This was my first visit to Dr Palumbo. I was booked for my 1st colonoscopy. He was pleasant and…read moreeasy to talk with. I asked to stay awake because of my hatred for anesthesia He was fine with my request He was gentle and painless during procedure an explained what he was doing an seeing the whole time reassuring me he would be fine with changing the plan at anytime if i was uncomfortable. I can't say enough good about him and his staff. I'd go to no other for my colonoscopies.

Dr. Carolan is quite the doctor. I was extremely impressed. No waiting, a beautiful facility,…read moreplenty of parking...but those are silly factors for a decent doctor. He was very engaging, asked a lot of questions, pulled up past MRI's/Cat scans and went over them with me. He probably spent at least 30 minutes with me. He was very kind, and respectful. He is a very unassuming physician. Not pompous, instead relatable. Highly recommended in my book.

I went for a procedure this morning and the whole operation was efficient, nice, friendly and…read moreprofessional. The ladies at the check in were very nice taking insurance information and very courteous. Once inside the team was also very caring, making sure I was fine and comfortable in every way. Overall a good place not too far from the Rhode Islands hospital. Free parking for patients right across the street.

Never in my life have I stood in line for over 10 mins just to check in for a doctor's appt. I…read morewill agree with some reviewers that the admin staff has an attitude. I do think Dr.Sepe is a good doctor.

Administrative Dysfunction Undermines Clinical Excellence…read more Having worked in a surgical ICU at a large metropolitan hospital for several years during my studies, I recognize what professional healthcare operations should look like. Dr. Mansourati and Nurse Practitioner Ducharme deliver competent clinical care and demonstrate solid medical expertise. Unfortunately, the administrative operations at this practice fall substantially below acceptable standards, fundamentally compromising the patient experience. In properly managed facilities, administrative personnel facilitate care rather than impede it. Here, routine interactions prove unnecessarily burdensome, and front office demeanor frequently registers as dismissive rather than patient-centered. When individuals are navigating health challenges, administrative friction compounds their burden and represents a failure of essential service. Particularly disheartening is watching capable clinical providers have their efforts consistently undermined by operational deficiencies. Healthcare demands collaboration across all levels. When administrative conduct works against patient welfare, it negates even skilled medical work. Until substantial improvements are made, I recommend seeking care elsewhere.​​​​​​​​​​​​​​​​

I would highly advise going elsewhere if you need to come in contact with Rebecca the "Office…read moreManager." From my interactions and perspective, she is abusive and quick to remind you she doesn't "have" to fill the medication she already confirmed you needed with your treating doctor. I woke up with pain radiating down my neck, spine, and arms to a point where I still can't move my upper body. I had been in to see Connie Ducharme a few months back for the same issue (less intense at the time). I called Fairlawn primary care this morning and asked for medication (not opiates) to help with the pain while I work on getting x-rays. I get a VM from Rebecca stating that my PA sent the script to a pharmacy I haven't used in years, which I had already updated with Fairlawn at my last visit, but THEY left it in the system. I called back and proceeded to ask if it could be transferred to my local pharmacy because I am in so much pain I can't drive long distances. I can't move my neck to switch lanes or sit up for long periods of time, etc. No empathy provided. Just Rebecca taking the phone and coming down my throat full force. Rebecca took the phone from the receptionist and proceeded to yell at me. "It's not Fairlawn's problem you have multiple pharmacies on file" - my response was "it was because I updated them during my last visit." I also reminded her that my prior medications a few months ago were sent to the correct CVS, why wasn't this one? She did not have any answers to my questions. She proceeded to say to me "every time you call you have an attitude." That is bullying and took me back. Especially because the last time I was in the office, Rebecca told me to drop her name if I wanted my boyfriend to become a patient, even though Fadi wasn't accepting anymore. Why extend that olive branch to a person that's always a problem? Gaslighting as its finest. Ethics complaint will be filed with the state when I am contacted with Rebecca's remaining details. Upholding patient autonomy, beneficence, and justice means respecting a patient's right to self-determination (autonomy), acting in their best interest (beneficence), and ensuring fair, equitable treatment for all (justice). My best interest was not acted in, Rebecca's was. Bullying me and threating to withhold medication is in direct violation with Rhode Island's Healthcare Ethics.

Takes forever to get your report. Even docotors are…read morediscussed with the time delay. Patients are waiting for medical issues to be diagnosed, so treatment can be may begin.

Went to get an Cat Scan early in the morning... They were…read moresupposed to be open at 7am, but when I got to the door, all the lights were out. I walked in and asked if they were open, someone then came out and greeted me. Good thing is they have free parking right in front of the building which is very convenient. The staff that checked me in did not seem very friendly nor customer focused....I really felt like a Number....not a patient needing care. The actual CAT SCAN was quick and easy.

This practice was recommended to me by someone in the industry. Though they have an in-house lab…read moreand so getting bloodwork done with an immediate A1C result is great, the rest of the business is run down and generally horrible to deal with. Everything they do seem to be the old fashioned way, their check in area is littered with a ton of posted notices (most of which are warnings to patients), and still after being an established patient at each visit they are not prepared and ask me basic info that they've had in their records for at least a couple of years. The main feeling you get is apathy and that they are overworked and understaffed. They have zero proactive reach out and do not do anything to inform me of new treatments and developments.

The Warwick office location (only open on Friday's) is overwhelmed…read more ---- In April 2026, showed up for my appointment and found the office closed. ---- Three other patients (who where also scheduled for the same day) in "common waiting area." Were chatting about the zero cancellation notifications. ---- A receptionist of an adjacent doctor's office told us that the office closing on Fridays and patients not being notified is a common occurrence. ---- I called the main office (Providence) but had to leave a VM (no one ever answers the phone.) --- They called back stating their office policy is to send "cancellation letters in the mail" (all patients witnessed that day never received notifications). --- Shocking that a doctor's office policy is to use snail mail to cancel appointments. (about as hands off as you can get related to customer service.) Suggestion: They need to update their office policies and/or hire enough staff to be able to preform the basic functions of: 1) answering the phone; 2) using email notifications when rescheduling appointments.

I've been seeing this doctor for at least 27 years I can actually say he's the best primary I've…read moreever had he listens to my concerns he's always concerned about my health giving me tips on how to be healthy he's compassionate about his job as a doctor I hope this man never dies I need you doctor Akhtar your simply the best the care of quality I get exceeds my expectations I'm glad I found him 27 years ago Thank you Dr. Muhammad S Akhtar for being my primary I don't know what I would do with out you

The doctor is pretty decent -- the office? Nope. It was so hot in there, that when I arrived,…read moreeveryone waiting was asleep. No joke. Oh, and the wait? Yeah, my appointment was for 4pm and I was seen after 5pm. The time before that they were a half hour behind. Everyone's time is important, and this is the breaking point for me.

Strong practice Convenient bloodwork…read moreTechnologically savvy It's high time for an update, and I have both more and better things to say about Wayland Medical ~12 years in. Getting appointments with the practice has been notably smooth throughout my time with them; the staff is willing to work with you based on your needs and clinician availability. I've also enjoyed seeing a few of the other practice members (eg Benitez, Berg, Rodriguez), each of whom is thorough, knowledgeable, and helpful. The use of the Healow medical app as a portal, and their fully integrated connectivity to electronic medical record systems, has given me peace of mind that all my instances of care are suitably connected in one place. It's also convenient to be able to head downstairs for a quick and easy blood draw when required - and again, clear results are available in the app shortly thereafter. I've also noticed the patient set is younger than it used to be - not just geriatrics anymore. As important as anything above, Dr Ruggieri is friendly and engaged during visits, as the rest of the staff I've dealt with are also. I definitely have a "medical home" at Wayland Medical.

Dr. Very nice and probably very good. Office staff rude and alliwed to get away with being rude to…read morepatients.