I had a problem with my locked phone and they investigated free of charge and found a reason that I…read morehad no idea it can exist - namely large eBay resellers selling phones locked to T-Mobile which cannot be unlocked no matter what because they carry outstanding unpaid loan taken out by the original owner.

Took my laptop there. I knew it needed a new charging port, and it was overheating. Charged me…read more$284 to change a charging port and clean it. Still overheats. Very disappointed. Do not recommend.

Zach was an absolute legend and helped me on the spot with my desktop booting issue, he even helped…read morereplace my harddrive when he didn't even need to! Zach is a stand up guy and did an amazing job! Will definitely come back when I need any of my computers repaired.

They are so helpful at Jk! I have brought in several computers over the years and I really…read moreappreciate how transparent the pricing is and how promptly they fixed them! I had them to computer health checks and I am very happy with the results.

Was good service quality of one of the phones fixed was great fast and affordable cheap…read moreother places cost over 100+ for trashy screens

From the owner: We provide fast, reliable device repairs with transparent pricing, customer-focused service, and…read moreeasy online booking.

Mike took our call and guided us through some troubleshooting when my mom's phone microphone and…read morespeaker weren't working after dropping it. Got it working! He was generous with his time and answered all our questions. Very friendly and helpful. Would highly recommend!

He was very professional and told me exactly what he had done step by step. He's fair priced and…read morevery quick about getting it done. It took him less than 45 min to replace my screen. Definitely recommend!

Great service, reasonable prices and very dependable . They are quick and reliable.read more

My cell phone battery would not hold a charge and the battery health on my settings said it was…read moreseriously degraded. Getting a new cell phone wasn't an option, so I decided to try Dr. Fix It and I am very pleased with the result! Dr. Fixit replaced the battery in my IPhone 6s for a very reasonable cost and in a very timely manner. He is very personable, knowledgeable and professional. Dr. Fixit did a great job. The process was convenient and so easy! He also offered to recycle my old battery, so I didn't have to worry about it. My battery health is now 100%. I'm really glad Dr. Fixit was able to replace my battery for a fraction of what it would've cost to replace the phone.

My son has an iPad that one of his twin sisters stepped on, cracked it bad. I checked around on…read moreinternet n found fix my cell, not only was it local it was cheapest and could be done next day. I took in to be fixed, and picked up on payday. Tablet looked brand new. Today WEEKS later the power button was not working, took back no questions asked was fixed at NO cost to me, hard to find places that stand behind their work but this place does. Amazing customer service, fast and great small town business. Thank you for saving my sanity 2x now...mom of 5 kids lol. Highly recommend!!!! Tiffany Jenner.

. My app screen is gone. Cannot find it anywhere. Then a…read morereference area that is white but can see thru, in the background you can see the apps but blurry and nothing happens when you touch any of it. HELP

If I could give less than a one I would. Ricoh printer/copier is excellent machine. GFI Digital…read moreservice, through a monthly paid contract, SUCKS! For the second time I am left hanging by this company. The first service call, one out of three in the four years I have made since I purchased the equipment in May 2015, I called and set up a service call for them to be at my office at 9:00 the following morning. No show at 9:00, finally tracked him down early afternoon and he had "decided" to go make another service call before mine; with no notice to me of the change in appointments. WASTED day! The second call, less than a month ago, went relatively smooth with the serviceman showing up when he was supposed to. Although, I did find out while booking the appointment that the serviceman had told his office the first service call was cancelled due to my unavailability! I was AVAILABLE 3/4 of the day waiting on him to show! Third service call was made 02/15/19 and could not be completed because the office was closed due to inclement weather. This equipment is located in our farm office in a rural area and all my equipment is routed through UPS Surge Protectors; hard lesson learned that resulted in the purchase of the Ricoh equipment. The surge protector, provided and serviced by contract through GFI, came with the equipment in May 2015 and had died and I refused to plug it into the outlet without proper protection. Second attempt for a third service call was made 02/16/19 and again resulted in not booking due to GFI office closure. Called a third time 02/18/19 @ 8:02 am, because I had been down for 3 1/2 days, and asked if a new surge protector was available for me to come pick up. A SERVICE CALL was required to get a surge protector. Checked with multiple companies and found this is a way for GFI to be able to charge Ricoh for a service call. Serviceman called at 8:25 am and said he had the surge protector and was in route. I told him we would not be home and the agreement was made to leave the replacement surge protector at our office door. We left to visit our 9 year old Lab who had to have emergency surgery the Friday before and had taken a turn for the worse. We were gone approximately 1 1/2 hours. No surge protector had been delivered. I gave it till 12:10 pm (almost 4 hours after my serviceman said he was in route to deliver and I am less than 30 minutes from his location), before calling the serviceman to see where my surge protector was. I was once again told he had went to a different service call and "MIGHT" be able to deliver it after an additional service call 1 1/2 hours in the opposite direction from my location; 3 hours round trip travel time plus the service call itself. Delivery, IF IT WAS MADE, would be after 4:00 pm. It is 3:53 pm and I am still sitting waiting on delivery of a surge protector I could have driven 35 minutes and picked up before noon. TERRIBLE SERVICE! Was going to go back and total the amount I have paid for service over the last 4 years and NOT used, but it would only make it worse!!!! Ricoh WONDERUFL, GFI Mt Vernon SUCKS!!! I will be contacting both Ricoh and GFI Corporate in the morning!