This is no longer a Big 5- it is now an L.A. Care Community Resource Center
I recently visited the L.A. Care Community Resource Center in Pomona for CPR classes, and unfortunately, my experience was very disappointing. Although the class was full, they were still accepting walk-ins.
When I arrived, two workers at the front desk were focused on their computers. I tried to get their attention but was completely ignored, so I stood back patiently, waiting to be acknowledged. Then someone who arrived after me walked right up and was helped immediately.
Eventually, I was called up and explained what had happened. The staff member brushed it off like it didn't matter and gave me the impression that I'd still be able to join the class--so I didn't press the issue.
But when they started allowing walk-ins around 12:15, that same woman who cut in front of me was the last person admitted. She was noticeably younger than me and appeared to be the same race as the staff members who ignored me. That only made the situation feel more unfair and left me wondering whether I was overlooked because of my age and race.
I told the staff how unfair that was, especially since I had clearly arrived before her. Again, I was dismissed. I don't expect special treatment--but I do expect fairness and respect, and I received neither.
To make things worse, the parking situation was terrible--very limited spaces.
Overall, this experience left me feeling frustrated, disrespected, and disappointed in L.A. Care's customer service. I sincerely hope they take these concerns seriously and work toward providing more equitable and respectful service for everyone. read more