While vacationing, we had a flat tire. A gentleman at another store recommended this…read moreestablishment. I called and Josh said they could plug our tire. We arrived and they fixed the tire and were most cordial and helpful. In addition, they didn't charge for this service. I would recommend this place without reservation.

I stopped in today with a bolt in my tire and was expecting to pay for a repair. The team took care…read moreof it quickly and professionally, and there was no charge. Everyone was friendly, knowledgeable, and respectful. Experiences like this are why customers come back. Belle Tire has definitely earned my future business for tire and vehicle repairs. Thank you to the entire staff for the outstanding service!

Eriksen's did an amazing job getting my truck in and getting it all fixed up quick plus giving me a…read moregreat deal definitely recommend!

Our family decided to take a trip to the U.P when on the way to we heard something hitting the…read moreground smh. With 4 kids how could something possibly happen and why! So we pulled over and found our muffler laying on the asphalt. I called a few places with no answer. Finally this placed answered and I was there with my car getting worked on within 15 minutes! The worker was so nice and even tried to cut us a deal because he knew we were on a family trip. Hands down one of the best places I've been too. Wishing we had this kind of service back at home!

I would love to give a big huge shout out and thank you to Mike (sm) and the mechanic who worked on…read moremy 2016 Ford edge u guys are awesome...thank you

We were vacationing at Boyne Mtn and visiting town for supplies when my 2013 Explorer wouldn't…read morestart. Towing it someplace would've been really expensive and a hassle. I found Bob Mathers Ford when searching in Maps and they were only 2 blocks away! I called and Allen responded by walking to my car with a jump starter, but it didn't help. He then recruited a mechanic, Doc, to come assist. They pulled the battery to run tests on it and found out it needed to be replaced. They carried the old one 2 blocks to their shop & a new one 2 blocks back to install it for me. Started right up. Best customer service I've had in awhile and they really went out of their way to serve me. Can't say how grateful I am that they got me back on the road so quickly when I could've been baking in the sun all day waiting for help. I highly recommend them and, based on my experience, expect that they provide equally good service for their car buying customers.

Free inspection, great service, fit me in without an appointment. Friendly knowledgeable staff.read more

My wife felt something while braking our 2013 Prius V with 118K miles. So I called up Boyne City…read moreBrake to ask their opinion. Caleb invited me to stop by and have the vehicle looked at and test driven. A couple hours later I did just that. The man at the front desk, Joe, listened to my description of what I perceived as a potential 'issue' and we took the car for a drive up and down M-75 for 15 minutes. Joe drove and did some things one does to check if the issue could be a bad bearing or not. He noticed nothing unusual during that test or while braking. Upon arriving back at the shop he put it up on a lift to do a visual inspection of the rotors and pads. Not only did he not find anything, he pointed out to me what great condition the entire mechanism was in. He said the pads were good with at least 80% life left. Rotors were good looking, no scoring or corrosion. No charge, just good customer service. For someone like me who is new to the area I need to know service providers who are trustworthy and willing to win my business. Really made my day as brake jobs are not cheap. He invited me to stop by anytime if anything at all seems fishy. I will.

Tim Somers was our salesman and he was excellent. We started as shoppers in California and he…read morehelped making our purchase once we got to Michigan, a total breeze. He found the bikes we were looking for, two Honda XR150L, at a great price and made it all very seamless. Even delivered to our cabin. He even went above and beyond by delivering a replacement battery to the cabin post purchase when the bike wouldn't start. Can't recommend him enough. Thanks Tim! The bikes are also fantastic by the way. -Kera & Jeff-

If you own a canAm motorcycle this is the place to go for service and parts in Northern Michigan…read more Everyone is very helpful and take pride in everything they do. All the employees are friendly. This time I took my Spyder in for the first oil change and a recall. It was done in about 2 hours. Meanwhile, I went shopping. I've purchased accessories from them and even bought my Spyder from them. They have a nice selection of new and used vehicles for summer and winter. On the show floor they have a very pretty blue 2012 Spyder I admired. Mines a 2020 so I'm not in the market, but that 2012 looked well cared for. Motorcycles not your thing they've got UTVs, ATVs, snowmobiles, jet skis. Heck they even have kids' size ATVs and UTVs. I got a kick out of one of the staff moving around a kid's UTV. He had to pry himself out.

Terrible terrible terrible. Had an appointment to get my tires rotated and balanced. Showed up 15…read moreminutes early. Took them 2:45 to do a half hour job and that was with an appointment! This was after it took 3:30 to get them installed with an appointment a few months ago. If you value your time at all buy a a local shop. Sure you will spend a few dollars more but I've already given these people over 6 hours of my life and I've only now gotten my first rotation. The math is simple by the time I'm ready for new tires I will get 3 more rotations. That is two full days of work. You do the math.

We were stranded and they were able to get us in and on our way. We were not forced to pay for an…read moreadditional night in the hotel because of their timeliness.

Safelite sent a guy to my place of work to replace a 16' Silverado windshield. The short and sweet…read moreof it is, Safelite was cheaper than the local competition and I didn't have to leave work for the repair. The guy did a great job and he was fast. This was the second windshield I've had to replace in this truck(bad luck I guess) and the first time I went to a local mom and pop shop. The only reason I tried safelite was because my insurance company recommended them. Geico said "if the crack is smaller than a dollar bill, Safelite would repair it for free." Well, the crack was alot smaller, but it must have been a big rock because there was a white spot the size of a quarter from the impact. The tech said he could seal it if I wanted but it probably wouldn't last the winter, so I bit the bullet and had it replaced again. They fixed my truck for about $15 cheaper than the local guys and for the first fix I dropped my truck off so the bill didn't include travel cost. Most times I would rather support the local businesses but this was a win win. Stay at work while saving money.

I am not the kind of person to leave a negative review about a company, but the absolute…read morefoolishness exhibited by Safelite Gaylord, in MI has prompted me to do so. The following scenario took almost three weeks to play out. I contacted my insurance agent because a truck kicked up a stone and put a good ding in my windshield. As frustrating as that was, I am fully covered so my agent contacted Safelite and a repair was scheduled. Prior to the actual repair they emailed me a "what to expect" video (which was great) and the video detailed that the chip/crack wouldn't be gone after the repair, rather it would look like a milky spot, or as I thought like hot glue dabbed on my windshield. Since the area was the size of a quarter, they said this shouldn't be a problem, and I was fine with that. After the first repair technician left, I looked at the repair and it didn't look any different, but the sharp edge was smoothed over, but nowhere near what the video portrayed. When I showed it to my agent, he agreed that it was unacceptable, and called them to reschedule another appointment, this time for a full replacement, and not a spot repair. On the morning of the replacement, I received a call that the windshield that was shipped to them was damaged, so they had to order another one, and asked once again to reschedule, which I was happy to do, because things happen. The replacement day was set for a Saturday, at noon. So, the technician showed up on time, we had a quick chat, and he started working, and was done in about an hour. Just after he left, I went back out to look at what he did one last time and noticed that the little covers that go over the mounting hex nut were missing. These cover the anchor point (nut and bolt) where the wiper arm meets the motor that moves the wipers when activated. My truck is eight years old, and I would have noticed these silver hex nuts when I was cleaning and polishing my vehicle. I know they were there because they were perfectly clean, and not rusty or corroded in any way, so that told me that they were indeed installed prior to the technician arriving. Again, no biggie, so I sent them an email (with a photograph) and asked them to have the technician return them asap, because I don't want those bolts/nuts exposed to the elements, which could cause them to rust and seize. I didn't receive a call, after waiting one business day, so I called on Tuesday morning and spoke to customer service and was told that they couldn't help me until the following Saturday. I explained my concern for the bolts rusting, and said that timeframe wasn't acceptable, and that all they have to do is drive 25 minutes from their location and drop them off, that's all I wanted them to do. She said she would have to contact the local manager, and that the Gaylord office would call me. After an hour he (manager) did call and after I explained what happened, he said that he looked at the photos made by the service technician and that both covers weren't there when he came. I reiterated that they (nuts/bolts) were in pristine condition, and there is no way they wouldn't show some sort of rust if they had been exposed, but he refused to replace them. I then asked him to email me the photos, which he said would be time stamped (as proof), and I agreed to look at them. To his credit, he called me after they arrived, and explained that the images weren't time stamped, but he said they (covers) weren't there, and that I should trust him because these parts are notoriously bad and fall off all the time. He even suggested that I look at other trucks in large parking lots, and I'll see what he's saying. I told him that the images looked like "after" shots to me, made by the technician showing the completed work. I really didn't accept that excuse and asked him to send someone out to replace them, and that I'm sure the technician just left them in his pocket, or rolling cart, but he refused. I just ordered replacement parts, that cost me $30, all because Safelite Gaylord doesn't stand by their work, and worse yet makes excuses for a simple mistake. Customers shouldn't be treated this way, and I hope you all reconsider using them.

Insanely rude when talking over the phone trying to get my car in for a repair. Never trying to…read moreget help from Jerry's again.

I had a few problems with my car. Brian took care of everything and even saved me some money. I…read morewould highly recommend this garage.