Visit this place last Saturday and had the most terrible experience!
The staff:
The guy at the reception desk was very nice and he is the main reason I'm giving 2 stars to this place. The problem is the WAITRESS who initially attended our room, which was INCREDIBLE RUDE AND DISRESPECTFUL. In this place you have to pay when you enter, so we basically paid to receive a deplorable service!
Being our first time at this place we were not familiar with the equipment, so we asked her to help us with the microphone's volume, which was so high that was echoing.
She responded rudely, lowered the volume and screamed at us, saying " you are not allowed to touch the equipment!" and left stomping her feet.
As we were "not allowed to touch the equipment" we couldn't change the configurations and were left with low volume microphones and music with vocals , instead of the regular instrumental music, so we were obliged to call her again.
This time she stormed into the room, and when we told her about the microphones she said " you want the volume low or high? WHAT DO YOU WANT ?" . Then we asked her about how to change to instrumental music and she screamed at us "CAN YOU READ ENGLISH?"
We were so shocked that we couldn't answer. How can a person like that work with the public?
Later my friend called the reception desk guy and made a complaint about the waitress, but our experience there were already ruined.
The karaoke's rooms:
- The room we stay smelled like an ashtray. I don't know if someone smoked in the room without the staff consent or if people are simply allowed to smoke inside the karaoke rooms, but the place smelled terrible;
- Besides that, the room was spacious and comfortable and the equipment was user-friendly (after we were allowed to touch it).
The song selection
- Not the greatest, they don't have a lot of classics and new hits.
The food and drinks
- The food and drinks are really overpriced, way more expensive than the other karaoke places downtown.
CONCLUSION:
In conclusion, I'm not sure if the waitress is simply a terrible, disrespectful person or if she is just racist and treated us abysmally because we were the only non-Chinese group there , but this could be a great place if they had a proper staff. read more