this is a five star hotel. although some times you are not sure, because some of the prints are with 4, some are with 5 stars. i guess the hotel is not sure itself. the prices are five star. tje rooms and location is really good, the view from
the deluxe rooms nice. the breakfast offers everything you need despite some complaints of other customers.
julien, our personal help did a really good job. generally, the staff is very young and accordingly inexperienced, which is not ok for a five star hotel. they try, but often dont succeed. the reception staff didnt get our name right fir three days. they react to questions as uf it was a threat to them and they would struggle to find the answer anyway. however, they solve the issues, but are just inexperienced. the waiters try, but make many small mistakes that you wont notice unless you have give star expectations: example; dinner served to quickly, before wine is opened and aperitif is consumed, clear your plates too early, dont read your wishes, dont have bill prepared, ask even though you are still studying the menu.
wellness area is nice but misses the details like quite rooms, atmosphere.
all in all a good hotel that tries but doesnt quite succeed and still asks the price. three stars. read more
