I'm very disappointed with my recent order from KW Flowers. I purchased the Deluxe Gourmet Meat and Cheese Basket for $169.95, expecting a premium selection as shown on their website. What my son and daughter-in-law received looked like basic grocery store items that could easily be bought for under $100. Including tax and delivery, I paid $215.06 -- definitely not worth it. The product was nowhere near "deluxe" or "gourmet." I feel this company takes advantage of people sending gifts online to family. The only positive was that the package was delivered safely, but overall, I will not be ordering from KW Flowers again. read more

Linda from KW Flowers is as thoughtful as she is talented. Her simple storefront opens into a floral oasis! I shared some ideas for flowers for a loved one's funeral and she created the most beautiful arrangement. Excellent service and very fresh florals. Highly recommend! read more

KW Flowers - Florists Near Me - Waterloo, Ontario

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I'm not sure why the rating is so low here but you have a Gem here in the KW area! KW flower shop ran a Thanksgiving Instagram contest for an arrangement and I won!! What an amazing flower shop they have! I couldn't believe the selection of fresh flowers! it was amazing meeting everyone and they are super friendly! If you need flowers please check out this shop! Truly amazing people behind this business. Check them out!! https://www.instagram.com/k.w.flowers?igsh=Z2xzNHp0cjRzcGxu read more

Website said free delivery to my location. This was not the case, I got a phone call advising me this. I agreed that I would pay the delivery fee. When I returned home to pay, the order was cancelled. Stay away. Disastrous company. read more

The KW flowers staff did it again, they always come through for me for all our functions we need flowers for. Thanks again.!

Hello KW Flowers, I cannot express how disappointed I was when my wife opened her "Valentine's Day Special Bouquet (Premium)" at Valentine's Day dinner, to find 3 roses and 6 closed tulips. This is the absolute worst flower arrangement I have ever seen for $85.00! I could have spent $40.00 and FreshCo and given the love of my life, a truly premium bouquet. Shame on you and your false advertising. You should change your name to Who Cares Flowers!! Very Unhappy Customer Bob M, Kitchener read more

KW Flowers - $85 Valentine's Day Special Bouquet (Premium) - Florists Near Me - Waterloo, Ontario

Fabulous flowers as always, thanks to the team at KW Flowers, they always come through. Mike from Mitek

While the shop is a bit unique, the creativity cannot be faulted and the result was wonderful . I was kept abreast of every step along the way therefore worry free. One blooper was quickly rectified. read more

KW Flowers - Wanted thistle for my Scottish partner...loved result. - Florists Near Me - Waterloo, Ontario

For any occasion Beautiful arrangements Planterboxes Giftbaskets read more

Just picked up a load of succulents to give out as Christmas gifts. Fantastic looking plants and excellent pricing. The staff is very helpful and accommodating. Will be back for more, for sure. Jim read more

Horrible customer service. I made a mistake on their website having inadvertently ordered the same arrangement twice thinking it had not gone through. I called them to cancel one order and also emailed them about my error. They sent BOTH orders anyway, processing them both on the same day, making up the exact same floral arrangement, with the exact same hand written message (in the same hand writing!) to my friend who, when they both arrived, also called and said there must have been a mistake! They didn't care. Not a trustworthy company to deal with! Absolutely take your business elsewhere. read more

Atencion amigos Hispanos. Alejense de este grupo de estafadores sin principios morales. NO gasten ni un centavo en estos estafadores, ya que continuan en el mercado a pesar de la mala reputacion que ya tienen. Estas fotos son falsas o la toman de otro portal en la Internet. Pides algo y te envian lo que a ellos les da la gana, y son tan siverguenzas que te dicen que No tenian lo que pediste, y en vez de sacar esas fotos falsas de arreglos florales, te envian algo totalmente mucho mas barato y diferente, y la excusa es siempre de que no tenian lo que tu pediste, pero que te enviaron algo "semejante". Cuando llamas te hablan con idiferencia y te dicen que ellos aclaran en su pagina que todo arreglo esta sugeto a disponibilidad, osea a lo que a ellos les da la gana. Nunca te retornan tu dinero. read more

I ordered flowers one day before Valentine's Day. The flowers costs $75 dollars(including tax and delivery). But the flowers never arrived. I called in afternoon on Valentine's Day and I was told that delivery guys are out and they are very busy doing their best to deliver every order as there were around 600 orders they had. I was asked to be little patient. When my order didn't arrive by evening, I called again and was told the same thing. The order never came On Valentine's Day. I am trying to reach them today but it is going directly to vm, which is full. Never going to order from them again. Hope I can get my money back as I haven't received my order. There is no point getting the flowers now as Valentine's Day is passed. read more

Horrible experience. Sent the wrong flowers and won't respond to emails, phone calls, anything. Would highly recommend spending your money ELSEWHERE. read more

I my order never got delivered for Valentines day, I have called and emailed. Voicemail box is still full and not answering 3 days after Valentines day, and emails are bouncing back not recieved. Pretty disappointed...I would accept just getting the flowers, but I feel like this is 80 dollars I just won't be getting back. read more

A friend sent my family a Christmas arrangement to be delivered on December 23rd. On December 24th she asked me if I liked it. I said I did not receive any flowers. Went outside and found a small basket frozen to the ground in one of my front gardens. It was a small wicker basket with some pine and cedar sprigs and 2 sticks of plastic berries. It had a totally smushed fabric bow. There was no box or cello wrap to protect it. I left a couple of phone messages but did not receive a call back. I finally reached someone on the 27th and the lady said she would tell her manager and they would do something about it. It is now about 10 days since that call and I have heard nothing. I am not exaggerating when I say that my 4 year old granddaughter could have produced a better basket by herself. It was seriously pathetic. read more

Just horrible. My fiancé tried to surprise me with flowers because we couldn't be together this year for Valentines day. He ordered 2 days ahead, confirmation email said they were going to email me a virtual message as well as call me. None of that happened. He scheduled the delivery for Valentines day, therefore spent ALL DAY waiting for a delivery that hasn't happened. 9:20 PM and nothing still. Horrible service. What a wonderful way to ruin something special and waste someone's time. This business should be ashamed. If you cannot fulfill your orders on time, why not give a curtsey call and let the customer know! He even paid the "support local fee". With this experience this business seems very unprofessional. Do not order from KW Flowers. This is our first and LAST time ever using this flower shop. I will not support unprofessional, scamming businesses! This business should be avoided at all cost! There are plenty of flower shops that will provide better customer service then this one! Very very disappointing! read more

Don't order from here. Never delivered my flowers. Not answering my calls/emails. Filed a complaint with BBB. I want a refund.

Ordered a succulent arrangement for my mother to be delivered on Mother's Day. I received a confirmation email and my credit card was charged. My mother did not receive the delivery and I have not been able to get in touch with anyone from this business. Trying to support local business but in this case....not worth it! read more

i have had many bouquets and arrangements from this company. Great designs; super fresh flowers; they last forever read more

I have been buying Floral arrangements from K/W Flowers for 2 years now and I must say they have been perfect, Classy and last a long time. My clients that receive are always pleased by the look and freshness of each arrangement. Cathy read more

Mother's Day is always a difficult day for me - 7 attempts at In-Vitro without success and now I am way too old to ever hope for children or grandchildren. My husband was working out-of-province and I was alone on Mother's Day. He wanted to cheer me up and arranged 3 days in advance for KW Flowers to deliver flowers to me on Mother's Day as a surprise from our cats. The flowers never arrived. I spent the day crying and depressed - alone, thinking my husband had forgot about me and how sad Mother's Day is for those of us less fortunate. Later that night my husband forwarded to me the email confirmation from KW Flowers showing they were to be delivered on Sunday May 12 - Mother's Day but they did not deliver them. They did not even send any communication to say they would be late. The flowers showed up the next afternoon (Monday) while I was out - left on the front porch. At that point they were meaningless. And to top it off the flowers that were delivered a day late looked like cheap leftovers - definitely not worth the money my husband paid. KWFlowers took my husband's money with arrangements to deliver flowers on Mother's Day with no intention of honouring that commitment. They should have told him they could not deliver so he could have made other arranagements. I should sue them for the pain and suffering they caused. read more

I have been working with KW Flowers through the Kitchener-Waterloo Symphony for years now. They are WONDERFUL!! Such a great service and the flower arrangements are always perfect and exactly what I am looking for. Their arrangements always add to our ambiance of our events. I would highly recommend them for any occasion! read more