Hideous. Horrible. Terrible. Awful. My father was placed here for 48 hours while awaiting a bed at a better place. He was recovering from brain cancer surgery at the time, and suffering from balance problems, as well as general confusion. He was placed in a room and given regular sock-booties (NOT non-slip socks), and on his first night there, he slipped, hit his head, and promptly --and permanently-- lost the use of his right arm. Their response was to call to inform us that he had slipped, but was completely fine (a total lie), and then to restrain him, which triggered panic attacks that went unmedicated. We yanked him out as quickly as possible. Years later (and long after his death), they continue to try to bill us for care that should have been covered by Medicare. Compared to the care he got elsewhere for the last year of his life, this place was the tenth circle of hell. read more

My father was there for 4 days before we transferred him to a new Facility. During his time there he was not given his medication on time and even one they tried to give him the wrong meds, thank god we were there to ensure that he did not take them. There was another day that they told me that he was given his 3pm dose, which I said he did not as I was there from 1-4 that day. The nurses told be that he did and I was wrong. After a battle with them they agreed to give him his meds. As for the food, it was not something I would feed my dog. Many of the staff members even told us that we should bring our own food from home, as the food there was "nothing to write home about." When it cam time to discharge him so that we could transfer him to a new facility, they were very slow. They called and set up a transport service for 3pm. The Transport service arrived at 2:50 and the facility wasn't ready with the paperwork. It took them until 3:45 before we were ready to go. The two shining stars were Cecille and Michael. They were very caring and this is why I gave them 2 stars instead of 1. If you have to go there then I guess it is better than nothing, but I would find another facility. read more

Long story short Stay Away from La Jolla Nursing for now. They have great amazing hard working people that are Heros doing the really best they can but I believe there Overwhelmed !!!!! Because of that situation It seems very risky to be there !!! read more

Nursing homes in general are places for people hopefully to heal or be comforted. La Jolla nursing is understaffed so cannot meet the needs of there patients.Although nurses are good they are over whelmed. My mother has unfortunatley been there for two years due to illness and dementia . I have private caretakers with her or she most probably would not be alive. The food is high in starch,cheap and over all lacks nutrient contend. The eye appeal is disgusting!!!It looks like pet food. The executive manager is unresponsive and not a warm or seemingly caring individual. read more

Just picked up my mom. She told me she asked her physical therapist to take her to get some chips. They couldn't take her shopping but later on that day the physical therapist showed up with a bag of chips. So sweet! Thank you! read more

My father stayed there prior to his death. His health status was not monitored sufficiently, and he had to be transported to the emergency department at UCSD long after he was showing signs of a grave situation. My sister signed him out to get him transported to the hospital. She was the trigger , not the staff. The workers , by and large were very earnest and compassionate. However , what sticks in my mind the most was when one worker commented to me that on that particular shift , the facility was way understaffed. This should never happen with seniors whose survival depends on the presence of sufficient staff. I do not recommend this facility. read more

I only rated one star because you can not do negative stars. They dragged my husbands feet in a wheelchair with no feet pedals.....that may not seem bad but he had double knee replacement. He was wheeled passed a nurses station where someone yelled room 25.....he was wheeled to bed and left to figure out how to get in. Thank God I was with him to help. No walker...no hello sir.....He is a person not a number. I could not get him out facility because no doctor at 3:30 in afternoon.....really. They were not willing to get his prescriptions and it took several attempts before I was told he can't leave until the doctor clears him tomorrow....nightmare. He is uncomfortable and the staff and place will delay his recovery. No ice for his knees ....His back is hurting from the terrible bed....tomorrow can not be here soon enough.....stay away from this place read more

La Jolla Nursing & Rehab Center Attn: Dan Murray, Administrator 2552 Torrey Pines Rd. La Jolla, CA 92037 Dear Dan, It was very nice to have had the impromptu meeting with you and your dedicated staff yesterday. I am a true advocate of all that you have done for my mother, Celia Daley. Without the dedicated, professional and excellent nursing/rehab care that my mother has received over the past five years, there would never had been the fantastic 100 year old Birthday Celebration on January 30, 2013! Thank you again for you and all the staff members that made this a monumental birthday celebration! I attribute much of the recent improvements at La Jolla Nursing & Rehabilitation Center to your excellence in striving for COMPASSION, CONCERN, QUALITY and EXCELLENCE! I do know that the improvement in revamping the parking area, as well as the graduated ramp to the entrance of your lovely facility has improved access for all! Thank you for providing the very friendly and professional valet parking. The updating of the Dining Room and the very inviting and lovely "Front Room" also has made the patients and their families more welcome and "At Home~Away from Home~" Thank you for all your administrative efforts, Dan! If there are any issue that I may support you and your wonderful staff within the greater La Jolla and San Diego community, I give you my 100% commitment to being your greatest Public Relations and Marketing representative. As a former Patient Liaison Service Ambassador at Scripps Medical Center, Encinitas, I can attest that your medical quality & compassion is #1 in the San Diego area for rehab & nursing care. We have discussed the need for an assessment & remedy of the traffic/safety issues that effect the Fire Department/Ambulance personnel, as well as the difficulty for your staff, visitors & family members to park and cross the heavy traffic Torrey Pines Road. If I can be of assistance in getting this very important issue to the "powers that be" within community leaders, your concerns are not only "personal for me"- but a commitment to make safety improvements for all who have the fortunate opportunity to utilize your wonderful medical center. Thank you and your staff for all that you do every day for the patients and their loved ones! Sincerely, Denise Daley Balocco Cardiff-by-the-Sea, CA Daughter of Celia M. Daley~100 year old HAPPY & CONTENTED resident of La Jolla Nursing & Rehab for 5 years read more

If you care about who you are about to admit please read. If you don't care about who you are admitting this is a perfect place for you to leave your elder to die. This facility neglects seniors and doesn't care. The care givers are paid minimum wage and have expressed they don't get paid enough to do their job. My mother in law was neglected at this facility. No bath for a week until I begged for it. Left slouching in a wheelchair the day for 10 hours with no diaper change. I emailed the DOA, Chris and director Clayton and not one response back. We took my mother in law out because they are horrible. We'll take our chances at home with her than let this facility help one more day. You're just another number to them they don't care about you. Again if you want your elder to die it's a perfect place for them to suffer and die slowly. But if you care about your elder like I do don't believe what they say to you during the tour. read more

Excellent Facility Staff professional and They Treat Clients By Name in a Friendly Manner Needs More Staff for a 5 Star Review Full Range of Programs This Evaluation Well Deserved Roger C. read more

You all should be so ashamed of yourselves with the neglect you show to the seniors there. You treat them like crap, you do not give them the respect they deserve, you think of them as cattle, you do not listen to what they have to say they are still the customer and you are a money hungry business. Your facilities are not even in working order, your staff is rude and they ignore what the patent has to say. HORRIBLE HORRIBLE TREATMENT AND SURROUNDINGS read more

My mom is a patient there currently and had reached out to me at 10pm with a concern. I wasn't sure how I could help so I called in and spoke with Ann. Ann listened to my concern and was very sympathetic towards my dilemma. Ann informed me of our options. I called to check on my mom about 5 minutes after the call was placed to find out action was taken immediately. Thank you Ann for listening to me and making my concern and my moms well being your top priority. read more

I would like to express my thanks to all the staff at La Jolla Nursing and Rehab Center. Although my recent stay was only for 4 days, everyone there treated me like a longtime friend. I entered the rehab after knee replacement surgery. Whenever I needed something and rung the call bell someone immediately came in to check on me and to attend to whatever was necessary. If I ever require a stay in rehab again I would certainly return to this facility. I would also highly recommend La Jolla Nursing and Rehab Center to friends and family. The reason for 4 stars instead of 5 was the inferior quality of the food- but they did get fresh fruit / snacks/ sandwiches etc for me which was very nice. read more

My friend Ms. Ida G. is very happy with her stay at La Jolla Nursing and Rehab Center. She says the food is delicious and the staff pay close attention to her needs, as well as the needs of other residents. I, and other visitors from American Airlines (where Ms. Ida used to work) can see how how happy she is. The facility is clean and the staff are welcoming and friendly. read more

It's no fun visiting your parent in a rehabilitation facility but if I have to select one, this would be the one I would choose. The staff is very accommodating and friendly. They made my Mother's stay a pleasant experience. They are careful, well trained and keep her on a regular schedule which helps her sleep well at night. Everyone who is in contact with my Mom enteres her room with a smile and handle her with loving care. The facility is extremely clean and safe, with wide hallways for wheelchairs, and railings along all the sides. There is an inside Courtyard garden. Which is a good place to go during the day too get outside and enjoy some sunshine. The activities director arranged a wonderful St. Patrick's Day Irish dance with local high school students. It couldn't have been nicer. They have movie nights, places to play cards and games, and regular events scheduled. The lady who takes care of our insurance. Is always available and very informative. The resident doctor is very proficient. She visits regularly and answers all our questions. From the lady at the front desk, to the doctors, to the nurses, to the rehab staff, to the restaurant staff and even the janitors. I can't say enough good about their kindness and friendliness. I highly recommend La Jolla Nursing and Rehabilitation Center. read more

I recently had to have major back fusion surgery and once I left the hospital I had requested to go to La Jolla Nursing & Rehab Center to complete my rehab period. I have had many surgeries and health issues and I must say that I was very happy to have gone there!! The staff was very caring, thorough, thoughtful, clean, and made me feel very cared for!!!! I also have a very special diet which they went out of there way to accommodate me and I was very happy with the food choices. Over all, I was very satisfied and will highly recommend this facility to anyone; as well as would go back without hesitation if needed!!!! read more

If you have the option, don't bring your loved one here. While there are a handful of great individuals, most of the employees look like they rather not be there. The facility is easy on the eyes and clean, I'll give them that. I know that nurses and care staff employees get a bad rep that isn't fair to them because their job demands so much, however 65% of the staff here really should not be in healthcare. My family rotated shifts so that someone was always with my father, even through the night. Plus, my dad had a massive stroke so he wasn't able to speak or even gesturally express himself enough to get what he needed. Having spent approximately three to four nights a week here, I saw and experienced things you really wished you'd never did. I can cite a quite more than a few instances in which the care of a staff member(s)/team was highly questionable, but I'll cite three...and only three: 1) A Senior RN during night shift had come into the room to give my father his meds. She also needed to replace his feeding tube (as is done when his formula is also replaced). She made multiple attempts at replacing the feeding tube connector and could not get the machine to start the feed. After twenty minutes, she asked another RN to help her with it. It worked for a few moments and again the machine stopped due to some mal-installation of the equipment. She continued to fiddle with this for a long while til it finally worked. After all that, I noticed that she had forgotten to give my dad his medicine. So I kindly reminded her. She thanked me for reminding her and said she'd return to provide him his medicine shortly. And well what do you know, I slipped into a short nap, the shift changed happened and she never returned nor inform anyone of the needed task. I told the incoming RN that my father's evening medication was missed (at least six hours passed). He said, "oh it's not big deal, they're just vitamins and supplements anyway." Uh! no. My father wasn't prescribed any vitamins and wouldn't be receiving vitamins via pills because he'd be getting them through his feeding formula. Not to mention that he didn't get his dose of water for that evening through the tube because of the missed medication. (It's a wonder why they prescribed him Chapstick). So here you have a forgetful RN who does not know how to use common equipment and another RN who is trying to sweep mistakes under the rug. Just great. 2) Fatima is the best nurse ever and I am so grateful that she is a nurse because you just don't get CNAs that care as genuinely as she does. She happened to be helping out on the night shift one day. She usually does dayshift so it was a pleasant surprise to see her kind face during the evening. It happens that that night, two patients had fallen out of bed, at the same time. Fatima was coming from helping at a different section of the center and immediately attended to both as swiftly as possible. Meanwhile, there was a CNA who was "on her break" for the past hour sitting comfortably in the chair who was in earshot of one of the patients who had been weakly calling for help. This idiot CNA paid not a single ounce of attention to Fatima as she paced between the two rooms and assertively informed her that "two people have fallen". Seriously, this CNA barely cared to acknowledge Fatima and continued to surf the web on her phone. Fatima is outstanding but she is still one person and she deserves a better team. 3) After a CNA was done changing my father, she was peeling her gloves off when I informed her that my father's bed pad was still wet. "It's just a little bit wet! You want me to change the whole thing? (sigh!)" was the most mature and professional response she could conjure. I was too tired to respond to her whiny retort, noting she didn't even bother to check. So I politely informed her that it was wet further above his waist line under his back where the wetness is not visible because he's laying on it. Duh. She moved my father a little to discover that my father was still laying in a heavily urine-soaked bed pad. This also was during the evening shift, middle of the night. Had no one been with my dad, who knows how long my father would have been lying in urine before the morning shift would make the discovery. Most of the therapists are helpful minus the one occupational therapist who was eating Cheetos while my dad was sitting to work on his balance. The OT's grubby fingers were still orange when he was assisting my father. Anyway, I really do appreciate the handful of individuals that really did make my father's stay a little more pleasant. I only wish I remembered their names because they deserve to be recognized: Fatima, there was the encouraging PT lady sorta short with brown streaked hair, the PTA who was always helpful and cheerful, and the two RNs who helped me learn most of what I needed to know in preparation for my father's home-discharge. read more

My mom was here for 7 days after a hip replacement and repair of a torn muscle in her glute (butt). She was put in a room with a woman that had the TV on full blast from the time she woke up until they made her shut it off at 11pm. My dad requested a room change right away. The PT person came to get her up and do an assessment on her mobility. She had her session, then requested to use the toilet when she did everything but pass out. The staff seemed to respond well with the exception of a few times when I was left alone holding her up and wiping her face with wet paper towels. Someone should have been with her at all times during this episode. On the second day my mom was having anxiety issues so she was given Ativan which seemed to ease her. The room was freezing cold and never got warm. That same night they gave her the Ativan and Ambien which interacted in a very bad way giving her hallucinations causing her to fall/climb out of bed and crawl to her cell phone to call home (my dad, who called me). I came down there at 1:30 in the morning to find her terrified and stayed there until I was sure she fell asleep. In the meantime, she was alone other other than random checks by staff. The RN in charge put me on the phone with my mom's supervising doctor to make sure the drugs were removed from her meds list. She was still feeling the effects of the drugs in the morning so my brother came and stayed with her during the day. I returned after work to find her in a new room which seemed to be ok with the exception of no remote for the TV. We NEVER did get one and no one followed up on it after my initial request. This was when I first noticed the ants on her night stand. I killed then thinking they may have been from a small vase of flowers. On the third morning, I came with some snacks for her since the food was disgusting. I brought everything in sealable ziplock bags and plastic containers. I also brought a universal remote and Lysol wipes. I wiped down all of her handrails, her grab bar, her tray table and her night stand. I also killed a few more ants. On that night she became violently ill, vomiting and having diarrhea. She was sick all night. On Monday morning she requested some anti-diarrhea medication and was not given anything. On Tuesday, same thing no meds for the diarrhea. On Wednesday, once again no medication whats so ever for the diarrhea. At this point the ants seemed non stop although someone has sprayed with Windex to kill them earlier. At this point a family member was there most of the time, my dad in the day, my niece and sister or myself in the afternoon. She couldn't eat much of anything, they kept bringing her the regular meals and was not offered anything like crackers or ginger ale for the nausea. Fortunately we had that stuff for her. My dad had been in contact with her supervising doctor and had already requested to move her out of the facility. He just needed to find her a bed somewhere else. This is when a formal complaint was opened regarding her care I also discovered that while she was crapping her guts out, they were still giving her stool softener! I was really mad and told then to cancel that order. On Thursday she was waiting to be moved still when I got there for my "shift" of hanging out with her. My dad had a surgical procedure and was home in bed trying to handle getting her moved through the patient liaison. The director of nursing came in and tried to ask her why she wanted to move to a new facility. I told him he should call my dad at home who was handling everything. He continued to ask her which was making my already sick mom feel worse. He was persistent and said things like: "you don't want to go somewhere else, they will have to start all over with you" "let's forget the past and go from here" He finally left after me telling him to call my dad once again.I was really getting pissed. Once again this guy shows up and tells my mom she has a case of Clostridium Difficile because they did a stool sample test. He gives us a handout of it and then tells me to be very careful as it's highly contagious. *** No precautions we offered or taken by the staff in regards to this. He then tells my mom: "call your husband and tell him you want to stay here"which he actually repeated before he left the room. I was furious at the point with the entire week of suffering my mom experienced. *** As it turned out, C.Diff is in everyone and is often transmitted in nursing homes and hospitals. We did NOT have it. We did however get what my mom had, which was either the Norovirus or the Novovirus. The we being: my dad, my sister, my niece, my nephew and myself, as well as the patient in the other bed. This means it was from the facility and/or the surfaces of the facility. Never did I see anyone clean any of the hard surfaces with any kind of disinfectant or bleach. My mom was moved to a new place on Friday to our relief! read more

If you are looking for a caring nursing and/or rehab facility, I can't say enough about the care my brother has received. The Rehab department has an amazing staff that care about the patients progress and comfort. Gene and Mike have helped my brother progress past our expectations. The nursing and cna staff is excellent. Mike one of our nurses, goes above and beyond every day. The social services department is always available. The facility is not new but it is a clean and happy place. I highly recommend La Jolla nursing and rehab. The only area in need of improvement is the food but bringing in outside food is never an issue. Thank you to all who are helping my brother adjust to a new lifestyle. read more

The very worse building I have ever been in! Most of the good staff left or are leaving. The ED is a joke, complete idiot. He is worried the staff isn't complaining about things than looking at what he is doing to this wonderful building. Not willing to pay for good staff letting good staff go, and brining people who don't care and don't' know and I would even question how passed their boards. The DSD is unprofessional, grumpy and not sure if she knows what she is doing cause it took her so long before she realized she should isolate resident's as more got sick. The DON, keeps changing like a dirty diaper. I have been coming to this facility for over 2 years and this is the worse I have seen it. I thought the last set of DON and ADON were bad I would take them back in heartbeat. Covenant should just take its lost sale the building or get rid of the upper management and start over. read more

This place is horrible!!!!! I can not believe it stays open! My mother had to stay there during her transition from hospital to home. They moved her to room a room with another patient that was quite sick with oxygen tank and coughed all the time!!! when asked to be removed, Director was of NO help!!! we moved my Mom out after one night!!!! When sharing my experience with 3 separate friends and colleagues, the each had their own horror stories. NEVER AGAIN. read more

I'd give them no stars if I could. My mother was here for 10.5 days with a broken pelvis, and we decided there was no way we could let her stay here, so we have moved her home with 24hour care instead. My father had briefly been here years ago and it was great then, which is why my mom chose it from the list of aftercare options given to her by Kaiser, however it has changed hands since my dad was here, and is not at all the same quality it once was. The only positive is that the staff, orderlies and nurses, I interacted with were very nice, and my mom was very happy with the physical therapists. My mom went into the facility on a Tuesday, by Friday she had caught the cough that was spreading through the facility, had a bladder infection, had a fever of 102, and no one would give her antibiotics, cough syrup, or pain killer; you can imagine how painful it would be to cough repeatedly with a broken pelvis and no pain killer. After making several requests for medication, and becoming frustrated at being at the mercy of people who couldn't help her without the order of a doctor (where was the staff doctor for 6 hours while my mom was trying to get medication?), she finally called 911 at 11:30pm to get an ambulance to go to the ER where she hoped someone would take care of her. The police came and addressed the situation, and she finally got antibiotics, cough syrup, and pain relief. It takes A LOT to get my mother upset, she has never been one to complain or make waves, it is clear to me that she was pushed beyond reason to get to the point of calling 911. The food....she was supposed to be on a vegetarian diet, but I guess for this place that includes fish discs (don't ask), turkey meatballs (looked horrific), and chicken. Every time I talked to her, she told me what was served, and how it was usually a mystery. She couldn't eat, choking down stale bread and canned fruit was the best she could do to not starve. She said the food tasted like it had absorbed the smell of cleaning chemicals, it was cold, the vegetables were gray. If I had lived closer I would have taken her food, but I'm 2 hours away. When I did visit and took food, she practically inhaled it. Another less than appetizing element is that several times after her food was served, her roommate needed a diaper change, which meant my mom was smelling crap with her unappetizing meal (but at least they weren't leaving the roommate sitting in crap, so I at least some care was being given to someone). Another review here from a neighbor of the facility mentioned the loud noises at the facility, my mom mentioned those also. In the middle of the night there were loud slamming sounds that she described as sounding like tossing cans onto a wooden shelf. They ran a floor polisher in the middle of the night, two nights there was another patient that yelled for help (once for nearly 2 hours) in the middle of the night keeping my mom awake (I can't imagine what the patient yelling was going through). As soon the the physical therapist was able to get my mom moderately functional, we got her out of there. I would never let anyone I know go here or let them place a family member here. My advice is to research nursing facilities in depth, read reviews, read anything you can about a place before letting your loved one go into any of these places (I know it's not easy when you are in an emergency situation). My brief experience with this facility has made realize I will do anything so that I never, ever, EVER have to go to a place like this. read more

Nice clean place with friendly staff. Always willing to help out patients and families.

I must say that La Jolla Nursing and Rehab is a top notch facility and would highly recommend them to anyone who has a loved one that needs rehab or nursing after a surgery or hospital stay. My dad had hip surgery and needed to go to a rehab afterwards and the staff and nursing care was wonderful. I met Jill in the hospital and she was wonderful in getting us to the right place and took such good care of us. read more

My Mom was admitted to La Jolla rehab from Kaiser Permanente for occupational therapy and physical therapy I could not say enough with the physical therapist and the occupational therapist like they took so much concern to her that it was amazing she had been in another facility before and they do not compare to La Jolla these two people were so great and understanding they also had Teddy who helped out too and she loved all three of them we were there over Christmas and they had a luncheon for the families and the activities Department put on a beautiful display we had so much fun there with my mom and my daughter if I ever ever have to have her go back to the facility I will wait in line for this one when she was admitted to the hospital she did not want to go because of her experience with the past rehab center but La Jolla is five stars a plus all the way read more

I came to visit a family friend. A nurse came in to give her, her sleeping pill and after she had already administered it she says "It's for your infection." My friend didn't refuse the medicine. So worried I asked for what infection? She responds with a manner of -oh just to say it. I told her, she shouldn't tell her it's medicine for an infection if it's not. She then says "well you tell her." 10 minutes later she comes in the room, shouting and raising her voice at me telling me she doesn't like my tone. And I am being rude. And to not talk to her like that again. I kept asking 'What did I do wrong? How did I offend you? And reminded her that I don't work here and she should be more professional on how she approaches visitors. The more I asked the more she raised her voice. I guess she took it as my voice sounding to aggresive. I didn't even know what the nurse's name was until I asked. Eden. I found it very unprofessional especially since I am a visitor. I haven't reported it yet since I won't go back until Sunday. read more

To put it with a clever quip that can only be said due to an amazing outcome I will say... "She came in sucking on a straw and left walking tall" The therapists Mike and Gene and others were remarkably creative in constantly adjusting treatments to push her to continuously reach and exceed her goals. She had come in so weak she could not sit up on the edge of the bed and now she is home again and living independently. Everyone was so nice and just had a kind caring way of showing they really enjoyed what they did. Kaiser had offered us different choices but thank God we came here and thank God for the perseverance, skills and creative talents of this team that got her back home. The only loss I now suffer is how much I miss this family of people who so touched and changed our lives forever. read more

I always like to put aside personal differences when reviewing an establishment but, this one is a little difficult; my grandma was there after being Discharged from Kaiser for a stroke. Upon arrival she weighed 80lbs. Is 90 years old and 4'9". Somehow she managed to fall twice and hit her head both times under "skilled nursing". She's lived with me for over a year now in my home without falling and hitting her head not to mention "they" decided it was time to have her sent home after a week and a half because the insurance company thought she was ready. The insurance from kaiser is the worst and im sure they have a lot to do with the poor care. The sense I got immediately as a business owner is, they're understaffed and mismanaged. This review is not a reflection on the nurses, I've met them and they most certainly seem capable and amazing. Hopefully this place can get it together and if not I'm sure the insurance is to blame just as much if not more than the organization. Oh well. read more

Adding to my check in. I noticed he also tool 5 minutes to speak with a resident and and made her laugh. He seems like a genuine person. He jokingly asked me to write a review and here I am actually doing so. Hopefully he becomes aware of it. Thank you once again!! read more

I spent one week here recently after a hospital surgery that rendered me mostly immobile. Though this facility is older, it is clean and well maintained. I found the staff very helpful and caring. The Physical Therapy and Occupational Therapists were great, as good as it gets. They were patient, encouraging and supportive and really helped me to get back on my feet, literally, in a matter of a couple days. The food was not great, hard to feed a large and diverse population there, but there were optional menu items to select like chef salads, grilled cheese, quesadillas, omelettes if you are not big in to the meat and potatoes that are generally served. Get your visitors to bring in food, beverages and handy snacks to keep on hand if you don't like what is posted on the menu! I needed a lot of physical assistance at first, Like going to the restroom, requiring ringing the bed buzzer. Overall the response was generally pretty quick. The staff was kind and genuinely interested in my well being. It is a humbling experience for sure to be so dependent on someone to help you do such basic things like showering and getting dressed, but the CNA's were always cheerful and that made me feel better. The Kaiser medical staff that came in daily was exceptionally dedicated for which I was so grateful. They had MD, PA, case manager and social worker available to help the recovery and monitor medications. And they spent a significant amount of time with you each visit, more so then my primary care doctor. Nursing facilities in general tend to be depressing, lots of patients who for them sadly might be their last stay :) the long term patients seem to be as happy as can be considering they spend the bigger part of their day convalescing in bed. There is an outdoor plaza with a lovely fountain but did not get to sit out there much due to the weather. So if you are unfortunate enough to have to go to a SNF, this is the one I would go back to. Others I have visited before tend to have that old, stinky, urine smell that no deodorant can mask. Still have a long road of recovery ahead but I am thankful that La Jolla Nursing and Rehab got me going in the right direction. read more

I would definitely recommend this facility to anyone who is looking who a quality place for your loved one. LJNR was on the list of Scripps preferred facilities, and their website also showcased why they've received awards for their care. Because of COVID I was unable to see the facility or meet the staff, and had to really trust what was advertised online. My mom is a former nurse that spent her career working in skilled nursing facilities, so she's a tough customer to say the least:) She's been there for almost 2 weeks now and she has nothing but good things to say every day about her care there. The facility is lovely (formerly a hotel), she loves the menu, and the staff have been so attentive to her. It's been such a tremendous relief during this pandemic to know that my mom is fully cared for by an amazing team of people and she is safe and on her way to recovery. She shares about how friendly her nurses are and how her Physical Therapist has really been encouraging and provided her with new exercises. Her last experience in a facility wasn't the best, and this one was worlds better! When she has another surgery, I know exactly where we'll return to. Thank you to all of the staff at LJNR for the work that you do! My mom expressed that all of the staff are courteous and helpful. Special thanks to: Hailey, Brandon, Carlotta, Lina, Matsui, Christian, Whitley, Daniel, Autumn, Cecil, Marielle, Theresa, Beth, Kirk, Mario, and Helen. THANK YOU!!! read more

Great job La Jolla nursing and rehab! I watched a little old man go from extremely depressed to one of the most talkative and social people in the facility.I give credit to the staff for pain attention to this man and fulfilling his needs, which direct impacted his behavior. I don't know how long he's going to live, but the rest of his life will be more fulfilling thanks to the staff that was aware! read more

My mother in law was admitted after several falls. We have been impressed with the care. I was especially impressed with the treatment planning session. The social worker, Gina listened intently to our concerns, took excellent notes and repeated the primary points back to us in a manner that left us feeling like she cared and actively listened. She was pro-active in taking action to address our concerns and laid out a plan before we left. Up to this point, we have been pleased with the care. read more

I visited the facility to accompany my friend to visit his mother who was being cared for here. My aunt needs to be in rehab for 8 months post surgery, so I thought why not go and check out this facility to see how it operates etc. I guess I was surveying on my end before making a decision. Aside from my friend telling me it's so difficult to get in touch with the nurses at times to get updates about his mother (that is very heavy and frustrating on his end), I also spent a good two hours exploring the facility and I have seen and heard some inappropriate things and gestures between employees. The overall cleanliness is good to me. Concierge and several other employees I came across within my arrival were welcoming and pleasant. However, there were employees that tend to horseplay and exchange verbal gestures that could potentially be considered sexual harassment. They did so without taking much notice I was around lol. Perhaps it was because I had scrubs-like outfit on and they thought I was a CNA there, and they simply didn't care what they were doing and saying. What I found utterly inappropriate was some of the nurses at the back stations were engaged in conversations with a male employee who wasn't one of the nurses (he was dressed in a business casual attire). Not just a normal conversation. One nurse said out loud to the male employee 'You got a nice butt. How do I get a butt like that?!' The male employee bent over pretending as though he had dropped something on the ground then said 'You like my butt? Wanna feel?' They all laughed as he proceeded to say he was joking. Then he said to the nurses 'someone might want to answer that call light'. To my surprise, the same nurse that was making a comment on the male employee's butt said 'Oh that can wait right now!' Again they bursted out laughing very loudly. She then proceeded to answer the call light. I am no expert here but, call lights can be life and death matter. And I undertarand that a workplace should also be fun and filled with smiles and laughters, however, not at the possibility of any patient's expense. And call me old fashioned but flirting to that extent of talking with each other about body parts that warrant anything sexual in any way in a workplace is definitely inappropriate and absolutely unprofessional in every way. It made this experience so much worse and especially worrisome to me when they continued to horseplay in that manner while a call light was going off. That shows how they prioritize the patients there. I am uncertain what position the male employee holds there but while I was still there, he often goes in and out of the room with the label central supply on it. He often goes in and out to and from the same back station where that one nurse is along with a few other nurses. At one point, the nurse put her hand on his body and commented on how hard his body was. This shouldn't be happening in any workplace. What ever else they engaged in talking about, I didn't know, only that they were laughing very very loudly. Flirting and horseplaying and any conversations between employees inside a workplace should remain not necessarily always professional (they can and should be able to talk in an informal and more personal manner as well), but the conversations and gestures should never reach the extent of what I've witnessed at the facility that day. Especially one was willing to let a call light be on hold so she could enjoy another employee's sex appeal. What is wrong with people? The male employee isn't stupid or clueless. He knew what he was doing. He shouldn't have kept entertaining the nurse(s) in that manner. One can desire attention from men or women in workplaces or anywhere, but does one have to go that far? I am very surprised and a bit disgusted. It makes me worry to have a love one or friends' love ones be admitted here. Maybe their corporate needs to have a private investigator be an undercover among employees to seek out bad fruits and weeds that are actually bad for business. read more

Our family has had a long-term experience on and off with this facility for the past several years due to a family members' health challenges. I have a great deal of experience with nursing facilities and I have always requested our family member be sent to La Jolla Nursing and Rehab. This facility is always clean, staff is knowledgeable and friendly, everybody asking "if we need anything". They have some real shining stars here that have helped make our current experience, our most challenging yet especially due to the current situation in the world (Covid-19), more peaceful. *Luz*, Helen, Ramone, Michael, Crystal, Olivia, Luke, Megan, Chrystelo, Worley, Clayton, the sister/brother duo ... there are so many wonderful support angels here ... I wish I could remember all your names, but you are all greatly appreciated! We thank you and are grateful for your giving hearts! Sit in their courtyard and take in the view when you need a moment, it's peaceful and beautiful! read more

I spent a five week stay after surgery. The staff is caring and helpful. I was so impressed I am going to volunteer or maybe even work for them when I am I 00% I love this group of people. read more

After a few days at Scripps Memorial Hospital, I was transferred to La Jolla Nursing and Rehab Center. It was not where I wanted to go, but Medicare has its rules. I had a 2 sided fractured pelvis, fractured sacrum, sprained foot and blood blister on my leg. The room in which I was put was hot and stuffy. A CNA told me that the a/c is turned off at night. After my son and I made a fuss, I was transferred to another room which did receive the a/c even at night. The first thing I did was to let the admin. know that I had kidney disease and was lactose intolerant. That didn't seem to matter as I was given foods completely unacceptable, so I ate nothing. The blood blister broke, no one paid any attention to it as the wound nurse was on vacation. When I met the physical and occupational therapy team my attitude changed and I would like to give them 5 stars. The young woman I met in the Admissions Office also gets 5 stars. But, sadly, the facility itself only gets 1 star or less if that were possible. Most of the CNAs were helpful, although some were useless. Asked what you needed, forgot by the time they left the room, and never returned. There were 2 RN's assigned to my section. My foot was wrapped in an ACE bandage because of the sprain. There was some cream that was supposed to be applied to my foot to ease the swelling. One RN asked me if the cream went "on top" of the bandage. Neither RN knew how to use an ACE bandage so I ended up doing the whole process myself. At one point a dietician came into the room to discuss my food. Told her that I was lactose intolerant and she asked me "what does that mean?". All in all, the food was awful...hot dishes were cold, nothing on the tray to drink, food was tasteless. Every morning I received the same thing, cold powdered eggs and 1 slice of rubbery toast, no jam or margarine for it. I sent the tray back, untouched and had no breakfast. My family brought me protein shakes to supplement my not eating. When the wound nurse finally returned from vacation he did dress my wound daily and assured me that it was not infected. However, when I returned home, saw my primary doctor and had a lab test done, sure enough, it was infected and I needed antibiotics. My stay at this facility was 3 long weeks and 2 days. It was only because of the PT and OT teams that I am doing well in my recovery. The food did nothing to give me good, healthy nutrition which is what is needed when one has fractured bones. Hopefully I will never have to go to another rehab center and for all purposes not choose La Jolla Nursing and Rehab Center. read more

This place is completely outdated and disgusting. Everything is from the 1970s and falling apart. My mother was placed here for long term care and completely neglected. Practically every time I came to see her the smell of stale urine was so strong we had to open the sliding glass door and step outside to be able to breathe. She was unable to feed herself and unless a family member was there to feed her they would just put the food in front of her and walk away. Then when she ate nothing they would just take the food away without even trying to feed her! Dr. LaFond could care less about his patients and had no idea who my mother was or her medical history or needs. If you love your family member, DO NOT admit them here! read more

My father was in this facility due to a leg amputation for rehab. The staff allowed my father to fall 4 times from carelessness on their behalf. The staff did not follow directions from my father's doctors, and gave him medication that the doctor discontinued. My father suffered injures to his other foot, and died due to an infection in his other foot that was supposed to treated from wound care team after his several falls in the facility. Please don't send your loved one to this place. My father should not have died due to this. I have reported this place, due to this. The nurses don't call you back, and doctor is not thorough. Now I'm spending the holidays without my father and I'm devastated. read more

Linda, RN, thank you for making me feel cared for and helping me find comfort while in great pain. I looked forward to you returning to work. You are a gem, a professional and responsible, capable, RN. Otherwise, I felt mis-treated, further injured, and just wanted out. I was given someone else's medication, one that made my vision go blurry and couldn't stay awake. I was given something for hypertension which I do not have. The bed was totally incorrect for someone with vertebral fractures. How this place was listed by Medicare as 5 star, I do not know. I had never been a patient at a nursing/rehab facility before and may well die first before going to one again. Staff, CNA's, Orderlies, when a patient has multiple vertebral fractures, you cannot race down the hall with them, nor expect them to even be able to reach for a blanket and twist the spine. Certainly should not be required to step up onto a 5 inch box to get into a pontoon-shape bed which causes the spine to twist and stretch exactly in the wrong way if the goal is healing vs injuring. I could tell many more complaints of my own and my neighbor's experience, but will stop, soon. Look into other places. Some place where eggs and toast aren't cold. Somewhere where you get the medication ordered on time and as directed. Somewhere where the night CNA's or helpers are sensitive and caring and not sitting in the hallway at night putting patients down for needing help. There has to be a better place than this one. Keep looking. read more