They sold me a Cort Gold-A6 NAT. They sent me a guitar in the worst condition you could think of. The guitar was not as new as advertised. The frets were rusty. I've never seen anything like that. The head was damaged in a few places. The tuners were damaged all around. I immediately wrote to them asking for a refund, but they did not respond. I wrote to them three times over the next three days. I still haven't heard from them. The sales manager was Petra Pohanková. And before the sale, she was pretty talkative. The claims department keeps silent as well. Here is the full list: 1. It was kept in such a humid environment that even the frets got rust on them, not only the strings. The neck is in the worst condition I've ever seen. 2. Tuners are scratched badly as well. All of them. And not on one side all around. Should be replaced. 3. The head is damaged on the top. There are three dents, like something heavy fell on it. 4. The head is chipped closer on the opposite side of the saddle, like it fell. 5. The lacquer is chipped where the previous short-time owner placed the soundhole tuner. 6. There are three scratches on the sound board right beneath the bridge. 7. There are visible small scratches all over, meaning that the guitar is not new but was used before. 8. The gig bag it came in is not new. read more

worst service ever About a week ago i've ordered a Chapman Ghost Fret Pro guitar, delivery was fast(from Czech to Germany) 5/5. when I have been got the guitar, I've seen a little defect at the front of the guitar. Immediately i tried to contact with support of kytary.cz and they ask me to send photos of the defect to email. No problem. From the shop side: No apologies, no nothing. They offer me as compensation guitar accessories, ok, i have choose a guitar pickup and send link to contact email, at this moment no apologies, no compensation. Customer Service is worst, i have to open dispute in paypal. Please don't buy anything in this shop. read more

Kytary.cz - Musical Instruments & Teachers Near Me - Prague, Puerto Rico

I've to this shop few times. I also bought my Washburn guitar here. Now it has been a year and the guitar is still in excellent condition except for the strings, which needs replacement. I didn't have many experiences with guitar, but the service there were quite helpful and gave me advices and guitars to try out. The guitar prices was adequate and they have a lot of guitars to choose from. I also bought the guitar strings twice from this shop. The girl in the shop always help me to pick the right one for my guitar. Overall, I'm very satisfied with this shop and I'll go here in the future to buy my new guitar. read more