My family has been a customer of this cleaning service company for over 3 years, We had a bi-weekly cleaning contract with them. First, I will say that all the staff is friendly and hard-working. However, when we first started with them, they would show up late, always have different personnel and even broke one of my master bathroom light fixtures so much that I'm still waiting to replace it. Even so, we kept our contract with them because of the staff. During our time with them, they have also had employee turnover and a fairly hefty price increase.
What was the straw that broke the camel's back was, we recently had to reschedule one of their cleaning days since we were going to be out of town on business. They were only able to offer one other rescheduling day for the entire month and it that wouldn't work for us. We were forced to skip a cleaning even though I contacted them 5 days prior notice and offered to fit them in any other day. At our next regularly scheduled day, the owner contacted us and demanded an extra $100.00 for a SO called cancellation fee (the difference between a bi-weekly cleaning $200 and one monthly cleaning $300). I did not feel this was justified because we would have gladly let them come any other day, or time, in-between our next scheduled cleaning. I told her we would pay it but I did not agree with her argument. Payment should only be made when a service is performed. I feel sure her employees are not paid on salary and are paid on an hourly basis so I don't fully believe this fee goes to them.
If you use this company, I would highly recommend you discuss this cancellation fee with her in the beginning so that you don't get into the same situation as we have. I don't this company handles their business in a professional manner and would not recommend them to anyone. read more
