We came here after the World Cup final match expecting to have a nice dinner. The first couple of dishes, including the nachos, were actually pretty good. Everything changed when our fajitas arrived.
We ordered the Mixed Fajitas with beef steak, shrimp, and chicken. After we'd been eating for a while, my husband suddenly said the steak smelled and tasted spoiled. I realized I had noticed an odd smell when I ate a piece earlier, but I thought maybe it was just me. Then one of our friends said she thought it tasted bad too and had actually spit it out into a napkin.
We immediately called the server over. He took the entire cast-iron fajita skillet back to the kitchen and said he would check with the chef. After a long wait, he came back and told us that both the chef and the prep cook insisted there was nothing wrong with the steak because it had been cut just yesterday. They claimed the "smell" was coming from the sauce.
We asked them to bring us the sauce separately. We all tasted it, and the sauce had absolutely no bad smell at all. It clearly wasn't the source of the problem. Even then, they refused to acknowledge that anything was wrong with the steak, but they could remake the meat if we want.
We then asked to speak with the manager. A young manager came over, we asked if any of them has tasted the beef steak left in the fajitas skillet, she said she believed us tasted and smelled it but she simply repeated the same explanation. She said they were a family-owned business that cared deeply about their reputation, so the meat had to be fresh. Her solution remained unchanged, she can bring us a remake of the meat.
By that point, we had already finished most of the meal. What good would another plate do? We weren't asking for more food--we wanted them to acknowledge the issue and handle it appropriately.
The ending was honestly unbelievable. They took just $6 off the entire bill, saying they had removed the cost of the steak from the fajitas. I've never experienced a resolution like that at any restaurant.
The only conclusion I can come to is that this is a tourist area in Fort Lauderdale. They saw that we were visitors, figured we'd be leaving town soon, and simply didn't care about making things right because we'd probably never be back anyway.
I haven't left reviews at Yelp for many years, but I'd like to share this experience. Hopefully it helps others decide whether they want to take the risk of dining here. read more