Really sad and disappointed during my appointment. I had gone online and requested someone to contact me for an appointment. Erica called and we discussed that I wanted a very simple and soft hairstyle for my wedding and that I wanted to do it as early as possible because as the bride I have other responsibilities at my venue, I also needed to get my makeup done. We set the time for 10am.
When we arrived at the salon, apparently Erica called out(with no notice to me) and double booked another stylist for two appointments at 10am. The lady working there decided to take the other lady first even though I had arrived first. they explained that they were gonna help her out first and me having wedding anxiety asked how long it was going to be because I really needed to be at my venue by 12pm and I had booked my appointment at 10 so I wouldn't worry about being late. They said it would be a 20minute wait. Okay. Whatever. We left and set a timer for 20 minutes.
We came back and I wasn't seated until 10-50-11am, definitely NOT 20 minutes later.
I showed them a reference picture, but basically explained that I wanted something very simple, very soft, maybe half up half down and some waves/curls, didn't want a whole lot of product.
They agreed and she started working on my hair.
Now I can admit this is maybe my fault, I could've stopped the stylist at any time I wanted, I could've questioned her actions, but I wanted to trust the process.
Big $75 mistake.
She over-sprayed my curls so they were very stiff and crunchy. She burned my hair and didn't mention it to me(they assumed I could speak Spanish and were conversing between themselves about how she accidentally left the curler too long on my hair and how the burn is noticeable). She then preceded to SLICK BACK my hair with gel and use rubber bands to tie two pony tails in a definitely NOT half up half down hair style. Sure the reference picture was a little different than what I asked for, but nowhere in the reference picture did the model have slicked back hair and burnt curls.
My hair was so stiff and crunchy it was giving me a headache. We were finished at 11:50 giving me only 10minutes to get to my venue an hour away. I reluctantly paid and I went to my car to cry. My maid of honor reassured me we could fix it, we got to the venue and we took it all out. She had used MULTIPLE rubber bands for the two pony tails and we had to cut them off with scissors because they wouldn't come out any other way. We sprayed my hair with water and brushed through it. Had barely enough time to do my makeup.
My wedding ended up being a success but my hair was a nightmare, I managed to brush out my curls and it all ended up looking like I didn't even care about my appearance for my WEDDING!!
They were nice to customers, yes, however they would bad mouth them in Spanish, sometimes even when the customer was in the same room. They were unorganized and unprofessional. I'd give them another chance, but probably in like 20 years if they're even still around. read more
