I am writing this review so that no one else has the unfortunate experience we have had at…read moreRichmond's Flooring RVA. After more than two years we are left with a poor flooring installation, no concrete plan to remedy the situation, and very little communication from the company's owner and president despite our many attempts to call, email, or visit him in the store.
(Important update: I originally posted this review in July at which point the owner called me and promised to take care of the situation. After a few texts from him, he is once again ignoring our calls. He promised to get back to us no later than today, Friday, October 16, but it is 9:00 pm and we have heard nothing from him.)
In the spring of 2024, we had Flooring RVA install wood flooring throughout our home. Even on the first day of installation, we noticed uneven boards and brought it to the attention of the installers; however, they did not address our concerns and there was no one on site to oversee them. As a result, the installation continued with many uneven boards plus some damage to our drywall, a broken outlet cover, and a poorly-done transition to one of our bathrooms. We did not have the "detailed walkthrough" referenced on the store's website at the conclusion of our installation, and the only communication we had from the store manager was a request for us to pay our remaining balance.
Over the next few months we tried repeatedly to have our concerns addressed,, finally coming into the store to speak with the manager directly. After our visit, he did send an inspector out to document our concerns. The inspector took many pictures and new flooring was ordered. An installer arrived but did not feel comfortable installing the new flooring because he felt that the problem was with the wood itself. We were not comfortable paying the remaining balance of our job, but we were told that in order to submit the manufacturing warranty, we would need to do so, which we did.
The warranty claim was submitted in late March 2025. Many months passed with no communication from the manufacturer nor from Flooring RVA, so again we reached out. Finally, a year later after many calls on our part, the inspector from the manufacturer and the original inspector from Flooring RVA came out. We were told that we would hear something within 40 days. It has now been over three months since that inspection and again, we have not heard anything. We have been told that the owner of the business is in charge of our situation, but throughout this entire process he has not answered emails or returned our calls. I will say that any time I have called the employees working on the floor have been friendly and as helpful as they can be, given that they do not have the authority to resolve this situation.
For over two years, we have tried to work with this company without success and not until now, are we posting a negative review. We do so in order to prevent others from having our experience.