I have lived at La Serena for almost 10 years. The area is very quiet and everyone is nice and…read morefriendly. I have had no trouble with parking and if something needed to be fixed in the apartment, maintenance responded immediately. It's a great place to live.

So much open space, mature trees and immaculate grounds. I am proud to be at this property! And the…read morestaff is so nice. They have been working here for years and it shows. They are pros. I feel right at home.

Paragon Corporate Housing is a Go-To place in the TriCities. For a couple of days, weeks or more,…read morethey make it easy, reliable and cost effective. If something doesnt work, like a tv remote, an email gets it fixed almost immediately. In past instances, even at a big name chain like Residents Inn, I didnt get a response like this. Look this service up if in their areas!

From the owner: Paragon Corporate Housing offers relocating families, people in-between homes, interns, and…read morebusiness travelers the perfect alternative to cramped hotels — with the space, comfort, and privacy of luxury apartment-style living paired with hotel-like amenities. Do your laundry without leaving home, bring the whole family, and yes, pets are welcome too. We maintain furnished apartments across multiple communities throughout the Tri-Cities — properties that know us and trust us. You're not just getting a great apartment, you're arriving somewhere that was expecting you. We are proud to be CHPA accredited, a Small Business of the Year award winner in the Tri-Cities, and the recipient of an industry award for Excellence in Arrival Quality — backed by a 93% guest satisfaction rating in 2025. When you arrive, everything is ready. We invite you to live like you're home.

Amazing Staff! Rachel was so responsive and positive it really made it feel comfortable and like I…read morewas at home!

This is the best place Best place we have lived. They give Great service. It has Huge pool, a great…read moreclub house, and the have great service. We have loved living here and look forward to staying the rest of our lease.

July 2022, I received an email about the class action settlement of Daley avenue 5 residential LLC…read more They had so many wrong things in screening renters. I believe the manager got fired.

Oven broke 7 months ago, electrician came out said it's Fucked haven't heard back on that. No…read moredishwasher for almost 2 years. I can't smoke on the porch but others can. My kids toys can't be on the porch but others can. Black mold spreading throughout the units and then blame is placed on the tenants. Mice and Rats wander the premises. People leave dog shit for my kids to step in. Management throws my kids toys in the dumpster and takes out personal vendettas then has the balls to charge almost $1600 a month and threaten me with eviction. Photo below is of a mouse I had to stop from digging at the foundation of my front door this morning. Do yourself a favor and keep looking somewhere else if you need a place to live. I've been in trap houses with better accommodations and management. Also just got a call we got a ten day notice to clear our porch because it has toys and a chair on it. I want the neighbors behind me and across the basket ball court to get their notices too for their furniture and children's bikes. I want my next door neighbors plants to be removed because I can't fucking breath thanks to my allergies. And I want all of the appliances YOU ARE RESPONSIBLE FOR fixed so I don't have make my 3 year old daughter and 2 year old son live like homeless people while we still have a home.

This place doesn't even deserve a star from me because they have been harassing me for the past two…read moreyears after I told them that I haven't seen my ex-wife for over a year and a half. Incompetent jerks working the office sent me a worthless check that I can't cash because I don't know where my ex-wife is, or if she is even alive, and then they keep telling me that the f'n check hasn't been cashed. I'm won if I can file a complaint against the company for harassment. If anyone knows, please let me know because I am getting very p'd off.

I lived here for a year. Loved my specific apartment and the pool, when it was open. The office…read morestaff is unprofessional, and they LIE. Raquel will tell you exactly what she thinks you want to hear and will never follow through with what she says. Do not trust a word that comes out of her mouth. There is no outdoor storage space, which they will not disclose until AFTER you sign the lease. There is absolutely no parking anywhere and the garbage cans are overflowing and filthy 6/7 days of the week. Our apartment was dirty upon move in, had a broken toilet and 2 broken closet doors. Did they even do an inspection before we moved in?!? They do not have anyone clean the property so there is constantly trash everywhere, even right in front of your door! You will have to call multiple times to get VOMIT cleaned up from the breezeway and if you intend to use any of the grassy area you pay to use, including the "dog park" think again! There is more dog poop on that property than there are parking spaces. I tried so hard to love this complex and was disappointed over and over again. Due to the office staff and filthy property alone, I would not recommend living here to anyone.

Wanted to send an update: they originally tried to raise the rent with about a months notice? Also…read moreleft the place spotless, still took money out of my deposit. They also never showed me the apartment I would be getting until the movers pulled up with my stuff, had me look at a "stage apartment" which was scammy ESPECIALLY BECAUSE THEY PUT ME ON THE 3rd floor without telling me. Management sucks as well, corporate talk to a T and frankly just inhumane. Really they made every part of interacting with management as painful as it could be.

Don't move here they keep raising the rent but nothing is fixed there is no hot tub laundry room is…read morefilthy who knows about the clubhouse I don't go up there but I know it's not clean and they keep raising the rents then you have to pay for the water in the clubhouse when we put money in the machines that usually pays for the water and electricity oh no they have to charge us more for the water and electricity I think they're double dipping I wouldn't live here I'm waiting to move

Beautiful property. Lots of great features and super quiet location…read more Walking distance to the river and only 5 minutes from large chain stores

I was recently made aware the commons and lofts were merged when apartment searching and decided to…read moreleave my review on the main listing Because RENTER BEWARE. My original review detailed my experience with bed bugs and roaches that showed up after 2 years of living here that they did not deal with (and repeatedly denied) as well as the major build quality issues (inside and outside). I lost a lot of money due to the pest issue, as well as was forced to move out (I chose not to renew my lease due to the ongoing bug issue that management frequently ignored or would not help me with--and I paid rent every month despite the apalling conditions), and throw away so many of my belongings or have them treated in a storage unit. I reached out to corporate as well due to the pest issue and didn't even receive an apology :( I hope no one lives through the nightmare I experienced. I'm happy to say over a year later, I am completely in the clear. I just had to move out of my apartment at Innovation Center, spend several hundred dollars on pesticides, throw away several thousand dollars of furniture, spend several weeks carefully moving all my things into storage and not touching them or removing them from their bags for several months, lots of money on dry cleaning and still sometimes have nightmares about it. you can move away from ugly walls and loud neighbors and bad management but unfortunately--bed bugs and roaches are hard to escape. And having all of those at the same time--well that's something I don't recommend :)

This review is solely for the maintenance manager. He is what QUALITY is. Extremely responsive and…read moreknowledgeable. Every single thing I've needed help with in my apartment over the 4 years I've been here he has exceeded expectations on what I think an apartment maintenance manager should be. I feel very well kept because of him. Much appreciated!

Very satisfied with my experience of living here so far. Friendly and professional staff from the…read moremoment I walked in for leasing information, to the day I received the keys! The location and apartments themselves are everything you could want! Clean and quiet grounds with lots of grass for kids to play and they are close to shopping, banks, etc. Great neighborhood as well. They have a pool and Jacuzzi and a nice gym for working out. Highly recommend!

Not safe. Multiple calls to Richland police regarding homeless people entering premises. Security…read morerequested from management. Denied help. Told to call police.

Over THREE (3) weeks to refund your deposit if they deny your rental application! Ridiculous!…read more Just when you NEED that money to get into a different place, The Franklin (Avenue5) holds onto it damn near a month. This is NOT being a good corporate neighbor leaving people needing housing out of their funds to get into housing.