I went in there for 3 things for my 2010 Ford F150 Lariat, 165,000 miles on it. My horn was not…read moreworking after in the winter it went off for 8 hours straight when we were out of state. My wind shield washer squirter was not working after I refilled it with fluid and potential starter working issues. The horn had a 10 amp fuse in it instead of a 20 amp fuse, it did have power however the horn was the original one so he replaced it with a new OEM one from the Ford dealership. Nothing wrong with my starter. He educated me on a quirk with Fords sometimes that there is often times depending how you park it on a curve that the key will not turn. The windshield hose had come loose, probably a squirrel as we have many here. Paul was extremly reasonable with his price for the horn replacement and labor. His son Nathan was also very courteous. I will go to him again in a heartbeat. I am not a fan of Susanville Ford for prior bad experience. Thank you Paul and Nathan!

My mom took her car... she's elderly and liked that it was a family business. They treated her well…read moreand did an excellent job!

Went in to get my starter fixed and they ended up fixing every little thing that was wrong with it…read morewithout me even asking. They didn't charge an arm and a leg. All of the employees are awesome and treat their customers great. I would definitely recommend them. If i could i would rate them an 11/10!

They've done good work for me. Not the least expensive, but I've had no issues with quality. They…read moreseem to know what they're doing. The other thing I like is they give you an estimate based on established repair times before they start and then stay within that estimate unless you give permission to exceed.

I've been very satisfied with Raoul's service and prices. He works on my VW Diesel Golf and VW TDI…read moreNew Beetle and he's done a very good job diagnosing and fixing engine codes and keeping the car maintained and running well.

I would give Raul and his team 10 stars if I could! My daughter and I were in Susanville on a…read moremission of picking up a mustang from the corrals. We had a 7 hour drive home up over HWY 36 with a new horse in the trailer. Luckily I saw my temperature on my suburban rising before we even left town and went back to our hotel and parked. The wonderful manager of the hotel called Raul and he came out quick, saw my radiator was cracked and that I needed a new one. He found one and brought back his team and they were able to change it out with the new one right there in the parking lot with no added stress to our wild horse in the trailer. They were done in an hour and we were back on the road home. I can't express how much their kindness and quickness meant to us to get our new family member home safe. They were are our heroes and we will always be grateful! Thank you again!!!

Juan is the greatest mechanic I have ever met. My family and I were passing through town and my…read moreengine was overheating after driving through the Lassen wilderness. In the middle of working on other vehicles and helping other customers, he found what was wrong with my cooling system in under 5 minutes and got us back on the road. If you need car help in Susanville go directly to Susanville transmission.

Our Daughters car wouldn't back up for some reason. We brought it to Susanville Transmission they…read morefound problem and fixed it fast at a decent price!!! Highly recommended!!!

Reynolds fixed my car the day after i took it in as i had something of an emergency. I liked his…read morework and personality as a professional.

Did diagnostic report on our van and he charges very reasonable prices. Also... customer service…read morewas 5 star

I brought my car in for a smog. I like the guys here. They are helpful and funny…read more Got in and out in 30 minutes. It's a little unclear that their service station is also a gas station. So walk in the door where you'd think to pay for gas to request a service. And make an appointment first. That's the first thing they asked when I walked through the door.

Never go here. I forgot to get the yellow copy of the work order and They changed prices on me…read moreafter I signed the work order. Since no copy had no way to prove it. They scratched out the prices and changed them. NEVER GO HERE!!!!!

I stopped in Friday September 19th, 2025 and ordered a spare wheel for my trailer. The lady at the…read moredesk helped me and I asked her if they would charge me to mount and balance a tire on it, she replied no. I thanked her and told her I would be back the following Friday and drop the tire off to get mounted. So I go in Friday September 26th, 2025 and sure enough the wheel is in, and now the same lady is telling me because it's a new tire not purchased from Les Schwab and not a used tire there will be charge for mounting and balance. (Please tell me how this makes sense? If I would have had an old used tire the mounting and balance are free, but because it was a new tire there is a charge.) I left the tire there and came back several hours later. The same lady waited on me when I picked the tire up. She must of been upset with me because she never acknowledged me or anything. Just printed out the bill and told me the $ amount. I asked if I was charged for balancing because there was no wheel weights on the wheel and tire. She asked a service person about the balancing, the service person went outside and balanced the tire. Again I asked about the change for mounting and balancing, she told me she would get me someone in charge. I waited for 2 minutes the manager had not came in yet so I just took my wheel and left. I was already disappointed with the service by this time. I go to Les Schwab for service and man the service has gone downhill in Susanville, time to find a new tire shop I guess.

I moved from the Bay Area to here and let me tell you this place is really great they have popcorn…read moreand coffee which is nice other places might offer other things but at least they have something for while you wait their extremely nice and welcoming and their always ready to serve you which is great really no waiting lines or long waiting periods or anything they call when their issues or things they need to go over etc and their always ready and on time at least with me I've had a amazing experience each time I go in honestly very nice set of teamwork and people

Went here for a trailer tire instead of going to the big box tire shop in town. Was met by the…read moremanager whom was very friendly and professional. I needed a trailer tire dismounted and a new one mounted (already off the trailer). He said they could change my tire immediately. The whole process took less than 30 minutes and I was on my way. After picking up my trailer, I went back and used their air hose to top off all of my tires. It was a pleasure dealing with Carlsons and I would definitely go back.

I have had two separate issues lately and was really pleased with the way they handled both. Great…read moreservice and I found the prices to be very competitive- plus not having to drive to Reno. I have used this dealer for years and never been disappointed

I've seen the bad reviews and wonder if somehow they have changed course since my experience was…read moregood. Yes, it took a LONG time to get the truck repaired but Corwin in Reno and Capital in Carson City wouldn't even give me an appointment for a transmission issue !! Somehow, Ford has dropped the ball on those two dealers. But Susanville Ford was friendly and helpful. A real person answered the phone, transferred my right away and I was never put on hold for more than a minute. That's rare these days. And when they made an understandable mistake, they made it right in a big way. I can't say enough about JP (service manager), Tristan (service rep) and Josh (mobile mechanic). And I didn't buy my Ford truck from them but I will certainly give them a try when I buy my next one, soon. Thank you Susanville Ford.

The guys that came out to my home to replace my airbags were fantastic. Great guys. As far as…read moreexperiences at the dealership, not so great. The 5 stars are for the mechanics who came out.

They fixed our van when we were driving through. I really appreciate them fitting us in. It was…read morequite expensive, $777 for replacing the spark plugs.

What happened to Susanville Ford Service? My son was driving up here from the Bay Area and broke…read moredown outside of Red Bluff. We insisted that he have it towed to Susanville Ford. Our experience with the service department had been excellent in the past. Good communication from staff, superb value and, in our opinion, far exceeded any service we'd received in the Bay area. My son's car was towed to Susanville Ford on June 28. He was told he could expect to hear from the technician the next day. When he did not hear from them by late afternoon, he called and was told that the technician wasn't at his desk and that he'd call back. No call. The next morning it was the same deal: the technician wasn't at his deck and nobody else knew what was going on with the car. Finally, he got a call on the 30th. Parts were needed and there was some recall work that they could do. But it was the start of the four day weekend and no work could start until Tuesday. That was fine as my son had planned to stay through the weekend anyway. After the weekend, it was like pulling teeth to get any information from the service department. First, there was no technician available AT ALL. Then it was phone tag for three days. Then the weekend again and still no information on when the car would be ready or even WHAT repairs had been done. Ridiculous. Finally the car was ready on the 13. Nearly two weeks. We dropped my son off to get the car. It needed a replacement hose on the coolant system. None of the recall work had been done. The check engine lights were still on. There were cobwebs over the inside of the car...as if it had sat undisturbed for days. Rude treatment at the service desk. Total bill: 600 bucks! Not sure what's going on there but we're done with Susanville Ford. I bought two cars there in the past, too.