Great hotel and Val Thorens best terrace to relax with a spectacular mountain view. Lovely staff…read moreand excellent food/drinks in their various restaurants.

this is a five star hotel. although some times you are not sure, because some of the prints are…read morewith 4, some are with 5 stars. i guess the hotel is not sure itself. the prices are five star. tje rooms and location is really good, the view from the deluxe rooms nice. the breakfast offers everything you need despite some complaints of other customers. julien, our personal help did a really good job. generally, the staff is very young and accordingly inexperienced, which is not ok for a five star hotel. they try, but often dont succeed. the reception staff didnt get our name right fir three days. they react to questions as uf it was a threat to them and they would struggle to find the answer anyway. however, they solve the issues, but are just inexperienced. the waiters try, but make many small mistakes that you wont notice unless you have give star expectations: example; dinner served to quickly, before wine is opened and aperitif is consumed, clear your plates too early, dont read your wishes, dont have bill prepared, ask even though you are still studying the menu. wellness area is nice but misses the details like quite rooms, atmosphere. all in all a good hotel that tries but doesnt quite succeed and still asks the price. three stars.

From the owner: Amateur d'un certain art de vivre, sensible aux belles choses, vous serez sous le charme…read mored'Altapura, hôtel 5 étoiles. Des volumes généreux et élégants rappelant le panache des grands palaces, une atmosphère nordique chic, un travail autour de la noblesse du bois et de la pierre, Altapura affiche son style design, jouant des contrastes entre ambiance feutrée et atmosphère festive et cosmopolite. De la douce sérénité de votre chambre ou du spa aux échanges chaleureux dans les restaurants, les salons ou sur la terrasse plein sud, vous vivez pleinement chaque instant.

Overpriced+needs a major cleanup & overhaul.Decoration weird:Stuffed animals, weird baby cribs…read morefilled with dried flowers, Christmas decoration in April!There is even a Santa at the entrance.Food simply not good and restaurant service terrible.Room filled with spider webs & sheets & towels look like they are 20 years old (colors are faded out).Shower curtain filled with mold,room heater broken,carpet stained,light bulbs burnt & wires hanging all over.Furniture ugly & rooms tiny.No laundry bag