I have only been to Kwik-fit Kendal once, and I was very disappointed. I arrived with a flat tyre, on a warm, sunny July Saturday morning, hoping to get sorted and drive to Ambleside to enjoy the day. Having explained my situation, the man on the desk informed me that there was currently a 3 hour wait to be seen. Fair enough, they were busy. However, I then asked if I could make an appointment for later, so that I could come back. I was told this was not possible, and that if I left, I would lose my place in the queue therefore the only choice offered was to stay at Kwik-fit for 3 hours. Not much liking that option, I decided to call ATS. When I explained my situation, they were only too happy to help, and to cut a long story short, they replaced the tyre and had me on my way within an hour. The staff there, Dave and Martin, were helpful, courteous and professional throughout, and proved that on this occasion, they were kwikker (sic) than a kwik fit fitter.
I would have given no stars, but the system wouldn't let me. read more