All I can say is WOW! This is not even my dentist office (but I will be switching to them). I had a…read moredental emergency Thursday night (leading into Labor Day weekend) as my front left veneer fell off. I called that night asking for an emergency appointment. They called me at 7 am the next morning and got me in at 11am that day (keep in mind- I am not even a patient of theirs). The dentist was great and re attached my veneer after numbing my mouth. He educated me on future complications/what to avoid/what to watch for. His assistant was wonderful. I have had no problems since (knock on wood). The next day (so Saturday), the same gal who called me at 7am called to check on me. The best customer service I think I have ever had in my life. Again, I will be switching to this office. I cannot recommend them enough.

I had a great experience at my new patient exam and cleaning. Both my dental hygienist and dentist…read morewere fantastic. They were very thorough, paid close attention to detail, and took the time to explain everything clearly throughout the appointment. I really appreciated how attentive and welcoming they were, and I left feeling very comfortable with the care I received. I'm very happy I chose this office!

Our family recently started coming to KC Family Dental as our previous dentists had retired and we…read morewanted to find a dental home for whole family. I'm happy to say we found it at KC Family Dental. Our 3 year old son had his first visit and it was a success! The hygienist approached him at his comfort level and he even let her clean his teeth a bit. Dr. Brent answered all of our questions about what we needed to do for his oral health and had a great personality to work with kids. Fast forward to my appointment and it turned out I needed multiple fillings on both sides of my mouth and a crown. I was nervous to have that amount of dental work done and be in a dental chair for over 2 hours but I'm happy to report it went very well. Dr. Brent and her assistant could not have been nicer during the whole experience and the combination of their friendly attitudes and confidence made me comfortable. The addition of having a TV to watch while I had the work done was also a great distraction.

The dentists themselves are all very good and professional but the front office staff is rude and…read moregenerally unhelpful.

5 Stars! I can't say enough great things about this dental…read moreoffice! From the general dentist to the pediatric dentist and orthodontist, every provider here is AMAZING. The level of care they offer is truly outstanding--my kids are so comfortable during their appointments that they sometimes fall asleep! That alone speaks volumes about the gentle and thoughtful care they receive. The staff is friendly and welcoming. Sure, like any busy office, there are moments where things can get a little hectic or someone might forget something--but overall, they are kind, professional, and genuinely care about their patients. One thing I really appreciate is their openness with parents. Some dental offices don't allow parents in the room with their kids, but here, if you want to go back--just ask! They're very accommodating, and I think that level of transparency is important. I've noticed some negative reviews from people who didn't speak up during treatment. If something feels off, just say something in the moment--they listen and want to make sure everyone is comfortable. Don't wait and complain afterward when it could've been fixed during the visit. They accept all insurances and offer top-notch care at every level. We're so grateful to have found this place--it's a true gem for families!

SAVE YOURSELF SAVE YOURSELF !!!! RUN AWAY FROM THIS COMPANY ASAP !!! If I can give this company…read moreZERO stars I would. Do not do business with these people ! Between the dentist and especially the receptionist, I'm not sure who's more of an idiot. They're all remedial . They hire remedial receptionist and the dentist are remedial for hiring them. I cut ties with this company 3 months ago because working with them was a total inconvenience. So the first time I inquired about canceling they said I wouldn't have to pay anything , when I got to the appointment they then decided to charge me ( I said whatever , anything to stop working with them) , now every month since then , they have been charging my debit card every month. I first sent an email begging them to please stop charging my card and to please stop contacting me. No response, I figured they handle it. Next month rolls around I get an email saying I am passed due and they tried to charge my card again the first of the month. So of course I call frustrated, the receptionist didn't waste any time being rude to me , then hangs up. I work customer service myself , I wish I could hang up on people when they're upset. This company is a scam and they'll treat you as if you're the problem. Listen to the bad reviews , I ignored them and went to work with smile spot anyways . Now look at here I am at , no braces wasted almost a year with them( I can't get that money back ) and I'm also feeling violated by them . They're stealing my money even after I cut ties and then they treat me like a peasant on the phone. Don't work with smile spit ortho , you'll regret it.

I have spent thousands of dollars with The Sloops over the last 8 years. Always a good patient,…read morealways on time and always payed up. In July, I lost my job and with that I would be losing my insurance benefits. I made an appointment for a cleaning the day I was let go for the earliest possible time (that ended up being a couple weeks ago). I arrived, on time, but really sad that this would probably the last time I could afford to be seen by them again. I walked in and he said 'You don't have insurance, I called you a few weeks ago to tell you. You'll have to pay for this appointment out of pocket.' One, I did then and STILL do have dental insurance. As a matter of fact, I spent a tremendous amount of time and money making sure I would have insurance in this transitional period in my life. Two, if he did call he didn't leave a voicemail. Three, if you were care provider in a position to help your patients navigate getting that care, perhaps a follow up phone call to a client that has spend large sums of money with you over the course of almost a decade would have been merited. All of this passed through my mind in a split second. All I could think to ask was how much it would be out of pocket (answer: unaffordable as I no longer am employed), and what my options were given the situation. He told me 'If you can't afford to pay, then you're not participating in the appointment you booked and that will be a same day cancellation fee and we will need $60 from you before you leave'. I was speechless. No one reading this will care, but I have been through some incredibly traumatizing things and I am hanging on by a thread. I was trying to be mindful and consider my long term health. I have done everything I can to prepare myself for what is about to happen to me in the coming months. And on a day when I needed a 'win' by just being able to attend a dental cleaning appointment I had made almost 60 day prior, it was quite unceremoniously taken from me just like everything else. I was on the verge of tears and desperately trying to figure out what had gone wrong. I just gave my credit card to him to pay the fee and ran to my car as fast as I could to save myself the shame of breaking down in front of a room full of strangers. Having had some time to process everything, my hope would be that in the future, if a long term client in good standing with their dental practice comes in, and for whatever reason that clients insurance doesn't look how it's supposed to, that maybe the tiniest amount of empathy and grace might encourage him to instead say 'If you're certain your insurance is all good, why don't you go ahead and get your teeth cleaned and we will figure out what's going on with your insurance later'. My heart is broken by everything I have been through. Navigating my grief has been very difficult. Very sadly, it has been made more difficult now by the uncertainty of my dental health and the financial hit from having to pay the fee. I would suggest to anyone thinking of using the Sloops to inform your own experience first, but know that this is how they will treat you when you need them the most.

I picked this dentist because it was small and my neighborhood Facebook page highly recommended it…read morefor anxious patients. I'm currently half way thru my treatment plan and am now switching providers. I called this morning due to my upcoming appointment and requested to speak with the office manager (the doctors husband and front desk). I explained I needed the dental assistant to move a bit slower because I was near panic attack at my last appointment. The office manager said they couldn't make any accommodations for me as my it would mess up the providers schedule. Shocked at his refusal to make accommodations for me, I asked to speak to the provider. I didn't ask for a longer appointment - The accommodation I asked for was for the dental assistant to wait a 2 seconds before rinsing, instead he rinses at the exact same time he says "rinse". They don't have any other dental assistants, nor do they have any female dental assistants which was particularly difficult for me. Dr Sloop just called me and said my appointment was already very long and that's why he refused accommodation. I explained to her that this was poorly handled... The practice doesn't offer gas and I'm already medicating with anxiety medicine she prescribed. If my appointment time was too long, than why not offer two shorter appointments where you could make accommodation? I DO NOT RECOMMEND THIS PRACTICE FOR ANY PATIENTS REQUESTING MINIMAL ACCOMMODATIONS RELATED THEIR CARE - YOU WONT RECEIVE IT. DON'T COME HERE IF YOURE AN AXIOUS PATIENT.

This was my first visit with her. The office is lovely. Very welcoming. There is care for the whole…read morefamily in one place. So that was great. Her assistant Tony was kind, she made me feel more relaxed. I had some bad work done before and I was terrified. But the small talk helped me relax. Dr. Sheridan took time to talk to me and plan my care and she sat down with my hubby, and talked to him. My favorite part, (I know its a dentist), what I liked most was she was willing to say hey I'm not good at that let me send you to someone I know can and is really good. She made a call and got me in the same day with some one who could help me out of my pain. So even though its my first visit, and she didnt even get to work on me... she will be my family dentist. Her care made the difference... prepare yourself for the speech! In her 30 years, most of the decay she has seen is from pop, juice or sports drinks... save your teeth and stop drinking it now!!!!!

The team here is so nice and was able to get me in really quick. They were super helpful when it…read morecame to figuring stuff out with my insurance. I definitely recommend for anyone looking for a dentist in the KC area.

Great Dental office with great customer service. I have had the pleasure of meeting and talking…read morewith office manager Diana and the two sweet girls in the front Michelle and Lorena! Love this dental office !!

I can't even remember how long I've been going to this office, but I've had very positive…read moreexperiences each time. The office is clean and updated. Parking is easy, and the staff is friendly. I originally saw Dr. Waldron who was great, and when he retired I started seeing Dr. Mace. He's very friendly, and when doing any kind of work he's gentle and makes sure the Novocain has kicked in first. My hygienist is Sonia, and she is awesome. She's always prompt and so friendly. I actually enjoy coming to the dentist because of her.

I do not recommend ‼‼ The worst place to get fills!!!!!!…read moreI went there to get my fills done and it past a whole month and my tooth was still hurting, i went back to get it checked and they did not fix the problem, i still be having pain.

Steer clear of this crook. He is a liar and a thief! 1 star is the lowest option, otherwise he…read morewould get zero. Mr. Williams is a greedy scam artist who will attempt to upsell at every opportunity to snatch as much of your cash as he can. First sign of trouble: I had a chipped tooth that I was quoted at $300.00 to repair. Once the procedure was complete, they demanded over $600.00 using the excuse that they had to do a bit of work on the neighboring tooth, so it turned out to be twice as much. This exact thing actually happened twice. The second time, I was very clear that I needed a firm quote, and they said it would definitely only be around $300.00. Same $600.00+ charged, and same B.S. excuse. I was told that my Insurance would cover none of the cost, and that I had to pay out of pocket. This was a bold-faced lie, that I exposed several months after the fact. My insurance did cover the repair, and yet they kept my $600.00 payment as an account credit vs. returning it to me or even alerting me that that is how they chose to handle my hard-earned money. The final straw: Mr. Williams insisted that I had 2 "potholes" that needed to be treated. He assured me that my insurance would cover this treatment, so despite feeling no pain, I agreed to the treatment. After the procedure, I felt excruciating pain. I had to take time away from work on 2 occasions to have the treatment done correctly, as Mr. Williams was unable to fix his initial work. After this experience, I decided to not allow Mr. Williams the opportunity to torture and rob me again, so I demanded my account credit be returned to me. I was told that the last procedure had not cleared Insurance yet, and that once it did I could possibly have it back. I had to call back months later to remind them that I needed my account credit refunded to me. I was told that the "pothole" treatment was, in fact, not covered by insurance, and that I actually had to pay for that from my account credit. I hope that you read this and decide that Mr. Williams is not the kind of person you want do to business with. He will make you regret picking him, so just don't pick him in the first place.

I was in Kansas City for a few days in December 2018 for work. One night at dinner, while enjoying…read morea delicious flatbread pizza, I chipped my lower tooth slightly. The following morning, I called Dr. Williams' office and explained my predicament. Not only were they able to take me the same day, their receptionist put me in touch with their in-house insurance/billing specialist before I arrived to find out what my dental insurance would cover so there were no surprises. The procedure took less than ten minutes and my smile looked as good as new! Thank you, Dr. Williams, and your entire dental Team. You were all outstanding.

The first time I visited there was a scheduling mishap on my part, and Dr. Claassen was gracious…read moreenough to stay late to see me. Dr. Claassen is genuine, kind and honest with all his work. He made sure I was learning during a simple check up, not just about brushing my teeth but overall oral hygiene. I also learned recently he's active in the community, volunteering his time in free clinics. I know enough about him to know Kansas City is lucky to have him.

Every review on here about Dr. Claassen is correct. I called to make an appointment and was able…read moreto get in the same day. Once I got there, I had to wait maybe 5 minutes between filling out my paperwork and my appointment. Everyone in the office is friendly, including the secretary! Dr. Claasseen was very thorough with his exam, even taking time to touch up one of my bonds (which looks great now!). He spent quite a bit of time with me. Cliff is also awesome and did a great job cleaning my teeth and taking my x-rays. I'd definitely recommend this office to anyone looking for a new dentist!