I'm currently moving to Batavia, IL and need to switch over my auto policies, along with purchasing…read morea Home Owners policy. Let me just say, I am very sad that I have to leave because of how wonderful they have treated me for so many years. Yes, Yancee Hardy is a great Agent, but his Administrator Loni is exceptional and I think the administrator can be the deal breaker for many agencies. She is exceptionally kind and customer focus to the point where she helped me find my new agent in Batavia, IL. She called several agents in the surrounding area to get a feel for what type of service was out here. After talking to several agents, we found one that suited our wants and needs. But with her help and guidance it made the process much easier and smoother. If you're looking for a new agent, I would at least recommend that you call the office and speak with Loni and get a feel for their genuine interest for their customers and their expertise in industry. Hope this helps.

Approximately 5 months ago we had Yancee and Loni Hardy give us a quote on our household…read moreinsurance, they were able to save us a substantial amount of money each month and we have had a terrific experience. We were with Farmers for over 20 years and never had a desire to change carriers. After meeting with Yancee and the service his office provided as well as the savings, we made the switch over to State Farm! We have been more than pleased with the customer service!! If we have had any questions, they have been answered immediately with a satisfying result!!!! Thank you Yancee and Loni for being so diligent in doing whats best for your customers!!!

I've just changed my auto insurance from Progressive to State Farm. When I called the Ray Liu…read moreState Farm agency, I felt like the people working there were more interested in getting me the best insurance for my needs than they were for the money in my wallet. Dealing with the agent and the employees was a pleasant experience. They made me feel relaxed during the process, even offering snacks and drinks--although not the alcoholic kind that I often need when dealing with other insurance agencies! Other insurance agencies use operators in other countries, and I'm never sure if the information I receive is accurate. This is not to disparage people just trying to do their job, but it is refreshing to talk to someone local who understands my needs. Long story short, the Ray Liu State Farm agency steered me to better coverage than I would have received from Progressive, and saved me over $100!

Lionel and his staff are excellent at listening to your needs and finding the health insurance plan…read morethat works best for you. I have been using their services for several years and am very impressed with their level of caring. As my needs have changed they have adjusted their recommendations for me. If you are looking for help with health insurance, this is the place to go!

this has quickly become the worst possible bank to bank with between them constantly charging me…read morewith random fees and always locking my card for fraud to where i can't use it , cannot get cash from the atm, and can't do anything i'm beyond irate with this bank at best they're scammers and at worst they're așșholes . I tried using my card to buy some lunch and low and behold my card kicked for fraud i try calling to get it unlock and wow shocking they can't do anything until i call a specific number between 1pm and 5pm on monday ... 3 days from now !! this is the worst possibke bank ever and i would suggest any and everyone bank elsewhere

Super unimpressed with the loan process here. Your "pathway" is based on your credit and for auto…read moreloans they wanted me to put down almost 15k on a vehicle with positive equity in it already and a 9+% interest rate. I've heard they had good rates and worked with people and the loan officer I worked with was super helpful. Apparently this is just another help the wealthy credit union. Take your biz elsewhere.

I went in with a problem that I had been trying to figure out for what feels like forever. After…read moregetting the information I needed from the bank, I still wasn't able to resolve the issue. Matthew sat with me and helped me figure everything out and made sure I had what I needed before I left. He truly went above and beyond and deserves that recognition. I'm very happy with my experience.

Had a pretty horrible experience. Melissa was unprofessional and rude. A loan application for a…read morevehicle took nearly 3 hours and was not even completed (More info on the seller end was needed). Regardless of the loan being ready for submittal they went ahead and pulled a hard inquiry on my wife and myself's credit without our verbal consent or written consent from what I can remember reading. After a few week's waiting for the title they were extremely slow to respond to any out reach and ended up denying the loan anyways because of a hiccup in the title. Ended up going through a different credit union and it took them all of a few days to have the whole process sorted would not ever go back to uccu.

Jackie and Jonny were great attentive and friendly! Good customer service everything was explained…read moreso well and clear.

My husband worked here and was treated so poorly. The district manager was racist and made so many…read morecomments about other people's ethnicity or color. The managers were able to do anything they wanted as long as the sucked up to the higher ups. My husband was fired due to not being able to come into work cause our babysitter got sick and cancelled last minute. Worst place to work!!!

It's pretty rare that I have to go inside a bank anymore-most banking can be done online today…read more However, there are occasions that call for an in-person visit. This location is easy to find, right off the road and has both a lobby and drive through. The building is a bit older, but it serves it's purpose. I'd rather have exceptional service and really good online tools than a fancy building. The service here is great. The staff were quick to greet me, understood my questions and got me answers in a jiffy. I appreciated that they took the time to review my account and make sure everything was in order-even beyond my initial request that brought me in. I'll continue to do most of my banking online, since it is much more convenient (and their mobile app is fantastic), but if I do need to stop by for anything, I won't hesitate to come back here.

This branch went above and beyond. Irina, Amanda and María did an outstanding job helping me manage…read morebusiness loan paperwork for a business loan initiated on another Wells Fargo branch in another state! It was one of the best business banking experiences I've had in a branch. Congratulations for the business friendly mentality.

Brian Jones was my representative he was so patient with me. He helped me compare my old policy to…read morethe new won. He explained things I didn't understan. If you're looking to change he's your guy. Thank you Brian Alicia Torrello