The location was excellent, and the people we dealt with were generally polite and responsive…read more Unfortunately, our overall experience with Brera Apartments was disappointing. The apartment clearly needed more maintenance and investment, and among several issues, the two biggest and most disruptive were the air conditioning and the bed.
The air conditioning would stay on for only about 20-30 minutes and then switch itself off. Restarting it was not simple: you had to go back to the control panel, press several buttons, and hold another one down. So you could go to bed comfortable, then wake up in the middle of the night sweating and have to get up and restart the system. The same thing happened repeatedly during the day.
The first time we reported it, we were simply thanked for letting them know. The next day, after we contacted them again, we were told someone would be sent. Nobody came. A couple of days later someone finally did come, but he clearly did not know how to solve the problem and nothing changed.
The mattress was, without exaggeration, the worst bed I have ever slept on. It had virtually no support, sank deeply, was noisy, and was impossible for me to sleep on comfortably. Management's practical solution was to offer a mattress pad/topper, which might change the surface feel but does nothing to fix a complete lack of support.
In the end, I had to improvise my own solution by taking the thin mattress from the sofa bed and placing it on top, together with the topper. Even then, I was only able to sleep on my side. For an apartment costing more than €300 per night, that should simply not happen.
Management did offer another apartment, but it was much smaller and had stairs leading to the bedroom, which was not suitable for us at all. We also asked whether a refund for the unused nights was possible given the conditions, but that request was denied.
That was especially disappointing because these were not minor inconveniences. We were dealing with an unusable mattress and an air-conditioning system that repeatedly shut itself off, yet we were still expected to absorb the full cost of the stay.
The apartment had real potential because of the location, but at this price level the basics need to work properly. The experience left us feeling that the property needed more maintenance and reinvestment than it was receiving, and that when significant problems arose, the response was not adequate to the seriousness of the situation.