--to make it worse--it was already in their in-house collections (LCA Collections) *EVEN THOUGH I HAD NEVER RECEIVED ANY PREVIOUS PAYMENT REQUESTS REGARDING THIS PARTICULAR INVOICE/LAB WORK*. If it was possible to give this company zero stars, I would. They won't be receiving one cent from me. read more

Labcorp is sending fraudulent bills via a collection agency. I went into a walk-in, went over the pricing even before going in. I still get a bill for the insurance discount. If they accept insurance, they can't bill for the difference. Unethical.. I was a Senior Financial Analyst and sales manager for a very large health insurance company. This is wrong... read more

Hostile Staff, Terrible Service My father (~80yr old with a leg injury) went to the Walgreen site (Advent, Cary) to have his blood drawn by his doctor's order. We checked at the kiosk successfully and received text messaging to proceed with the blood drawn. Then this lady staff came out and very rudely ordered us to go to another site as she couldn't "see" us in the system - she didn't ask my dad's name nor check! Then she slapped the door shut. The second time when she was out, we handed over the lab test copy and asked her to please check, and again, she didn't even glimpse at the lab order and demanded we just find another Labcorp site. My father had to drag his limped leg to another site for this routine blood draw - it's so ridiculous! I haven't seen such a hostile and disrespectful staff ever in any patient care settings. This site deserves a zero or minus score for how they treat their patients, customers, and people. Please DON"T go to this site whatsoever. Staff like that should be fired, period. It ruins Walgreen's reputation too. Edit DeleteShare read more

Like so many people, I've been to 2 clinics that outsource to LabCorp. I haven't had any problem paying all of my lab bills with my HSA. When they arrive in the mail, I fill out the form and it gets processed in a couple of weeks. About a week ago, I received a call from an unfamiliar phone number and a man with a very thick accent informed me that he was collecting a debt for LabCorp in the amount of $27 and change. I thought this was odd, as I've always paid my lab bills immediately when they arrive in the mail. I asked several questions, and found this was a bill from January 2014, in my maiden name, related to a doctor's office I don't even go to anymore. He was very quick to ask how I'd like to resolve this, if I'd like to give him my bank account information or my credit card number. Yeah right! I told him he would have to mail me something so I can look this over, as I'm pretty sure I don't owe them anything. He finally agreed to mail me a statement (should have been their first step anyway). Seriously LabCorp? If I somehow overlooked a bill from you, shouldn't you send a second statement requesting payment? I never got another piece of mail, a second request, a phone call from the lab, anything, until I got a collections notice almost 2 years later, for *twenty seven dollars*?! This is ridiculous, and it's why all your reviews on Yelp and BBB are abysmal. Of course I tried to contact LabCorp to discuss this with them and I can't get through to anyone. Steer clear! If you doctor's office outsources to LabCorp, ask what your other options are. Seems they're on a scamming and collections spree. read more

My doctor's office, like many others, outsources to LabCorp. Beware, and save all your receipts and invoice numbers. More than half of the time, I get billed, pay the bill, then get a "Past Due" invoice for the same amount a few months later. I called this morning and told them I have the cleared check from them from 3 months prior, and the woman on the phone told me she has no record of payment. She asked "Is the invoice number written on the check." I said no, but rest assured I'll include it next time because they're so inept. Now I have to fax or mail the cleared check with the invoice to them to show proof of payment, and this is not the first time this has happened. Have a hyphenated last name? Ha! Good luck with that. They can't correctly spell one name properly if their lives depended on it, let alone two. I called and actually managed to get a human on the phone regarding another bill they sent that had my name misspelled (which is why they couldn't find the paid invoice in their system that time around) and the woman on the phone said "Wow, your doctor sure isn't cheap." Really?! Worry about billing people properly; don't worry about what my doctor charges. So unprofessional! read more

Labcorp is the biggest scam on the planet. If you have no insurance, they literally charge 10 times as much as they pay the insurance company. They have no issues what-so-ever gouging the customer. They will tell that's just too bad. This is why medical costs are so high. They are nothing but a huge scam. There needs to be competition. I will never use them again! read more

I never received my COVID test results in my online portal. The urgent care where I got tested had them after two days. LabCorp has some disclaimer about all your addresses matching. If I can go in get a test and then create an account LabCorp should have no problem giving me my results. It's totally ridiculous. read more

I received a bill from LabCorp $173, I paid the 73 and paid the 100 after a month in the mean time I received mail from LabCorp saying that the bill passed due, and then received another mail from collections. Really, You can't wait for one month, what the hell, do you think we went to that place for entertaining, so we have to pay immediately. I wish one day will have a real leader can spot this kind of spam. I recommend having another option as Zero star instead of one because sometimes even one star is a lot for some people. read more

The worst experience ever in any customer facing organization. There was only one customer in waiting, still it took them 45 mins to call. And the worst part is that neither me nor my doctor did receive the results of the tests and I got bill....seriously !! read more

I went in for routine lab work on the 7th of Sept.2018 and I still have no results, First the LabCorp patient portal does not work.It just holds after signing in. Finally I reached a person in customer service (Deborah). Told her my issue my doctor is waiting on the results to move forward with treatment. She said the doctor needs to call me. First it would have been nice to say I apologize for the ball being dropped (no results take that long) today is the 17th. Just bad business. I guess I have to go back to the LabCorp to retrieve my blood work & walk into doctors offer. What happened to good customer service. I guess those days are gone too! read more

I had (2) bills from Labcorp of Burlington, NC. I had set up a payment plan on each. When it came time to pay, I decided to pay what I owed on the smaller one which was $175 and applied $30 to the other. Today I received a nastygram in the mail asking for full payment on the one invoice because I didn't pay the required amount, really? I called during my lunch and explained that I paid one invoice off and applied the rest of what I promised to the other invoice. She tells me "you didn't pay what you promised on the one invoice". I told her I actually paid more than what I promised for both invoices and both are from Labcorp! She continued to tell me I didn't pay what was promised. I told her to look at the other invoice that was paid off, which she did, and then still told me I didn't pay what I was supposed to pay. Same company, same address, same phone number, two different bills, and they can't get their system to recognize when someone pays what they said they would, pretty sad. read more

The worst company I have ever dealt with. Medicare said I am not responsible for a bill and I got a collection notice from Labcorp. The customer services Reps along with the Supervisors are not trained in diplomacy. Even my results were different from another lab. Will never step foot in their facility again read more

This is the worst company in the world. Customer service is horrendous. Over charging is their way of doing business. No concern for humans.

LabCorp is misleading people by not being transparent about the charges for COVID Antibody testing in their email or on their website. When you go to book the test they ask for your information including your insurance information. They ask you to pay a $10.00 non-refundable fee without disclosing the cost of the test ($50.00) even when your answer to the question they ask is clear that you do not have insurance. In this case, they must disclose the $50.00 charge before they charge $10.00 to your card. I paid $10.00 and then found out about the charge. I am not upset about losing $10.00 but just the way these people are misleading everyone, makes me question their credibility, especially in these tough times read more

Worst lab I ever went to. The one person there had the wrong doctor in my chart - someone I never heard of - and couldn't fix it. I got NO TEST. Waste of my time. ZERO is too good a rating. read more

My doctor unfortunately had my lab testing done with LabCorp--what cost me $0 at another lab cost me $262 dollars here. And they are both "in network" for my insurance. That doesn't even include my doctor's visit itself. If your doctor is using LabCorp you should pay cash or request it be sent to a different lab. The billing department was unsurprisingly rude and unhelpful and refused to even tell me when the bill was due, only that it was due "immediately." Never again. I hope they go under. read more

I hate to resort to social media to get something done but it seems that Labcorp is not taking things seriously. I had a very critical lab done through LabCorp in Mission Viejo, California. Unfortunately, the lab did not put the time of day on the test and they also forgot to mention whether or not I was fasting. Both were critical and without them, the results were meaningless. I have since tried numerous times to contact LabCorp and gotten absolutely no response from them. The Regional Supervisor, who I was told to reach out to in order to get a resolution, told me on two different occasions that he would call me back. It has been over a week since I reached out to him and up to this point, he has done nothing and not called back when he said he would. I now have left multiple messages but he does not respond. Nice way to manage a business... Way to treat paying customers that depend on medical labs for their health... Customer issue resolution at its finest.... Don't rely on them to do the job right the first time and don't expect them to resolve it if something happens. I am glad it was not a more serious issue with my life in their hands. I surely would not count on them. read more

This company is horrible. I will never use lab corp again for anything, They sent me a bill for 144.00. I called and emailed them and said i can afford to pay 10.00 a month as they are not the only medical bill I am working on. They sent me to collections while I have been making active payments! The collection notice also does not reflect my most recent payment of 10.00 on June 26th 2014 so they are trying to collect more than I owe. I do not think it is fair practice they sent me to collections when I am trying and I do not see how this can beneficial for them. I will go to quest labs now when I have anything done, they actually work with people who are self pay who have no insurance. read more

My current complaint is with their utter non-responsiveness. To my surprise, they billed me $29.05 for lab work I thought I'd fully paid for. I messaged them at their own website asking about it. Having received no response, nine days later, at the "feedback" link at their website, I asked the same questions. NO RESPONSE TO EITHER COMMUNIQUE TO DATE. Yet they've now shown the nerve to send me a "PAST DUE NOTICE"! Oh, that's right -- i could sit on hold for 3 hrs. at their phone customer service number, only to end up with no written record of anything they commit to. read more

Watch out ladies and gentleman, I just learned that LabCorp can alter the discounted(Adjustment) on their billed section. Cigna already negotiated them with them with contracted rate of $100, which listed clearly on my cigna account EOB, I owed labCorp $50(for example), after I paid them $50 which brings down balance to 0, guess what? I received another bill from labCorp, but this time the adjustment number on their bill becomes $50, which means I owe them another $50 dollar, I checked with my insurance and no such document showing $50 adjustment, it stated clearly $100, if they DARE sending me an ALTERED billed one more time, I will see you in court LabCorp :), SHAME ON YOU for whoever did this. (and nope, this is the exact same bill with same invoice number and everything) read more

SCAM COMPANY THEY have been paid my insurance Jan 10 2016 but " NOT POSTED" Threatened to take me to collections I paid with my HSA card on 1/20/16 I'm calling MARCH 8th and they still said no double payment They ARE FULL OF SHI* read more

I WOULD LIKE TO GIVE LABCORP ZERO STARS BUT YELP WILL NOT LET ME. They had my insurance info and failed to bill it. Instead they sent me a bill for hundreds of dollars in a threatening manner. They are asking for information they have no right to--such as social security number. No doubt they would get more money from customers than from insurance so they maybe think it is worth a try. No luck here, Labcorp. I will give them my insurance info AGAIN. I will not return to any labcorp facility. DO NOT PAY ANY BILLS FROM LABCORP UNTIL YOU ARE ABSOLUTELY SURE THEY HAVE BILLED YOUR INSURANCE. read more

The billing department has the worst customer service I've encountered in a long time. She was rude from the moment she answered the phone. Another lab company sent blood to LabCorp with out asking me. Even though they are "in network", they arent a "preferred provider" so my insurance denied the claim, leaving me on the hook for $680 for 3 blood tests! How is it possible for 3 tests to be more than a mortgage payment?! I was offered a "discount" which was barely $100 less. I was then offered a payment plan but was told I would not be able to receive the discount. This company cares nothing about people only money. Avoid them unless absolutely necessary! read more

I am constantly being double charged. Its done in a way that the total amounts are never the same and they pressure you into paying before you can check it thoroughly Mona P read more

First you sign in for lab work on a kiosk, sit down to wait and another person comes in, signs in and does not sit but whines about waiting and is taken back before anyone else. Meanwhile I am waiting to eat before lab work and have an insulin pump. They finally get to me and tell me they do not have any orders, however I talked to the doctors office the prior day to confirm my appt. I need to leave so I can eat before my glucose level drops and therefore drove more than 30 minutes for nothing. Poor customer service!!! I gave one star because think the sign in process is a great idea. read more

Every time I come to labcorp they have ONE tech working. So they are checking people in AND drawing blood or whatever. Consequently there are 7 ppl waiting to be seen and YOUR APPOINTMENT MEANS NOTHING. It's like a low key equivalent of an emergency room. Expect to waste half a day waiting for your appointment. Seriously hate this place. read more

Labcorb is an evil, greedy company. I see a pain doctor, and my state requires drug screens by law. Unfortunately, drug screens are excluded by my insurance, so my doctor usually does them in house and eats the cost. I have never gotten a bill for them. For some reason, mydoctor accidentally sent my urine to Labcorp. This was WITHOUT MY KNOWLEDGE OR CONSENT. I did not agree to pay Labcorp in an event of insurance non payment. I did not sign any forms authorizing Labcorp to process my specimen nor did I authorize payment in the event of insurance denial. My insurance has been notified, and I am appealing. If anyone should pay Labcorp, it is my insurance. I called Labcorp to let them know about my Appeal and to wait for the Appeal several times. Instead, they now are trying to send me to collections . Now Labcorp wants to send me to collections for an outrageous bill of $350 for a simple urine drug screen. That is literally price gouging as it is several times the in network rate for a test I DID NOT AUTHORIZE. I will not pay Labcorp and I advise you to look at the shady details of this company. Use Quest or a reputable company. This same complaint is ALL OVER the internet and Labcorp mercilessly tries to price gouge unsuspecting consumers over their health: https://www.reddit.com/r/personalfinance/comments/3fpfd4/pro_tip_dont_assume_your_doctor_will_send_your/ https://www.reddit.com/r/personalfinance/comments/4j8g83/just_got_a_1500_bill_because_my_physicians_office/ Labcorp needs to call my insurance company, UMR, and get them to pay them the negotiated rate. If LabCorp causes harm to my credit for my doctor's error, I am fully prepared to take legal action against them. If you have a similar complaint, please contact me at ppassafi@gmail.com and we will seek a class action case against this evil company, Labcorp. read more

I sent a sample for DNA analysis (23 and Me) in October. I have not yet received the results. I have contacted them via email numerous times and receive responses that do not answer my questions or the response says that I did not send a sample. When I try to re-enter my info (including the bar code associated with the sample), a message pops up stating that this barcode has already been submitted and to go to my account for the results. When I go to my account, the message is that I don't have an account and to register for an account using the barcode. And so it goes. They were sure fast to take my money...I would not use 23 and Me unless you don't want to get your results and just feel like donating money to them. read more

I have been getting my lab work done at the same Labcorp clinic for the last 4 years. My last visit on 01/14/2013 was a total disaster ! I was refused services ( blood test ) because my doctor abbreviated my first name from Nicolas to Nick, even though my surname matched the one on file. The receptionist, acting also as an office clerk, was very ubrupt, refused to reason with the situation, and ended up leaving without getting my tests completed. I went to Quest Labs who were very happy to provide me with their services. This was my last visit at Labcorp, on Oak St. Toms River NJ. read more