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Krystal Osborne

5.0 (7 reviews)
ModerateHair Stylists
Closed 12:00 pm - 8:00 PM

By appointment only

Services - Krystal Osborne

Haircut

Hair styling

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Roots and Rows Hair - Before and after extensions and balayage

Roots and Rows Hair

4.8(33 reviews)
4.0 mi
Established in 2009
Women-owned & operated

I've been seeing Megan for 3 years now and I'll never trust another person with my hair again!!!…read more I've been getting extensions off and on for the last 10 years. I've had all types of extensions - tape-ins, k-tips, and wefts. I can speak from my own 10 year extension journey when I say it is very important to do your research before getting extensions. When I started seeing Megan, she spent an immense amount of time showing me where my where my previous hair dresser had damaged my hair and showed me how I can take better care of my hair. I had literal bald spots. She focused on getting my REAL hair healthy before we even entered into extension territory. Im happy to report that after a year of extensions with Megan, my hair is actually HEALTHIER and (shockingly) LONGER!!!!! than it was before getting extensions. Megan is the only stylist I've seen that has been able to keep my hair as healthy as it was pre-extensions. She truly cares about your hair health at the end of the day. Plus, every time I tell someone I have extensions they're SHOCKED because of how well Megan can blend them into your real hair. On top of that, any time I come to Megan with an issue she always has a solution. I went through a phase where my hair was getting greasy extremely fast no matter how often or not I would wash it. Megan recommended hair care products that helped my scalp balance back out within a week. And the cherry on top is a glass of wine while she pampers you

I normally do not leave one-star reviews, but I feel other women should fully understand what they…read moremay be signing up for before committing to extensions with Roots and Rows. My experience with Megan was extremely disappointing and ultimately left my hair damaged and my confidence shaken. From early on, the install felt painful and overly tight. The sectioning appeared uneven and what appeared to be improper, causing constant pulling, discomfort, itching, and visible stress on my scalp. I even noticed thinning and bald spots developing not long after the installation. Appointments were often rough and uncomfortable. During services, my hair was pulled aggressively, my neck and ears were burned while blow drying, and after color services I experienced significant breakage and shedding. Instead of feeling cared for as a client, I felt dismissed whenever I tried communicating concerns. Conversations often became defensive, with blame redirected back onto me rather than addressing the issues I was experiencing. By my last appointment, I truly did not even want to go back, but I knew the extensions needed to come out. To avoid conflict, I scheduled another future appointment knowing I would not return. What added to my disappointment was that we had previously agreed on a trade arrangement that should have made that final appointment free, but that agreement was not honored. Instead, I was charged $85 for roughly 35 minutes of removing the extensions and trimming my hair. I had specifically asked for only a slight trim with the front pieces remaining around collarbone length, but over two inches were cut from the front. After everything my hair had already gone through, this was upsetting and felt careless. The biggest relief came when I finally removed the extensions. The constant pain and itching immediately subsided. Since then, I've spoken with multiple hairstylists who encouraged me to stop the extension process and focus on restoring the health of my hair. What hurts most is feeling like I trusted someone with my hair who did not prioritize its health. I have lost a significant amount of hair throughout this process, and it has deeply affected my confidence. Considering the high prices charged, I expected professionalism, care, and healthy installation practices -- and unfortunately that was not my experience. I also felt Megan did not demonstrate the level of expertise I expected for the prices being charged. After knowing Megan for over 15 years, this entire experience has been incredibly disappointing. The before-and-after condition of my hair speaks for itself. I strongly encourage anyone considering extensions here to thoroughly research extension methods, installation techniques, and long-term hair health before committing.

Photos
Roots and Rows Hair - Beautiful new salon space

Beautiful new salon space

Roots and Rows Hair
Roots and Rows Hair - Extensions before and and after

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Extensions before and and after

Mosaic Hair Studio & Blowout Bar - super fun bangs look

Mosaic Hair Studio & Blowout Bar

4.8(133 reviews)
0.0 miLawsona / Fern Creek

Before I get into this review just be aware that there are TWO locations for this franchise &…read morethey're 10 minutes away from each other! (I made this mistake and went to the wrong one first then the correct location for my hair appointment lol!) This hair salon has a parking lot right next to the business which I like. When you walk in, you feel right at home with the receptionist greeting you & offering you some type of beverage such as water, soda, coffee, tea or wine! Not only do they do that, but they also have sweets at the front! At your appointment time you are greeted with your hairstylist at the front. Moved to Orlando about a year ago and I still haven't found a hair salon that I truly trusted until I came here! I called a few weeks in advance to book an appointment for a blowout & the process was easy since I didn't have a specific person. I had a guy (I can't remember his name) but he was great! He was very friendly and did exactly what I asked of him! For the price honestly I was shocked. It was not bad at all and not what I was used to because I have THICK hair & they charged me for a blowout around $45 which was VERY reasonable! I am very happy I found my hair salon and will definitely be back here!

I recently booked an appointment for a 30-minute Mini Signature Facial and, on the day of the…read moreappointment, I drove over so excitedly that I actually landed at the wrong (Ivanhoe) location. I was mortified, but the staff there were super nice -- they provided me the correct address, assured me everything would be fine as their Milk District locations as only about 10 minutes away, and they even called the staff at age Milk District locale to let them know I would be a bit let due to my having accidentally driven to the wrong place. When I arrived at the correct location, literally 10 minutes later, the staff there was great -- they let know that I would still receive the full service and brought me over a sparkling water while the esthetician, Marissa, came over to get me. She took me to the back, where she performs the spa services. Marissa was absolutely delightful, taking the time to explain her process while also listening to my skin needs/concerns. I was happily surprised to learn she uses Eminence Organics, which I didn't even realize when I made the appointment. Eminence is my all-time favorite skincare line, so this was a major plus! Anywho, she provided a wonderful facial experience , and I walked out of there feeling smooth and refreshed! 5 stars, 2 thumb up, 10/10 recommend!

Photos
Mosaic Hair Studio & Blowout Bar
Mosaic Hair Studio & Blowout Bar
Mosaic Hair Studio & Blowout Bar - Hair

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Hair

Krystal Osborne - hairstylists - Updated May 2026

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