My family was excited to attend a signing event at IT'SUGAR during San Diego Comic-Con, especially…read moreafter spending over $400 in the store. Unfortunately, my experience was overshadowed by the way Kyle treated me.
I was there with my 5 yr old and 8 yr old children and it was upsetting that this interaction happened in front of them. I was waiting for the signing and needed directions about where to go and what to do. Instead of providing clear guidance, Kyle gave me multiple different directions and was r, which left me confused and stressed about missing the event. When I asked for clarification, his tone came across as rude and dismissive rather than helpful.
What made the experience even more disappointing was that he was noticeably kind and friendly to my husband but his attitude toward me felt completely different towards me. As a customer, I expected to be treated with the same level of courtesy and respect no matter what gender.
Comic-Con is already a hectic environment, and customers rely on staff to help make these special events enjoyable. Instead, this interaction added unnecessary frustration and took away from what should have been a fun family memory. After spending more than $400 and looking forward to the signing, I left feeling disappointed by the customer service.
After the confusion, I spoke with the actor and got my figure signed. They acknowledged that things were confusing and said something along the lines of, "Sorry for the confusion," and explained that things were a bit weird with how everything was being handled. Their kindness and willingness to explain stood in stark contrast to the experience I had with Kyle. Although thats not the interaction I was hoping for with the actress. I would have preferred a joyful meet and greet autograph as opposed to an awkward apology from the actress, who was lovely.
I hope management addresses this so future customers are treated consistently and respectfully, especially when families with young children are involved.
