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    MainStreet Family Care - Exam Room

    MainStreet Family Care

    3.2(5 reviews)
    54.7 mi

    I've been to Mainstreet 3 times in 3 years, once for Stitches, once for a primary care visit and…read moreonce for an alergic reaction. So they are changing their model to something oc a contactless front, where they only have a Kiosk and there is no person out front. which to be honest could be far more welcoming. So the Stitches event was great for the situation, people were friendly and they sewed up a large gash in my hand, fairly quickly. No issues, self-pay for this event was 125 total with a tetanus shot. The allergic reaction visit they deferred and sent me to an ER, which was a different issue. but not of consequence for this review. The third visit was for primary care, did not see a DR, I saw a PA, who was friendly and polite, it was a good visit, I had 3 referrals, that were necessary to see other doctors, a month later, I still have not received those referrals, now at other DR's when you get a referral they do it right there, and get you set up, it's done and your on your way, here they send it to someone in some other office where it seems to take forever, I guess it's good I don't have a life-threatening condition, at the two and a half week mark we went to this location to talk to someone regarding the slow turnaround for referrals. So here is where things change, we first had to communicate with someone of course with no person out front it was by talking loudly enough to get someone's attention behind the pulled-down screen, (luckily the place appears empty out front) then a nurse came to the door, who talked to us for a moment about the referrals then went and talked to a white coat, now I did not get the name of the blonde hair blue eyed with glasses short with a thicker build person in the white coat that came and spoke to us, but the attitude and approach were unnecessary, inflammatory even it was as if we had interrupted a nap or meal. They told us, in a very matter-of-fact way that this is how it is. and it could take a month to get the referrals, to which she was not wrong it has been a month. I also received the bill notification from my insurance yesterday, for the visit, over $800 for a primary care visit for a 30-minute in-office with an appointment situation. I would call this excessive for a Well visit to get referrals, That I still have not received. I would have given a 2 on this for the slow referral game, it's unacceptable for a referral to take a month. The 1 is for the unnecessary attitude with the white coat that talked to us, that IMO us it is unacceptable anywhere, even if the situation is outside of your control, the consumer is not the one that should be receiving a bad attitude from a "care giver" because they are asking questions about slow turnaround on referrals. Epic fail!

    The clinic was fine. We went there for our Covid vaccines so we had two visits. My only complaint…read morewas the attitude of the front desk person. She was not friendly or helpful. Everyone else was nice! I could understand if she was slammed with patients, but most of the time she just sat there with apparently little to do. Maybe she had something personal going on. This was the Eufaula clinic.

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    MainStreet Family Care
    MainStreet Family Care - We offer complimentary coffee, water and juice for all of our patients!

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    We offer complimentary coffee, water and juice for all of our patients!

    Labcorp - laboratorytesting - Updated May 2026

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