I was eating Natures Touch Mint chocolate chip ice cream, I felt something hard in my mouth and…read moretook it out in pieces. It was a WHOLE bug. I contacted them and they took my information. I got a call back a couple days later from a very rude lady. Wasn't too concerned that I'm absolutely disgusted! She told me she could refund me my money so i can pick out another flavor. Umm i think not. The ice cream was a 1.5 QT container. The price is $4.99 but when I called it was on sale for $2.99. They refunded me $2.99 (the sale price) even though I bought it at full price before the sale. The lady argued with me that the price is always $2.99 and has always been that price. Not only am I very upset that this happened but that the Kwik Trip lady said that this does happened and that I should be happy with my $2.99 "refund".

THEIR CUSTOMER SERVICE IS EXTREMELY POOR!!!! Months ago, I was checking out in the self-checkout…read morelane. Being overcharged for an item, I asked the checker person, Chrissy, to fix it. She did not know how. So when I requested she find a colleague who could do it, she said I was being MEAN (a first for me). No one apologized, even denying it happened. Ultimately, I complained to management again and again, they were very defensive, going so far as to say I was welcome to shop elsewhere (I had been shopping there for over 10 years). Their attitude showed they did not care about me as a (long-term) customer. After much complaining by me, she finally apologized to me in a very insincere way. Poor managers work there, to say the least.