I would rate the customer service at this location at zero.
I took my car in yesterday to get a part replaced for the second time because I guess the first part was defective. I was told it would take about an hour and a half, but waited an additional 45 minutes which did not bother me. After they brought the car around out front I waited about another 20 minutes before I went back to the service department, where I was not acknowledged at all. There were three gentlemen behind the desk. One of the men went out into the waiting area looking for my husband. When he came back, he said, and I quote. " people want their cars but they can't wait around for It". when I said, I am standing right here. He replied well I have this name on the account and that's who I'm looking for. I said well that is my car. My name is on the title, and I am the one who paid for it. when he then replied well when I called for him to make an appointment, he never called me back. Which I said I was the one who brought the car in the first place I'm the one who made the appointment and I'm the one who dropped it off this morning. So he offered to change the name in his computer if I could "spare" a minute. And then asked me "if my husband was even still in the picture". Which was none of his business. Asked me if I still had the last name and if I still lived at the address. Which again all he had to do was change the first name on the account.
I suppose they think since they are the only dealership in town they can get away with this behavior.
This is not the first time i have left frustrated with their service but it is the last. They have definitely lost my business! read more