My 6 year old son was injured while playing. Rin at the front desk caught on immediately that we were underplaying how scared mommy was for him and kindly answered all his silly questions to keep him busy. Natalia at the front desk was also professional and kind. The provider FNP Kacy & MA Priscilla took great care of him & clearly did a beautiful job. We were in and out in under an hour. I was so grateful to have been in the hands of these incredible women. Thank you all for being a rock of strength in my son's new core memory. read more

Med First Urgent Care - Stitches (x2) - Urgent Care Near Me - Jacksonville, North Carolina

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I had a very disappointing experience at this urgent care. To start, I called multiple times beforehand to check the wait time and no one ever answered the phone. I even went to their sister location first and was turned away - but they made me an appointment here for 2:00 PM. I arrived at 1:45, checked in, and still didn't get taken back until 3:15. The staff was unfriendly and came across as rude throughout the entire visit. They also ran multiple tests without informing me or getting my consent, which resulted in unexpected charges of several hundred dollars. The doctor was dismissive, pushy, and did not listen to me as the patient. After my visit, I called to report side effects from the medication I was prescribed and was simply told to stop taking it - with no concern, no alternative suggestions, and no support. Overall, the lack of communication, long wait time despite an appointment, poor bedside manner, and surprise charges made this an extremely frustrating and unacceptable experience. I will not be returning. read more

Waited a total of 6 hours for a physical exam and a urinalysis, the tech didn't know what she was talking about.

Don't go here!!!!!! The providers are dangerously uninformed and can ruin your life. NP Danielle Hayes gave me Cipro for a UTI that I didn't even have in 2023. It ruined my life. I developed peripheral neuropathy and severe Chronic Fatigue Syndrome. I lost all quality of life. I wish I was de@d. Cipro is extremely dangerous and 10 years ago the FDA said it's a last resort med, not to be used for UTIs. They said it can disable you. Danielle ruined my life over a UTI. I just got off the phone with operations manger Martina Nelson, and she defended Danielle and said they give Cipro for UTIs!! These idiots could kill or disable you and couldn't care less!!GO ANYWHERE ELSE. I HATE YOU DANIELLE. read more

Med First Urgent Care - FDA Cipro warning - Urgent Care Near Me - Jacksonville, North Carolina

The staff were really nice and understanding. Also doctor James was knowledgeable and gave great medical care/advice.

This visit was FAR different than my visit several years ago. This time, the building was super clean, front office staff were organized and pleasant, and my provider was great! He was prompt, he listened, and he was very helpful! I left with a prescription that had already been called in when I traveled 3 blocks to the drug store to pick it up. If you have used this clinic in the past and been unhappy, I highly recommend giving them another try. They were great this time! read more

Terrible service, I almost died thanks to their service, I went to the ER and got good care.

They never answer the phone and do not call back even after you leave a message. I needed a medication change because it wasn't working. The first time I went here he randomly prescribed antibiotics for "strep" even though I had no symptoms of it and the test was negative. read more

Came for X-rays took 2 hours just to see Dr actually still haven't. People waited over an hour just to take a p test.

I legit am sitting here on the verge of peeing myself considering im taking a drug test i calmly told them that i really have to pee and the lady just responded in the most passive aggressive way " okay go take a seat" so here i am still an HOUR later and still HAVENT peed. i understand yall gotta system going but if you have a patient telling you they can't hold it have a sense of urgency!!!! cuz the only reason im still sitting here and not walking out is cuz i need the job bro. read more

Terrible customer service. I made an 11 am appointment and here it is 1:37 and still I sit. Doesn't seem busy at all. Only myself and one other lady. Slow as molasses. I have already paid so I can't just go somewhere else. Do not come here read more

I had to find a place to bring my adult daughter as she wasn't feeling well. This location has you get an app time and sit waiting in your car. The front staff was pleasant. The building, however, needs some major work. It smells moist and dinge. We ended up waiting just a few hrs. Making use of the wonderful weather sitting in our car. Turns out she was covid positive, and they gave her 5 meds to help her. I do like that they took her seriously , and sometimes young adults don't get treated the same. read more

Made an appointment for my sick child. When I got to the appointment I was told there was a long wait due to walk ins. I asked if they honored appointments and was told no they are treated just like walk ins. I could have made an appointment somewhere that did honor appointments. At that point the lady told me I was welcome to go do so. Absolute stupidity. Obviously you have to book appointments in advance and that window has closed with med firsts dishonest practice of pretending they have appointments when it's really walk in first come first serve. 2 1/2 hour wait for something I made and damn appointment for! Been visiting urgent cares around the country for 20 years with Tricare . Make appointments in advance and have NEVER been told they aren't honored and we are still a walk in! I was up at 6:30 am and had they not been dishonest could have been her when they opened. Instead I believed their "appointment" time and waited until then. Now I am going to miss my other appointments due to the 2 1/2 hour wait which again had they NOT been dishonest I would have come in when they opened. Not to mention the office staff can't even grasp my frustration which should be common sense. read more

Front desk worker was nice and they were able to see me fast. Inside of the building was clean and the waiting room was pretty big. Overall friendly staff, good experience! read more

If you want to wait five hours for "urgent " care, then this is the place for you. The doctor prescribed antibiotics even though there was no sign of infection, just to cover his ass because he didn't know what the problem was. On my visit in September 2023,I was told I would be contacted about a referral. I called countless times for the status and no one returned my call until today (more than a week after I left the last message) and told me the referrals were sent December 1, 2024 ( 1 day short of two months ago). No explanation as to why it took so long or why I wasn't notified. I told their billing department over and over that I would not pay the bill in full until I received my services in full (meaning the referral). Of course they put me in collections. I am having trouble finding a medical provider in Onslow County who doesn't have an incompetent staff. This one is the biggest offender. read more

Avoid this place at all coast. I didn't even walk in. Had to drop my wife off for a drug test. 2 hours. I'm serious. 2 hours for a drug test. Never ever go here. Ever. I can't explain how bad that is. "Urgent care." Should be replace to "I just don't care." read more

Ashley is AMAZING!!! She was so sweet and polite, very patient. She deserves a pay raise! The rest of the experience left A LOT to be desired. I was third in line before the doors even opened and it is now 10:31 AM, 2.5 hours AFTER opening and I am STILL here. I came for a pre-employment physical and drug test - $95. They have tacked on an additional $85 for other tests/exams. I feel nickel and dimed and the prices are RIDICULOUS for someone with no medical insurance and no money (job) who is trying to get a job. read more

Urgent cares can be so hit or miss but beginning with Myosha at the front dest who was kind, prompt, clearly knows the ins and outs of her job to Elizabeth Roberts the PA who listened, promptly decided on a course of treatment and had antibiotics sent before I could leave the parking lot it was truly a wonderful experience. Having gone to another urgent care in town I will now only visit medfirst for mine and my families urgent needs. read more

My husband came in for a drug test, thinking this shouldn't take very long. Yes there was a lot of people waiting, but it is an urgent care. My husband wasn't waiting to see the doctor, it's been an HOUR and HALF and he is still waiting to take his drug test. This was where his employer told him to go, I would recommend trying to get your drug test done literally anywhere else. Update : It's now been over 2 hours, and other people who were complaining got to ahead of my husband. They keep saying he is next, that's been going on for the last 45 minutes. Their excuses is it's just been so busy and they are short staffed. It should not take over 2 hours to collect a urine sample. The women who is collecting the urine samples, is sitting in the office on her personal phone having conversations for a good 10 minutes. read more

Looked to see urgent cares in my insurance network that took my plan, my co payment should have been $40, made an appointment for my husband, they didn't even take the insurance card to file it and just straight charged him a $150 copayment, what's the point of asking if you have insurance if you're not going to even take it to file it?? read more

We were unable to get on the phone after they did not send over the prescription for my niece who needed the medication that same day. Terrible service. My mother, who is a nurse, had to provide care and educate my sister in law on what to do since they did not give her any help in the office. The facility did not provide discharge papers and originally refused to provide a paper prescription. When we tried to pick up the prescription from the pharmacy and realized it wasn't there, they did not respond to our calls. We had to drive back to the pharmacy and tell them in person to resend it. At that time, they finally agreed to print out a paper prescription. Try to go to any other clinic before you go here read more

We come here to avoid waiting in an emergency room for hours. We had a scheduled appointment for 10:30, it is now 1:07 and we're still waiting. I finally said something to the front desk and was told they had an influx of walk-ins and they mix them in with schedules appointments. Me and my daughter are the only ones still in the waiting room! How does that even make sense?! I would of been in faster as a walk in? Spare yourself the trip, find somewhere else to go. Seriously irritated! read more

Made an appointment the day before and when we arrived the next day at the exact time we needed to be there, we waited over 2 hours to be seen. My wife got a blood test and urine test and when she waited over another hour to get her results for the urine test, so we started to walk out the door. The doc stopped us and ended up finally giving us the results. However, he stated these results in front of everybody in the lobby and the reception area. My wife's personal medical results. In front of everybody. It was so unprofessional and a violation of our privacy it was unbelievable. Then the doctor started asking personal health questions in the lobby! In front of everybody, still!! My wife and I just took the sheet from him and left. The blood and urine test wasn't even the original reason for the visit. It was just another thing we wanted to do. So we never even got seen for the original reason for the appointment! It's been almost a month and we never got a call about the blood results. Ridiculous service, super unprofessional, and a waste of hours and hours of time. Can't believe this place. Never going here again and I'll tell everyone to do the same. read more

I was a walk-in appointment today. I was seen and treated in 40 minutes from the time I walked in the door. I feel so much better in just 5 minutes of leaving. Thank you so much ladies for being so thorough and asking the right questions to help treat my symptoms. They even went so far as to take blood just to make sure I was going to be okay and nothing was left untreated. read more

I went here on Sunday morning due to a pinched nerve in my lower back and I can not express strongly enough that this is the WORST clinic that I have ever visited. First of all, it is disgustingly filthy and not clean. Second of all, they insisted that I pay for a pregnancy test even though I told them several times that I had a tubal ligation and my husband had a vasectomy. Third of all, they made me pay for three lumbar X-rays even though I told them that I had a long history of a pinched nerve in my back from a car accident and it was hurting due to sleeping on a hotel mattress since I just moved here. And last but not least.....the PA that was on duty treated me like she couldn't care less and prescribed Valium for me. She told me to take the Valium and go to sleep. I asked her what should I take for the pain and she said "that's all we're giving you, you don't need more meds." I waited over 3 HOURS and this was the subpar treatment that I received. WORST experience ever and I will never go back. read more

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I tried calling on a Saturday at 4:30pm when it says they're open until 8pm and the voicemail message said they were closed. I don't understand this. Very disappointed read more

My son went there today to get seen. He told them he has insurance and they told him that the payer portal wouldn't let them verify insurance on Sunday's. They also told him it would be $200 just to be seen. He obviously didn't have his insurance card on him so he called me to see if I could give him his member ID number for his Insurance and the number to call. He told me what happened and that they would charge him $200 for the visit. I happily told him to go to JCMC Urgent Care and they would verify his insurance and see him. Med First, Idk what you were thinking but before you tell someone that you can't verify insurance on Sunday you should think about that person possibly having a parent or family member who works in healthcare and knows about Verifying Insurance. Just makes me curious if your employee was hoping he'd pay that $200 in cash for their pocket. Forgive me for judging but I myself have been seen there for a pre-employment drug screening and your staff was not very pleasant nor professional - they also lost my paperwork and your bathroom didn't have hand soap or paper towels. read more

Made an appointment today for five pm. Arrived 15 minutes early only to order told that they don't do appointments and the wait is two hours. All of this could have been avoided if the medications I was prescribed a week ago where sent to the correct pharmacy and not Winterville. WINTERVILLE. And the only way to get it fixed is to be seen again. I don't recommend this place to a dog let alone a human being. And the staff behind the counter is the absolute worse. Update In for my visit. Technician who sees you before seeing the doctor was rude as fuck. When I say rude I mean absolutely rude. read more

Read this to the end. After waiting well over an hour to be taken to a room, I was finally taken to a room and told someone would be right in to take my vitals. I've now been in this room for over an hour. No one has been in at all. When my husband went to look around cause we hadn't heard any noise, he found the receptionist, nurse, and others at lunch no one in any of the other rooms around us. When he asked them, they said they were very busy and someone would be in a little while. As I sit here and write this, the only noise I hear is the staff talking and joking around at lunch while I still sit here waiting for someone to take my vitals. Yup, they are all at lunch. Finally, someone comes by and says that there is only one nurse (the one at lunch) here right now, so she had to come on to help her out. Why did they tell us this when we checked in, we could have gone somewhere else. After a lot of complaining and a little loud music, the nurse came in and took vital. The doctor was in 15 minutes later and took 5 minutes with me, gave me a prescription, and sent me on my way. Thought I was done, but no. As I was just about to send this review when I got a text, then they sent my prescription to the wrong place and are now not answering the phone. On my way back. I am now at 3 and 1/2 hours since I checked in. read more

Well, I've been sitting here for 1 hour and 15 minutes waiting for a scheduled appointment for a covid19 test that takes 2 minutes to do. And I was 10 minutes early for the appointment, completed the paperwork and paid my copay within 5 minutes. Still waiting... Update- we're close to the 2 hour mark now of waiting for a pre-scheduled appointment. read more

People that work here are rude especially the receptionists. I will die first before I will ever go back to this place. Yes, its that bad. I expect to get treated like a human being not like I am just another a-hole off the street. These people obviously hate their jobs. They treat the patients like they are stupid and not worth their time. I didnt even get to see the doctor before getting so angry and walking out. The people behind the front desk need to be fired and replaced with a whole new staff. Thanks for nothing, all you did was waste my time. If I could give them a negative review you can believe I would. read more

I went to MedFirst Urgent Care for a rapid Covid test. I arrived around 12:15pm. I sat in my car until almost 4:30pm when I was finally called in to take the test. I didn't get my results until almost 7:40pm. They did say they were short staffed but having to wait a total of 7 hours for a "rapid" test was beyond ridiculous. The staff were professional and nice but did not keep me updated on the wait time or results. I had to call every hour while I waited. I only gave one star because the staff was professional. read more

Tired of this sad business. Calling to get a copy of my vaccination card because I live out of state. Have called 3 times now, saying "I'll receive the email" which clearly I never do because this staff could not care any less about the people they're "helping". read more

Going on 2 hours and Im still waiting to pee in a cup for just a drug test. If for some reason your employer schedules you at this place be prepared and dont come when you have a full bladder. This.place.sucks. And will take up the majority of the day for something so minimal. read more

The staff act like they could care less and have 0 interests in your visit. They can't give you a relatively accurate waiting time no matter what the visit is related to and could care less. Safe yourself the trip and fly to Mexico, you could probably get seen faster and receive better healthcare. read more

Attempted to schedule an appointment as new patient with authorized referral from insurance for an urgent issue. After being told the earliest appointment available would be approximately 2 months from now, I was hung up on. Called back thinking line was disconnected....nope....as soon as the same receptionist answered and I said I thought we were disconnected she hung up on me again. read more

I have been here twice and I wish I could come here regularly. I had been sick for a month and after being blown off by my primary care doc and the naval hospital they were the only ones who actually seemed like they cared. They did a chest X-ray and sure enough I had pneumonia. The staff was SUPER nice and actually cared about my health. I seriously can't say enough good things. read more

I came here for my son because he wasn't feeling well. We were greeted with a smiling face. She was busy but still smiling. I signed in at 9:30AM. At 10:00AM they told me that the did not accept my insurance. I think that I should've been notified of this when my insurance card was collected (at the time that I signed in). The staff needs to work on their time with addressing patients' needs and checking them in. Insurance verification should be done right away. Not when you are ready to call someone back. read more

Med First Urgent Care - Urgent Care Near Me - Jacksonville, North Carolina

Visited here because I couldn't get an appointment with my regular doctor and I thought I might have the flu. I was seen within 45 minutes but I am not confident they diagnosed me properly. In fact, I'm sure they didnt as I've since had xrays and am on several prescriptions for a bronchial infection. read more

I got here 2 hours ago and still have not been seen, let alone even checked in at all! This place does not care about the patient's time at all. They definitely need to reevaluate themselves and do better!! read more