Wow, still in shock! WORST SERVICE EVER!!! I'll spare you the detail of minor service glitches throughout the meal. At the end of the meal, after I'd asked for a togo box, I'd forgotten I also wanted a togo cup. When I asked for that, my server threw up his hands and rolled his eyes and then went to get the cup. "Did I really see that", I asked my lunch companion! She assured me I did. So, when the waiter returned, I asked "was there a problem in my asking if I could have a togo cup". He replied, "well, I'd already been to the kitchen and then had to go back again." To myself, I asked, "Did I really hear THAT?". For sure - I did.
When checking out, I asked to speak to the manager. The man said he was the manager. Just as I was beginning to explain what occurred, he was already saying "I'll check with the waiter"... I let him know he'd not even heard me out; that I had not finished explaining what had occurred. He continued to say "I'll check with the waiter". Finally, I asked who was the owner - that I would like to contact the owner. He then told me he was the owner. I explained to him that he did not seem to care about his level of service or his customers and he continued to tell me there were multiple owners and that his store had the highest level of customers. I ended by saying that may not continue if customers continue to be treated the way we were and that we would not be back. And that I was in shock that a customer would be treated as we were - by him in addition to our waiter.
I can deal with mistakes and a bad day anywhere - we all run into that and have those days ourselves. They can usually be smoothed over with some concern and an expressed intent to resolve or prevent the behavior going forward. But in this case, the manager at Carretta's clearly feels he has so much business it does not matter how customers are treated based upon his actions when poor customer service was brought to his attention. The way in which we were treated by the manager should be insulting to all the other great servers who do fabulous work! Customer feedback must be meaningless in this store and under this leadership. read more