This hotel is really nice…read more Been here a few times and returned under their special winter pkg. Occupancy was low. Room was clean. Restaurant was excellent. Breakfast food and service excellent. Large portions. Starbucks coffee free, front desk in morning fantastic. Makes no sense, you can bring free coffee into Restaurant but if you order it with breakfast, $5.00. Front desk, Jacob evening fantastic. Some daytime staff at desk unfriendly and so, so. Shower, no cold water in couple rooms, some only hot water. Still overall recommended. Nice pool and hottub. Large event space and easy parking. Ps Robes are very nice and worth $75. If you need one.

My excursion to the North Country (1000 Islands region) of New York State was amazing, with the…read moreexception of the second day of my 2 night stay at this "four-star" hotel. First, a fire alarm at 2:30 am meant I didn't sleep the rest of the night (meanwhile, I had to check out the next day and drive 3 hours to get home. Maybe no big deal for a young person in good health, but for a senior with myriad health issues, this was the start of a bad experience that just kept snowballing. Next, the hotel's boiler broke and it took them all night and well past 9 am before it was fixed. Right at the time when everyone is trying to take their shower, but can't so they can't get out, check out or just wash their hands???? How does a business whose sole service is providing "hospitality" NOT have a backup boiler?? Not a perfect solution, but a backup could have been activated and some service restored while the main boiler was being repaired during the morning wake-up, get out and go hours. The hotel doesn't offer a continental breakfast, just an overpriced and reportedly mediocre restaurant onsite. They do offer coffee, but there was NO coffee when I checked, even though it was still well within the window when they purport to offer it--and no one in sight to ask if they could refill the carafes. So now, I've had it. All I want to do is get the hell out. But I have severe COPD so I have to lug my oxygen machine as well as regular luggage anytime I travel. I could'nt manage all of it by myself. But of course all TWO of the luggage carts were in use by able-bodied single thirty somethings or families with children. Wouldn't it make sense for the hotel to reserve at least ONE cart for people in wheelchairs or who have trouble BREATHING??? When I went back to retrieve my oxygen machine, the key card would not open the room door because it was just past checkout time, so I had to go back to the lobby and ask the front desk to temporarily reactivate my card key. Will I visit Clayton NY again? Absolutely. Will I stay at the Harbor Hotel again? Sorry to say, No.

Rooms are unique and clean. Within walking distance of downtown, brewery with pizza, wings, etc…read more. Beds and pillows are new and comfortable. We're going back for a 2nd weekend.

The owners, Berny and Valerie, were very hospitable and a great help in telling us what was going…read moreon in the area during our stay. Provided us a map and even wrote down all the stuff going on and where it was on the map! Great little property in a great location just off the main strips. Stayed in the main house. It was clean and very well appointed. Definitely will come back here!

Love, Love, Love. Loved the accommodations. Very clean, beatifully restored. Great location…read more. Hosts were so friendly. Have never stayed at a B&B before. The bar has been set very high. Will definitely be back.

Very quiet. Comfortable setting. Convenient location. Walking distance to river front…read more Nice owners.

We can't say enough about West Winds. They owner and staff are super friendly and accommodating. We…read morestayed in a standard room that was well furnished and up to date. The grounds were well maintained with lots to do. Bocci, horseshoes, a pool, fire pit and more. We will definitely stay here again next time we return to the area.

A nice, casual, quiet and comfortable motel, with rooms and cottages. Beautiful view of the river,…read morewell worth the steps down to the dock (-there's a lot of them, lol). We've stayed here the last few summers and every year more and more is updated in the rooms, so the owners are continually making improvements. Owners are welcoming and friendly, and there's a bonfire every night. Best of all it's only a few minutes drive to Clayton.

The Islander was very nice, over looking the marina staying in the maple room we were very happy to…read morestay there.

I've been a customer here for many years. Great ownership, great management, great service. The…read morelocation is an easy walk to all of Clayton's finest attractions.

Located just outside Clayton along side local cruise boats. Very comfortable with access to…read morescreen porch overlooking st Lawrence river. Breakfast in the morning was very good. Overall very enjoyable

NEVER trust a confirmation, you receive, for a reservation that you make, even well in advance of…read moreyour travel plans. I made reservations for a 2 night stay, via Expedia, after indicating there were accommodations available for my date of travel... I received a CONFIRMATION with a confirmation # leading me to make further plans, during our stay. A few days later, I received an email, from Expedia, letting me know that since "I CANCELED MY RESERVATION," at Chateau Country Inn, a refund was forthcoming..... The PROBLEM is THIS..... I, nor my husband, canceled our reservation so I needed to find out what was going on. I made approximately 5 phone call attempts, with voice mails left, requesting a call back from someone to discuss. I NEVER heard from ANYONE from Chateau Country Inn!! I then drafted an email and finally received a cold reply stating basically.." sorry, we can't offer you a room if we have none available. " There was ZERO explanation to what happened; apparently they didn't care. Obviously the cancellation was processed on THEIR END, by not honoring my CONFIRMED RESERVATION! My point is this!!!! If establishments are booking via any of the travel sites it is poor business & unprofessional NOT making sure that THEIR website is up to date and/or accurate... Sadly, the additional plans that I made, AFTER receiving my CONFIRMATION, had to be altered. Needless to say leaving us, and others, at quite a disadvantage for the days planned.... Would I ever consider booking with this location again???????? Not a chance and neither would many others to whom I have shared my experience...

We had such a good time in this area. Partly due to this motel. We only stayed 3 nights, but it…read morewas great! Quiet at night. Lovely breeze from the Seaway which allowed us to leave windows open entire time we were here. Very clean! Room cleaned everyday, including bed made, fresh towels, trash taken out. Always ready when we returned from day's adventure. Picnic table on grounds. Chairs right outside door! Pretty pool, but we didn't use. Looked well maintained. Pretty cottages at riverside. Plan to return! Owners friendly and helpful. Ice available on premises. Teeny refrigerator in room. Loved this place!!

Very nice cottages have stay here 26 years great access to the river if you have a boat . Close to…read moreclayton putt putt golf right across the steet .

Hi Bill. It's the Canadians from June 24th. We had such amazing along experience staying at this…read moremotel. We had the best customer service. Small town quaint and a little mystical. We enjoyed every moment. The room is old school. Soft beds and old fashion accents. But who cares. It was adequate accommodations. .... if was near everything. We were treated with enthusiasm and if you have a chance to let your hair down and be appreciative that your in a special place with good ol small town charm than the Bertrands motel is for you.

Don't stay here. We arrived only to find our reservation given away. No wait, not a reservation,…read morebut the room was given away. A few days prior to staying at Bertrand's we got a key to the room and after a long day of swimming, boating, touring, etc. we dragged our feet to our room, pulled out the key, and the door wouldn't open. It appeared to be dead-bolted from the inside. Strange. How could it be dead-bolted from the inside. Oh! Someone must be in there. Anyway, we called the front desk. The room was, in fact, given to someone else (who I'm sure was freaking out that a group of people were trying to break in to their room late at night). On the phone, the guy from the front desk was skeptical. A few minutes later he came out looking nervous. After telling a few minutes talking with him and showing him the key to the room he basically wanted us to just go away. Luckily, I had other family members staying in hotel (see Chris B's review) that helped me talk with the guy. After a while he remembered he had a room that just needed cleaning. He took about 45 minutes to clean the room while we hung out in one of my family members room. In the room, one of the beds was completely sagging, the other totally firm. While there wasn't anything specifically dirty about the room it was generally not a good feeling. Hot water was fine for us (but not my other family members). Didn't try the other amenities (or lack thereof, according to the other reviews) as we simply just slept there.

When i hear the words Flea Bag Motel I will forever think of Lanz in Clayton, NY. Worst place I…read morehave ever NOT slept in my life. The beds are little more than a box spring with a sheet. Half the lights in the room didn't work. The fridge didn't work. The TV had a 10" screen and it was hung on the wall like it was worth stealing. DO NOT WASTE YOUR TIME OR MONEY!!!

Kinda cool place, peaceful, very nice staff, very friendly , cool river viewsread more

Location is everything!!! These cottages are right on the St Lawrence River. There a small beach…read morearea, just enough area to get into the water and a spot for the kids to play a little. But it's all about the view, bring your camp chair and relax watching ships and boats pass by. The cottages are in a u shape on the property. Some are directly facing the water, the one I was in was just off but you could see a little from the deck. The cottage was nothing fancy, living room, small kitchen, two bedrooms and a bathroom. Shower was small but all you really need is a bed and a hot shower. No air conditioner, bring fans! They have a pool on the property, I loved it. Saltwater was a bonus. They have a dock area to keep your boats, easy to access and the perfect spot to do some fishing. Lots of nearby activities, winery, ice cream, grocery store, gas etc. Downtown Clayton is just a short drive. I was only hete three days and I absolutely loved every minute of it!

Unfortunately outdated…read more Porches are often warping and falling apart. All of the furniture seems to be salvo type items. Think old couches, lamps, dressers. Bathrooms are sooo tiny. Shower stalls are discolored. (Wear your sandals). Also bathroom floors tend to be warped... No dogs allowed. No A/C Garbage not emptied often enough. Lastly if we want to keep your "spot" you need to book and leave a deposit for the following year on the last day of your vacation or you loose it. Pretty much pack your own everything. This is not a hotel. You need towels, bedding, pots and pans and dish wear etc). Some of this stuff is supplied, but not sure how is taken care of. Positives: -Lots of convenient boat slips. -small beach area for kids to play -bring your own portable campfire and enjoy a fire by the water -So close to the Rondette diner for a good breakfast. -Also close to Clayton which is on the rise! -Stove -fridge -heater if it gets cold -TV (but I wish they didn't have this)