I had a great experience today as a walk-in client. I showed up right after opening at 7:30a on a…read moreMonday and waited maybe 10 minutes before being seen. I was back in my car at 8a. Angela was awesome too! Friendly and super efficient. The entire experience was smooth and painless.

I was leery about walking into a Safeway store (Quest is located inside) to get my blood drawn…read more Months before I was reading reviews from this location and one name kept appearing with stellar reviews, 'Angela'. It was my lucky day, Angela was working the day I went in... YAY!!!! I can now say, ALL of the 5 star reviews that mention Angela are absolutely true. She's fantastic at her job (professional, friendly and efficient). Thanks Angela!!!

For 20 years whenever I need bloodwork, this is where I come. Co-located with Providence Medical…read moreGroup, which is where my Primary resides, it is super convenient to walk across the hallway to get bloodwork done. My doctor initiates the order and it's there when I arrive. Everyone working here is friendly, professional, caring and most important, take vials of blood without causing pain or needing multiple pokes! So important. After visiting so many times, I realized I never wrote a review. I want to give a shout out and thanks to everyone who works here. Thanks for the service you provide and the care in how you deliver it. Appreciate the sense of humor, too! Thanks!

I'm honestly very disappointed by my experience. The phlebotomist drew blood and I observed that…read moreshe did not change her gloves. And she greeted me, she had gloves on already, and then began typing on her computer and then drew my blood as soon as she drew my blood it hit me that she had had those gloves on since greeting me so I honestly can't tell you when the last time she changed her gloves were. I realize I should have spoken up in the moment, and I take responsibility for not doing so. However, I'm still shocked that this happened and very concerned about the infection-control practices being followed.

Completely disorganized. Appointments don't seem to have any impact. Employer at the desk can't…read moreanswer a question and seems useless.

My primary care provider referred me to Urgent because I was having difficulty breathing, not due…read moreto COVID. The providers were very thorough. They were just supposed to listen to my heart, but they also did an EKG and an X-Ray. They also did a COVID test, and were very kind, even though my anxiety was elevated. I was only there for two hours. If you want to be out of there as quickly as possible, I recommend going to their website and reserving your spot. The appointment I reserved was for noon and I was seen ten minutes later.

Came here with acute back pain after a car accident , after being asked a lot of questions made me…read moredo a recorded statement making me feel like I was on trial ,the doctor finally comes in pressed on my back, says its muscles and walks out , prescribed ibuprofen and says nothing about follow up care, no imaging. I feel I could have gotten better care anywhere else. don't come here after a car accident you are better off at the ER where they will actually do imaging.

I had an appointment for 12:45. I have been waiting to be seen and it's 1:25 pm…read more Why make an appointment if they don't care. Very unprofessional, disappointing. Type of care: any type is apparently inappropriate why does it take 45 mins to see someone with an appointment. I don't know why I tried again.

I made a urgent care appointment for a cut on my heel, for 11:30 today, Sunday July 12. I get a…read moretext as i am walking in, saying they are ahead of schedule and do i want to come in early. I told the receptionist and she didn't say anything. People come in after me and get taken back. 11:50 they call my name. The assistant takes vitals then asks when I got a tetanus shot. I said a few years ago. She says she will look it up. 15 min go by and no sign of her. I find the information on my phone and stick my head out the door and tell her. She says she couldn't find it, but ok. I wait in the room for another 20 min with not one person coming in ever to talk to me, to communicate in anyway, so i left. The assistant was just sitting at her computer and never said one word as i left. I get a cancelation text as i am driving away, but they are refusing to refund the co pay they charged me. Horrible communication and customer service.

Health care can be a hassle, but this medical center has been the source of three of my lowest…read morequality medical experiences. I recently met with Dr. Chris Nelson, and it was one of the coldest and least caring doctor visits of my life. After waiting in the exam room for nearly 30 minutes, he entered the room and made it abundantly clear that his mission was to cut healthcare costs at the expense of my health, and establish a clearly adversarial connection. Each problem I raised was met by either debate or simply ignoring it. During doctor visits, I type my vitals into a OneNote page on my phone, since records systems are so disconnected between doctors. Dr. Nelson's method of care was a cold and curt "please put your phone away." Worst bedside manner I've seen in a physician.

Don't come unless you are too bored and don't mind waiting for 1+ hrs after the appointment time…read morehas passed!!

My three year old needed an xray done so our ordering provider sent us here since we live right up…read morethe street. I called the same day the order was sent and they already had it in the system. Great! I was told x-rays are not scheduled and are done on a walk in basis. Anyone with small children knows that this is not ideal because it is difficult to wait with your child for long periods of time in a waiting room not set up for them. I looked online before we went so I knew there would be no kids area or reading materials. We decided to go mid morning when I figured it would be less busy. There was only one person in the waiting room when we got there and we were told by the receptionist that we would be up next for xray and that it wouldn't be too long because the last client before us just finished up. Great! We then sat down and waited. And waited and waited and waited. Over 40 minutes we sat in the room and waited. I was just about to go back up to see when we could expect to be called when someone finally came out for us. We were lead back to a room with two techs and they began trying to position my kiddo for the imaging to be done. One of the techs either doesn't like children or doesn't work with them often because she had a horrible bedside manner. She sounded irritated the whole time and was huffing and puffing when my son didn't understand the instructions she was giving him. It's not like we were taking a long time to figure this out, either. This was in the first 1-2 minutes we were in the room and she was already acting like we were just a huge inconvinence. He's freaking three, he's not going to respond to verbal instructions the same way an adult does. Overall, I left feeling pretty poorly about our interactions and experience. If you work at a business that serves children as part of their demographic, you should be expected to be cordial when working with them. In the future we will go elsewhere, even if it means we have to travel further.

Typically if I need an X-ray I could go right upstairs from my primary doctor's office. As a result…read moreof Covid, that facility closed down so I had to drive out to Tannesbourne to have my ankle X-rayed. I've been having intermittent pain and weakness and both my doctor and I want to figure out what is going on. The Center for Medical Imaging was easy to find. Plenty of parking out front. Very large waiting room with seats spaced far apart. Everyone working there was friendly, efficient and professional. Since the order was called in prior, I just had to sign in and within 5 minutes, the technician came out to get me. The process went quickly, she took at least five X-Rays from different angles, and I was on my way. Results were in My Chart within 24 hours.