This company's corp. office and owners are a complete joke. I called end of Aug. 2021 to freeze my acct(suspend) and the local office i tan at stated i needed to do it in person, not enough time that month, so i went in sept 29th 2021 and personally cancelled and the lady was having problems with the system and said she will email me the hold for the winter.. then i got my credit card bill and they charged me for Oct and Nov. i called to complain and funny how they were able to suspend my acct over the phone and passed on i wanted my $ back. no one call, called back and location stated they only credited 1 month.. i wasn't happy so she passed info to corp again and no one still called me on day #4 of going back and forth my location gave me corp's # and the little girl there Danielle stated she doesn't see my hold and they did credit me 1 month, i asked when it will be on my credit card and she stated we credited your La tan acct. so you took my money and gave it back to La tan.. Ok so La Tan takes your money but when giving it back it goes back to La Tan.. does that make any sense. she never offered to credit 2nd month. they take your money and give it right back to themselves. It is not my fault system was down and there are new employees every time i go there, I love the ladies at my location but DANIELLE at corp ruined it with her lack of customer service and rudeness. I told her i wanted my card removed from the system and an email of proof of it and she flat out said NO. Now how the hell am i to know this was done. due to lack of ability to freeze it do i trust that they remove my credit card from their records. She never apologized, just kept talking over me. I have been with them for 6years and i was treated like i was none paying customer wanting something for free... while times are stuff right now and $90.. is a lot of money. I can not believe a company this big wouldn't at least work with someone that has been a good cust and why do they need my little $90.. i will reach out to BBB, Facebook, Their website and Yelp.. that little girl Danielle needs to go to customer service classes. read more