New patient here due to an insurance change. It took 6 phone calls just to get an appointment 4 months from now. I am now trying to convince them that I'm due for other routine screenings. I'm also trying to make an appointment for a family member & they are asking us to come in in person with paperwork just to get them an appointment. If this is how they care for their patients, I am sorry for the vulnerable population in this area who cannot advocate for themselves. I hope my insurance situation changes next year. read more

I've yet to meet a single professional at that establishment. I was lied to about what ingredients were in the polishing paste and they didn't even care. Not only that but the scheduled an appointment during the dentists lunch break. -.- read more

In addition to my previous review, I'd like to now share my experience talking to the Registration Department in-person. In my previous review, I talked about how the Registration Department transferred me to the front desk without listening to me. Long story short, I wanted to set up an appointment, but was told by the front desk I needed to first speak with the Registration Department. When I was transferred, the Registration Department immediately cut me off and transferred me back to the front desk. Since the Registration Department made clear with that phone call that they had no intention of helping me over the phone, I decided to go in-person. The lady looked at my profile and claimed that I was previously registered at La Clinica Pittsburg, which I know isn't true, because I've had a physical done in Concord. I asked her that if she could look up all of my info with just my name, number, and address, why would she lie about my registration history. Furthermore, I raised the point that since I lived closer to Concord, why would I go to Pittsburg. She just made some mocking faces at me before asking me info. One of the pieces of info that she asked was my ethnicity. I didn't know there would be a list, like Korean, Chinese, Japanese, etc., After she finished getting my info, she gave me the papers to look over and correct when I noticed that she marked me down as Chinese, and I'm not Chinese. When I told her that I was Korean, she ignored me. Finally, I said it two or three more times before she snapped, "ALRIGHT, I'LL F---ING FIX IT FOR YOU, THEN! S---!" I then spoke to the place's management, I filed a complaint with the Registration Department. I told them everything that had happened while I was there. The person basically shrugged me off and said, "Oh yeah, we get a lot of complaints about her." That's really telling to me, because if management is aware of how their staff treats patients, then they don't care at all because clearly, the staff has never been disciplined or reprimanded. This place reeks of apathy and horrible care. DO NOT COME HERE!! read more

danger any elderly child or adult please take caution if you have to go there i suggest you go anywhere else. i had the absolute worst experience traumatizing this place is unprofessional scam the asian lady who calls herself a dentist should be fired and have what ever license she has be revoked immediately. i went there for an exam and cleaning mostly for a referral for an oral surgeon. im already in the worst pain as is needing my molars removed and a root canal no medication for pain anyone who knows about tooth pain can understand how painful that is! as she is examining my mouth she immediately says on no all your teeth no good i need to take all the back ones out ( i have 2 small cavities and need a root canal (because western dental in concord had already scammed me previously and extracted a tooth that had a small cavity i went in for a filling and they ended up breaking my tooth intentionally which caused me to need a root canal and crown) which is what i went in for here to fix. then she took her tool placed it in my gums on top of my front teeth and asks me " do you feel that ? that cold? do that hurt? then she removes it from my gums and quickly aggressively hits it hard on my front tooth where she seen it was chipped at the bottom to attempt to break my front tooth for her to get an extraction or crown whatever she was intendeding to do was not for my well being but to line her pockets. i strongly recommend you do not go there or take any loved ones there and if you do pay very close attention to her demeanor and actions. it inhumane and should be illegal how she so comfortably conducts herself and displays such misconduct as a medical professional she shouldn't be allowed to own a pet let alone work on the public i am beyond disgusted disappointed and livid with what transpired in my visit! you have been warned !!! read more

This facility is amazing. Providing critical care to individuals with the most needs. So professional, kind and talented.

0 stars. Have been trying to register for my first appointment with a primary doctor for weeks. I have called every day for the last 2 weeks and when transferred to registration it will say 1 caller ahead and will ring for an hour. After so long it switches from a ringing tone to a dial tone like it might connect but it never does. I have explained this issue to the receptionist in concord and Pittsburg location and they say there is nothing they can do. It's so unfortunate there one of the only offices that accept my insurance and it is impossible to register as a a patient. :( not a good experience. Caused me lots of waiting on the phone and stress to be unsuccessful in having registration answer the phone. Highly disappointed! Not to mention the receptionists are very grumpy, not friendly and rush me off the phone when I try to explain what's going on. read more

The front desk people are Rude! They were Not very helpful and I felt ignored. I ended up leaving with no help.

I was there for the dentistry department, and the staff were so welcoming and attentive. I came in for the worse tooth pain possible, and they were so professional with each patient to make sure they were tended to in a timely manner. I appreciate the work they do there. Thank you again. read more

I'm so thankful to be a patient at La Clínica. I've had positive experiences with the doctors here especially Dr. Giselle Suazo. She is a compassionate and kind doctor. I've had bad experiences with doctors not listening to my concerns and Dr. Suazo is the complete opposite. She takes her time to listen to my needs and always has a solution. Please give this clinic a chance as they've been working super hard during this pandemic to make sure their patients are tested and vaccinated for COVID-19. read more

The staff at this clinic have zero respect for people's time. I made an appointment over 3 months ago to be seen, was told I need a phone appointment first. Waited 2 months for the phone appointment only to be told I need to come into the clinic. Had to wait another month and a half to be seen. Waited 45 minutes in the waiting room to be seen. After being seen by nurse I was told to wait for another nurse. 30 minutes go by and nothing. I just ask for my paperwork and leave. Look, I understand there are other clients but waiting a total of 5 months then nearly 2 hours for nothing. Nothing was resolved and when I told them I had to go I was told I could make another appointment to finish this appointment. What in the actual f!ck! Not to mention I live 45 mins away from the clinic. read more

Three months. I have parasites and the people at La Clinica have toyed with my health. i was first referred to a Dermatologist who knew nothing. Zero common sense. Next? An ENT who was old as dirt who couldn't seen the gaping hole in my ear from a foot away with a magnifier on. This month? Three months later i get my referral to an infectious specialist UCSF who doesn't answer their phones for new patients and who make you wait to review the referral to see if you are worthy of them. This is f****** B*******. I'm out of patience and both my ears are literally dripping blood from being bitten. I can't go to an ER because well it's an ER and they only hire people with no common sense. If this doesn't get resolved asap i am going to the media where they will be happy to see all the negatives and all the BS that goes on here. Two days. I am in pain and haven't slept at all. Can't believe people get treated this way. I have been patient. Three months. Look at the photos below. I went to my last appt with a hole in my ear and blood dripping down my ear, they accused me of scratching my ear. Yeah. One pic is a big worm under my skin on my back. Pretty normal huh? Nothing left to do but start contacting people who can put an end to this. FRIEnD WORKS FOR CHANNEL 5 KPIX. Enough is enough. read more

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They're increasing my medical bill every month even though I don't have a job right now,that's why I stopped going there,never ever again will go and seek medical treatment there. I also got a teeth cleaning getting a really bad and painful gum infection,now my teeth feel worst than they were before. read more

The worst customer service/ front desk service in entire bay area. They doctors are excellent. U always have to make sure ur things are done correctly by calling them reminding them about ur case otherwise they will just forget about ur case problem, very unpro people on front desk. 0% reliability , 0% respinsibilty on their front desk/ follow up people. read more

This hole of a fake business had me cancel my regular insurance to get coverage through the state to set up 3 appointments in which if I missed any I would loss my chance to get dental. Spoke with them and went to office every time to get a referral to a private dentist that does not accept medical coverage. Robbery and the dentist I was scheduled for did not do anything but walk in say yeah you need this and send me out. No cleaning teeth were not ex rayed the filling was not replaced I had spent a month tryin to have done here. Flop this place is collecting government money and not doing anything. read more

If i could rate 0 stars i would. My son broke our in a rash and i took him there to be seen and they seemed to just want to get through pur appointment as quickly as possible. They assured me that the rash was caused by detergent and to cone back in a week. After his symptoms got worse the next day i ended up taking him to John Muir Urgent Care where the doctor told us this is not from detergent and tested my son for strep throat. Which he came back positive. This is uncommon for children under the age of 3. My son is 20 months, the care and concern at la clinica is far from exceptional its more unbearable. They lack being able to so any care in their patients more there for the money in their pockets. Always get a second opion when seen there. Please be aware of who is seeing your kids. I will never be going there again. read more

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This review probably doesn't even matter. Most likely if you're going here it's because you can afford to go anywhere else anyway. They called me yesterday to confirm an appointment today. I drove an hour and a half to get here. Just to find out they rescheduled me for tomorrow. I asked them since I drove an hour and a half to spare me two minutes just to make sure my babies head was in the right position because I'm about to go into labor I could feel it. That apparently was too much work. Hell It would take more effort for me to walk to the room then it would for them to just check the babies position. They don't care. I guess that's what government doctors are all about anyway. I didn't expect much anyway read more

Shoutout to Jay, Jaqueline & Dr. Akera for taking care of me whether it be medical issues, insurance changes or just support for my well being in general. These folks have been going above and beyond for me during this pandemic. read more

Sadly, I must let everyone know that Dr. Rezapour retired at the beginning of July. This came as quite a surprise to me. They do offer additional care with other physicians but there was something about this particular doctor I clicked with. I could see the concern in his face after he met me the first time. I also know that he would think about my case when he was at home. I would receive phone calls the next morning from his nurses with new instructions. He showed me genuine care that I had not I felt from anyone else and I appreciate him for that. read more

OMG! what can I say other than I'm extremely satisfied. If I could I would give this place a million stars. everything is working out so far, I'm so thankful That the Facility reached out to me after a minor inconvenience. I'm only a week in to my treatment but even now I started to feel WAY WAY better. No more pain or discomfort things are looking brighter. I had multiple appointments with 2 different doctors. They were extremely amazing and well spoken about what services they could provide to help me with my problem. A lot of them were a hit and miss but they kept on trying. Both Doctors were in constant communication to find a solution to my problem. The Extreme discomfort was way to much for me that I had to go for the most invasive procedure which was extraction. Both doctors were trying to do their best to find a solution that would keep me away from full extraction. For me most seemed a bit experimental and had the potential of not working at all. Some had to be payed out of pocket, As of now I'm walking around with missing teeth reliving my childhood days hahah. It's all part of the treatment I chose. I have to be fully healed to get my partial so it fits nice and comfortable. read more

La Clinica isn't a good dental facility, they are very unprofessional organization, they lied about my dental, they said I had 6 cavities, I went back to my old dentist, he said I absolutely had No cavities! I was in shock, how could they lie to people and Take advantage of low income people, It's wrong, I'm going to report them to the board of dentistry. read more

i should have read these reviews before making an appt. because it's close, and i'm in a lot of pain, and the COVID stuff, i called to make an urgent appt. i have at least 3 phone consults in one day, and make an appt only to have someone call back to make an appt..that was already made. Then..i take off 1/2 day from work, check in and hand over my insurance card to be asked if it's Medi-Cal. (lemme say i have Nothing against Medi-Cal, and know even less about how it would appear on a medical card, but wouldn't one be able to read the insurance card and determine if it was...ineptitude all over the place, is where i'm going) to meet a lovely MD, who prescribed meds for pain, yet...nobody sent in my script. i'm on day 3 with this clinic, week 3 with my pain, and had i gone to a real medical facility i would have likely been Not in pain. so guess what i get to do? do what i've always (and should have done, off top) done and go to the hospital. in pain. still. never have i ever. when i say Wow, i actually mean just effin wow. read more

i wanted to give a 0 star, but could not. the worst service i have ever encountered, even in a third world country could have bee better!! i waited 1 month for an appointment, they call me to confirm, tried to call them many times times to confirm and could get in touch with them. when i got them they said they cancel my appointment. i need the peoples and the city officials be aware. read more

We waited for our blood work results for two weeks. We called every day to check the results. They told us someone would've called us within 24 hours to tell us what the results were every time we contacted them. After two weeks of calling back and forth, they told us they messed up and we had to do the blood works again. read more

Excellent facility, staff and care. I'm always impressed how nice everyone is and cleanliness of the place. I highly recommend the medical clinic. read more

Never even made it into their office. This is one of the craziest medical offices I have dealt with It seemed as though they have enough patients and don't want to take on anymore. They make it almost impossible to make an appointment. I tried to reschedule an appt. and was told the doctors haven't opened up their schedule yet to call back everyday to check. I was told you have to schedule an appointment just to talk to an advice nurse and that must be done between 9-2 for a later call. Receptionists who answer the in bound calls are so cold which I find to be a reflection of the entire office. I have an AWFUL impression of this place. read more

I have asthma and I got Covid and tried to call my primary doctor but la clinics is closed. I called the line where an operator is always available but they ended up hanging up the call. I am so frustrated because my primary doctor has my history. Then I also went to ER room . It's so busy I stayed outside for more 2 hours and I can't go in where I can go now to describe a medication. read more

The staff there need to get fired! Horrible, incompetence and neglect! They schedule an appointment for me in their location in Oakland and gave me an address on International Bulevard. When I arrived guess what, my appointment was not at the address they gave me! When I finally figured out where my appointment was, I was 20 minutes late and missed the doctor. How incompetent La Clinica Monument ! I had to take a day off work to drive from Concord to Oakland for an appointment you scheduled for me ending empty handed. What was I supposed to say to my boss at work? that happen to me too! EVER TIME I WENT THERE NOBODY WAS THERE @ DENTAL DEPT THAT THE TRUE STATEMENTS TOO! DISRESPECTFULLY HAVE WAITING TO SEE THEM FOR OVER 3 MONTH TOO! STILL HAVE NOT GOT A GOOD APPT. YET! 12/31/19 read more

Fuck this place , fuck this place , all frauds , Every appointment after three month , very unprofessional, , very bad customer services read more

Terrible service in the front, they legit are talking negative about patience right in front of them, and unnecessary billing for things that have not even been done, I'm supposed to be to redo a filling they did and now they claim that I have to wait like another month or so, but I waited two months already, horrible service upstairs dental office....no respect or morals for patients what about the oath you guys take, horrible don't deserve any stars read more

Beware of any positive feedback's here. 1.Always go with witness,family members etc, 2.Communicate with emails,letters and keep all your records. 3.Always get second opinions outside. If you have DENTICAL or Government insurance they love to create unnecessary jobs to bill your insurance.Went in there for routine basic deep cleaning,she immediately referred me to periodontist his job is to tear apart something in this case was my gums he also said while we are doing this you might as well take all your wisdom tooth out! went got second opinion and they said none of these things are necessary and did a simple cleaning as usual.I did complain with medical office. read more

I would not recommend this office. If you have gone there ALWAYS get a second opinion outside of this office!!! They do not care for the patients at all. It seems there philosophy is to just get you in and out as soon as possible. They misdiagnosed my great grandson when he was taken in for a sever rash. They advised it may have been from laundry detergent or soap that was being used and did not recommend any treatment for the rash. The did not even look at his mouth or throat!! Ended up taking him to the urgent care and they found he had a strep infection that went through his whole body. Thank GOD there are competent pediatricians at the urgent care!!!! PLEASE BE WARY OF THE LA CLINICA OFFICE ON SIERRA IN CONCORD AND THEIR DOCTORS. I don't know where they are trained but they need to go back to school!! read more

My experience at the Clinica on Monument has just been wonderful. I have been greeted with a smile from Angelica the receptionist from the dental department. She went out of her way to make me feel comfortable safe. She by far has made my visit more pleasant. I would definitely recommend La Clinica to family and friends. Keep up the good work Angelica it sure makes a difference to have positive people like you. read more

The Chinese interpreter was yelling at my 65 year old mother. When I interjected and pointed it out, she yelled at us again and hung up on us in the middle of making an appointment. Zero respect for elderly patients. Extremely unprofessional to hang up on a patient in need. read more

The staff there need to get fired! Horrible, incompetence and neglect! They schedule an appointment for me in their location in Oakland and gave me an address on International Bulevard. When I arrived guess what, my appointment was not at the address they gave me! When I finally figured out where my appointment was, I was 20 minutes late and missed the doctor. How incompetent La Clinica Monument ! I had to take a day off work to drive from Concord to Oakland for an appointment you scheduled for me ending empty handed. What was I supposed to say to my boss at work? read more

If you can find another clinic / hospital do yourself a favor and do that! I unfortunately is unemployed so I have medi-cal so either la Clinica or Kaiser, I posted for ka Clinica because it's closer to my house, let me tell you all it's one of the biggest decision I've ever made in my whole medical life. la Clinica is a joke, they will tell you that theh will give you a call after receiving my test results from quest laboratory, but after 3 phone calls, within a span of 8 days, 3 promises that my doctor will call me here I am writing this review as I just called them the 4th time, and guess what ? Still no call back from my doctor to read me my results, I called to ask if they can do email if they are that busy but NO was the answer, I am at their mercy, waiting for a phone call, for a blood test that I did for employment reason. and here I am 2 wks passed cannot go to work cuz ka Clinica is holding my result back even after I explained the urgency of this test ... still nothing. People they don't care about YOU, they don't care about your health and especially they are not going to care if the job you just got hired for slipped away cuz they cannot give you your health result requirements. go to Kaiser! read more

Literally worst service All around, they are extremely rude and have no understanding. Veronica in dental had a horrible tone and was aggressive with her words. Very unprofessional And insisted that We were the ones that misunderstood, and were wrong. She spoke over me countless times and told me that my mom and I should get on the same page. She has no right to talk to us like that because we are there primarily for the care of the child if she's not there to help then maybe this isn't the job for her. The dentist and dental assistance are amazing back there it's just the front that needs to organize themselves because this happens every time and I've been going to la Clinica for over two years. read more

I initially was going to give this clinic a 2 star rating due to some customer service issues and other dissatisfactory things. However, Sara L. Johnson M.D. changed all of that! She is AMAZING! Most definitely will be returning if I have any other issues with my health that I need addressed. She's very detailed, thorough, genuine, understanding, compassionate and super cool! read more

Dr.Mcgregor is a perfectionist the best dentist I trust her and her work is absolutely amazing she does my family dental work and will highly recommend anybody to her if they get dental treatment done here.. also lynn the hygienist very nice and best as what she does 5 to the dental department. I absolutely love my dental team.. read more

Dr Rezanpour is very friendly and seems to have impeccable attention to his appearance, however getting valid treatment is beyond the capacity of his expertise. I was given a runaround for two years with testing via Quest Diagnostics who according to the doctor "lost" my tests 3 times, after logging onto Quest today I was able to see that my tests were in fact there and indicated problems w my blood that he only casually mentioned. Turns out I have a parasite which I recently discovered on my own, explaining the symptoms Ive been telling him about for so long now. I recently asked for a parasite test and submitted stool to Quest a third time, he claims the lab messed up yet again, telling me today to go get a fourth test. After over 2 years of runaround I now have a dangerous parasitic infestation and have to either use dog dewormer from the hardware store or go to the hospital during a pandemic, because this process w La Clinica has proven disasterous. I told him 2 years ago I had skin problems, sore kidney, wonky digestion, and recently told him I have receding gums and brain tingling, and lower groin pain, all of which are signs of systemic infestation of intestinal worms which is horrific. We should have caught this long ago. Now I have a life threatening infestation. Furious and scared. read more

They put a temporary filling for me and the dr asked me to get an appointment for next week, the front desk gave me an appointment for 3 months later, 2 days before my appointment they called and said I need to reschedule, so they rescheduled me for 2 months later, I waited 2 months and I can't believe they just called me and canceled my appointment for tomorrow. Won't be back there again. read more