These are the worst ENT's. They act like they don't care, they don't give you any advice, they…read moreheard you in like cattle and spend the smallest amount of time with you. You walk away having to schedule an appointment with someone else for actual help. If you want, knowledgeable, helpful ENTs see someone at UC hospital .

Dr.wiebracht is always Great ! Shantel is Best !…read moreThey always take care of me. Thanks Carol Lockhart

I was sick and couldn't hear out of my ear for weeks. After a trip to an urgent care out of town,…read moreanother trip to my regular family doctor I was desperate. My regular family doctor told me I needed an Ear, Nose and Throat doctor. I didn't know who to call. I ended up seeing Dr. Schainost. She was wonderful! She explained everything very well to me. I have had to go back and had good care from her. I highly recommend Dr. Schainost!

She is an amazing doctor. She takes the time to get to know her patients. I highly recommend her.read more

Sneaky, unethical billing practices. Hit me with a surprise $347 bill…read more I received penicillin allergy testing. When I asked the office staff, they reassured me that they were in network with my insurance, and not to worry. A few weeks later, I received a bill for $347. I called the billing department thinking this was a mistake, as this is 3 times higher than the average price for this test, but they informed me that they charge the maximum amount allowed by state regulations and that I should have thought to ask them for an estimate. I told the billing representative that the office staff made it sound like this would be covered by insurance, and she stated "well, that's too bad." The only discount they offer is 10%, IF you pay the bill completely in full. They outright refused to negotiate the price any further, even when I explained that this bill was causing a HUGE financial burden. Please AVOID THIS PRACTICE UNLESS YOU WANT PAY RIDICULOUSLY HIGH SURPRISE BILLS.

Honestly prior to the most recent visit and the billing that ensued I would've given this practice…read morea 4 star rating. Everyone is always incredibly friendly the only issue I've ever had was the wait times you can run into at the Edgewood location but that is to be expected. During my most recent routine visit for a cleaning of both ears, per usual, my doctor made the observation that one of my ears had a cyst on the ear drum. He recommended that I schedule a subsequent appointment for a draining procedure as he didn't have the necessary tools at the current appointment. He then proceeded on with cleaning out the ear he observed the cyst and I went in my way. Upon receiving my bill for the standard services I had received I noticed an additional nearly $170 over the regular price I pay for the twice yearly cleanings I receive. I inquired with the billing department and they inquired with my doctor. He affirmed the charges siting that an additional diagnosis was made. Now had I requested for him to attend to an issue I was not scheduled for, or even to look at an ear he wouldn't have normally been looking at I could try to wrap my head around this. But the idea that he thinks it's appropriate to tack on an extra $170 for noticing something in an ear he was ALREADY LOOKING AT, is laughable. I understand that "Bill 'em for whatever you can," is the current medical mentality, but this will be the last time they bill me. **After going round and round and having the engage the help of some outside influences I was finally able to get my bill correctly. Most likely still won't return as I would not have gotten a resolution without the outside help**

Went to see Dr. Wood at Cincy Head and Neck for my allergies as well as strep throat. Was very…read morepleased with the service, professionalism and overall attitude of the staff. Dr. Wood was on time, very funny and pleasant to chat with and I will definitely be seeing this group again. They have lots of practices all over Cincy so it's convenient even if you don't live near downtown.