Another Update!
The same day I posted this, I called LA Fitness Corporate. Everything I say in here I said on the phone. I was told the was a change in the operations mgr and that the district mgr was on vacation. So I was a told a week. I never received a call back, 3 weeks went by.
I went in to the LA Fitness on a Saturday 7/29/2017 @ 9:00 am to cancel my membership. First let me say the guy at the front desk didn't even seem the slightest bit concerned why. Like no want to even save the client base. He said " oh you have come between 9-5 mon-fri because only the operations mgr can do that."
I say ... " well I work 9-5 and I not about to take off from work to cancel a gym membership. I joined at any time, why can't cancel"
He responds" Well you can go to any LA Fitness and speak to an operations mgr to cancel"
Me " Ok can I have the phone numbers"
Him " Oh, you have to go on line, I don't have anything with the numbers"
So I leave because I didn't. I go to my car, look up the number to the surrounding LA fitness' and call. And guess what. All of the operations managers, work 9-5 mon-fri . This is a effing joke.
I call back to corporate on Monday. Speak with someone, and she says on yes I see where you call, she reads over my complaint. Its so far from I said, it ridiculous. I had to reiterate with other lady, and went over how no one ever called and the whole operations manager thing. And my schedule, solved the problem pretty easy . Emailed me a link to mail in to be cancelled .
And can you guess what happened after that............. I got a phone call, from the Arbutus LA Fitness.
To late... Ive joined another GYM, in the area where they keep in clean.
UPDATE!!
Over the time I've been member of this gym. Cleanliness has been an issue. I have complained and I know that I am not the only one. I have complained to several different people. They have had several management switch outs since I've been here.... Well at least that what it appears to be the case.
I know that some of cleanliness issues are from sloppy inconsiderate ass members. Put it back where you got it from... It truly isn't that difficult.
But a lot of is the just that the staff do not.. Do there part at all. There have been several cleaning "crews/people" over time also. But it doesn't seem to pass trash bags, paper towels refills, sanitizer refill, and mopping. Not sure if I've ever seen or have seen evidence of either or group fitness rooms mopped or swept (daily) maybe it was done 1 a week. And this is going by how many days pieces of crap (hair ties, tissues, dust balls, hair balls, headbands) stay on the floor for, especially since I'm in there at the very least 3 days a week.
I am unsure if the complaints actually get communicated to the upper management. So today I called corporate and really complained. I was told that someone would be calling me back.
Let's see what happens. read more