I'm a spray tan girl all day & love the Versa Pro spray tan machines!
1st visit: So I visited this location while I was in the area to get a last minute glow during a Monday Special before Christmas. I prefer the "clear" option as it is more gradual and doesn't get on clothes. I was greeted with a smile and asked to do double legs. The employee appeared to be newer, called the manager/owner to make sure she was charging correctly for the Monday special as I wanted level 4, clear, and double legs upcharged. The manger did not answer the employees call, however she arrived moments after (whipped the car in front of the building -coming back from the bank). The newer employee,older blonde, was incredibly professional, & proceeded to ask the manager for guidance. The manger simply responded " no it should be $$" To be honest the manager looked like she could have cared less, and was incredibly selfish and rude. The manager (skinny tan brunette )appeared to be to much in a hurry to stop for one minute to help assist in finishing my transaction. In fact she even went as far as to asked the newer employee "watch this money, the bank didn't give me the bills I asked for" Then proceeded to basically blow off her employee right in from of me.. didn't greet me, didn't provide further assistance, didn't try to help one bit! Prior to going to this location I did see other reviews with this same concern however, I played the odd. Idk if it's the same manager but as someone who has been both a trainer and a trainee in various jobs. This was completely unexceptionable conduct from anyone in a management position. We've all asked for help before, regardless if the employee was new or not. I feel for the blonde employee asking for help. It was incredibly uncomfortable to watch the manager practically reject her right in front of a customer.
I proceed to pay. The newer employee asked if I wanted a receipt. I responded "yes please". Again this newer employee (blonde) remained incredibly calm despite her current situation of just being blown off by the manager. Of course the receipt machine wasn't working (I believe out of ink/paper) and she asked if it would be okay to get it on the way out. I thought "things happen, no problem"!
After I had already been at the front desk for about 10 minutes I finally headed back to tan. As a reminder I had asked to do the double legs & clear multiple times, however after the machine did the full body sunless treatment it stated "session complete". I had to get redressed, go to the front and describe the situation. The newer employee was very nice & professional. And completed my request to the best of her ability. (Redid the spray tan on my legs) I later learned during the second pass I was given a level 1 bronze spray tan .. which explained why I felt that my clothes had bronzer on them (when I was expecting everything to be clear). Moral of the story I left frustrated, primarily with the manger and her lack of customer awareness. It didn't help that the spray tan request was not competed as initially intended. But the new & very present employee who was there saved me from writing a bad review on Monday.
I would rate the manager 0 star
Newer blonde employee 3 stars (with potential of 5 stars with trainings)
2nd visit: Fast forward to the following Saturday, I visit the same location bc I felt the tan was faded (per usual for spray tans). I used a gift card. The employee Kirsten (spelling? brunette) greeted me with a smile. Provided adequate assistance. Helped me find the best package rate/ told me about current promotions. Kirsten was very patient & most importantly completely fulfilled my requests in both a timely manner & with total accuracy -Level 4, clear,& double legs!! The whole trip took maybe 10 minutes including the spray itself (half the time as before). Kirsten is 5 star!
That is why overall I rate this location at 3 star.
I have visited many L.A. Tans (I travel a lot).
The Miamisburg L.A. Tan had:
- A nice quality machine
- Room appeared very clean
- Complementary stickers (which I tried one lol)
- Loved that both times I could use two hair nets from the basket (I have a big head & always use two if possible)
0 stars manager (skinny younger brunette) super sassy
3 stars Newer employee 3 (blonde older)
4.5 stars for spray tan room set up/ cleanliness
5 stars to Kirsten 5 (helpful brunette) read more