On Thursday, 08-15-2024, I had the absolute pleasure of visiting Onslow Diagnostics Center located…read moreat Onslow Diagnostics, 200 Memorial Dr, Jacksonville, NC 28546. This was a pre-op visit for my upcoming Blepharoplasty (Eyelid Surgery) with Dr. Carol Johnston of Office Park Eye Center. This is my second experience with Dr. Carol Johnston after having cataract surgery on both eyes several months earlier. Having experienced an outstanding experience and remarkable results with that procedure, I had no reservation or apprehension regarding my upcoming blepharoplasty procedure. I entered the Onslow Diagnostics Office and the front desk representative, Jabreea who has the kindest eyes and most lovely smile welcomed me to come forward to her window immediately, after explaining that I had a sick doggy in the car resting in the AC, she assured me she would let the others know that I may have to check on Tucker throughout the pre-op screening! Anesthesiologist Kate called me back promptly and patiently, professionally, and thoroughly went through all of my surgery history, medicine list, and all other pertinent information with grace and kindness. She didn't rush me and was open to any questions or concerns that I may have had. I felt very confident after leaving Kate and found Abby waiting to do my blood work and EKG. Abby was genuinely sweet and very determined to make the blood draw comfortable for me. MacKenzie watched over the procedure and was encouraging to Abby as she went about her tasks. I never felt the "poke" of the needle and the EKG was over in no time! Overall, it was just a smooth and relaxed experience and at no point did I feel rushed or nervous. As I left, Jabreea was there to say "goodbye and wished my Tucker a speedy recovery" which meant the world to me. This facility is a very warm and compassionate sanctuary, especially for others who are suffering through much more complicated scenarios than me and I feel that having warm and caring staff members like the ones that I encountered means the world to everyone who is uncertain and frightened about their future health issues. I'm thankful that Onslow Diagnostics has the best of the best to shepherd us through the ins and outs of pre-op procedures. It makes such a tremendous difference to feel the warmth and care radiating from this special, professional, and dedicated staff, I truly felt cared for. Thank you to everyone for everything you do! Please pass along my thanks to each member of the outstanding team at Onslow Diagnostics! Respectfully submitted, Sharon Smith

The nurses and everyone were great.Very friendly. As you are already a lil nervous about blood work…read moreor xrays.They really help to kinda take and ease some of the fear away. And no long waits !

Health Care Physicians and their staff have gotten out of control these days. Because patients…read morehave to go to certain providers many of them and their staffs treat their patients poorly. I left a practitioner becauae he and his staff were very unprofessional, had no bedside manner, and treated tgeir patients like a pay check instead of a person. Im glad I did and found Dr Mozzie. At first I thought I was in tge wrong place because they mostly treat diabetes and weight control. But I was immediately impressed by his staff they were polite and friendly and seemed to actually care. They werent pushy or rude but kind and patient. Even with a slight computer problem Dr. Mozzie kept his composure and just talked to me while we waited for the problem to get fixed. Usually doctors will leave you in the room to stare at four walls until it gets fixed. I was most impressed because he actually listened to my description of the psin and instead of jumping to a conclusion he said lets run some tests. Ive had lower back pain for 15 years no one has ever suggested to run an MRI and do blood work. Ive heard several things from different doctors that came up with what they think I may have but no one ever said lets take a deep look and really find out. After our session his staff came back in and took blood work....which was great that they could do that and not have to refer you somewhere else. Overall probably the best Dr appt Ive had in a very long time. If you dont like your current provider you should look into coming to Dr Mozzie. It is well worth the time.

Upon arrival, around 7:40 on a Friday night, we were greeted by a very kind woman at the front…read moredesk. She verified that they took our insurance and then handed us paperwork to fill out before we were seen. After filling it out we waited for about 5 minutes before we were called back for vitals to be taken. Immediately got into an exam room where my husband was triaged by the nurse. Within 2-3 minutes of her leaving the room, the PA came in. My husband was being seen for a burn and the PA was very thorough and helpful. A prescription was sent to the pharmacy and we were out the door shortly after. The entire visit was around 30 minutes total. Truly great service and care. Very grateful that an urgent care was opened closer to home.

Amazing staff and so polite as soon as you walk in. The two girls up front made us feel very…read morewelcomed, and quickly got us checked in and paperwork started. Dr Veronica is so nice and was so thorough with my son. Then the nurses were great and extremely patient at having to do a throat swab that he struggled with a little. They gave us meds and a drs note. Very happy with them and will be back when I need them again!!

My wife took our daughter here for asthma treatment. From the moment we walked it until the time…read morewe left we had a very positive experience. The staff was welcoming and the place was very clean and modern. Doctor Martin was very patient in answering all our questions and concerns. Not once did we feel rushed or displeased with anything we experienced. We will be coming back.

This office was recommended to me by a friend and I liked that it's a pretty short drive from our…read morehome. We've had three appointments thus far, and they average out to three stars. Appointment 1 - we were seen before scheduled appointment time. Appointment 2 - we weren't seen until 45 minutes past scheduled appointment time, with no apology or explanation for the wait. Appointment 3 - we were seen within 10 minutes of appointment time. The entrance to the office is somewhat confusing to find, as there is a group of buildings (all pointing different directions) with not much signage and parking on either side (imagine a half circle with the buildings in the middle and parking on two opposite sides) and the office entrance is actually facing the inside of the compound so it took a few minutes to locate. The actual office entryway/check-in desk is very cramped (barely enough room to walk in with a carseat--forget about someone trying to get in while you're standing there) and the waiting room feels cramped as well, though it's just on the small side (~10 seats). It looks a bit worn and outdated but it felt and looked clean enough. The staff is nice enough--not the best I've experienced but not the worst, either. It's definitely more "homey" feeling than the clinics at the Naval Hospital...and it's not as advanced, either. I was a bit surprised at the scale they used to weigh my newborn...at the Naval Hospital, it was a fancy digital scale that automatically took three separate readings and averaged them. At this office? An old fashioned medical weight scale (where you slide the weights across the bars to get it balanced). Well, that's fine for bigger kids and adults...but a newborn? The nurses and doctor seem to enjoy what they're doing and interacted well with my baby. I never felt rushed, but then we were only there for well-baby checks. Everyone was nice. That said, we're changing offices because they don't do immunizations for Tricare, and my whole reasoning for going to an in-town doctor was to avoid having to drive on-base all the time. Also, they seemed to imply that no town doctors could do immunizations (or maybe I misunderstood, but they certainly assured me THEY couldn't do them) somid have to go on base. Well, whatever the case, I did find a pediatrician's office that does immunizations, so I'm not exactly sure why Martin's doesn't do them. So, if you have babies and Tricare insurance, I'd probably not go here just for the inconvenience factor. But for other insurance or older kids who don't need the frequent vaccines, this place would be fine.

This office used to be the best. My doctor is great! but staff needs to do better. The phone…read moresystem was messed up and they never returned calls. Hopefully I complained enough that they fixed it because on the last two calls they answered. The next problem is they don't follow through. I asked for them to let my doctor know that I need lab work. In todays work office, everything is an email, with no face to face communication. I had to tell the girl to please leave him a sticky note since he didn't get my email. When I arrived to get my blood work done they told there was nothing in the system. I let her know that someone from the main office called and assured me everything was put in because they had failed to do so two times before. I have asked at least two times to remove my ex from my insurance info but they keep sending Tri care my bills for payment. Tomorrow, when I go in I will check to see if they fixed it. NOW, the GOOD REPORT is that the lab girl did an excellent job of taking my blood. She was kind, funny and friendly. One side of the office is great but the admin side needs to do better.

HIPPA violations in the multitudes. From the receptionist filling out your health information in…read moreear shot of the waiting room. To not providing a visually impaired person with a disc of the study. They are unable and their internet company wants you to post your DL on the internet to access your own information. Stay away, goat rope, inept office people,and techs!

I have only had great service and help from this center. Yes these ladies talk to each other but…read morethey have s great symbiotic relationship and take care of things as a team. The techs are awesome as well. Sorry if you had lest than best service but I have not.