While it was disappointing that none of the mole negro options were available, the dishes we did…read moreorder were excellent--both the presentation and portion sizes were spot on.
Unfortunately, the experience was significantly undermined by terrible service from our waiter. He was neither friendly nor welcoming, and at times made us feel like we were an inconvenience. When present, he rushed us; when we asked for more time, he disappeared for far too long. He never checked in about our meals or asked whether we needed anything else.
When he finally returned after we had finished our entrees to take our dessert orders, I requested the famous hot chocolate. His response was condescending, and then he told us it wasn't available. Oddly, about 10 minutes later, we saw the hot chocolate cart pass by for another table behind us. I asked another server if hot chocolate was still being served--she confirmed it was, and even offered to bring some to our table. We declined and requested the check instead. This made it crystal clear our waiter had lied and intentionally withheld it from us for reasons I still don't understand, as we were polite throughout.
When he brought the check and credit card terminal, I told him I would not be leaving a tip--only the second time I've ever done that in all my years of dining internationally. He reacted with visible anger and left abruptly without providing a paper receipt.
This was supposed to be a special birthday dinner, but the level of service fell far below expectations for a restaurant of this caliber. I would not return based on this experience.