I have shopped at Krogers 1st and 7 th Ave in Huntington for many years. I usually check out my own groceries because usually not as tired as I was on January 5 2026. I went to Hannah's line to be checked out. Hannah was my cashier. Standing at the bagger section was a young man. Every word out of his mouth was profanity. Which I did not want to hear. I spoke up and said. The language is disgraceful for customers to hear on the front end from employees waiting on customers He got angry and walked away. His managers name is Hannah. What happened to good customer service at this Kroger. Managers don't set parameters for employee any more. They feel entitled to do and say what they please at this store. What happened to good customer service in these stores. I will not be traveling out of my way again to be treated to this type of behavior while trying to do business at the establishment Mary Clayborn read more

Tucker at the self check out is the rudest person I have ever encountered not only did he REFUSE to help me, walk off mid conversation, and made fun of me by insinuating I was stupid. He deserves to be fired. read more

This store claims to be open until 11PM, however, when I arrived at 10:45PM, the doors were already locked. I knocked and banged on the door and was told they were not allowing any other customers into the store. I waited so I could plead with the evening shift worker (who has seen me shop late in the evening multiple times) and he informed me that they lock their doors early every evening and it has been that way for a long time. We just moved to this area 2 months ago but when I worked in retail, customers were allowed to walk into a store 5 minutes before it closed if they felt like it. Locking the doors ahead of time should NOT be allowed. I know workers want to go home but there is not even ONE grocery store in the entire tri-state area of WV, OH & KY that is open 24 hours! It is 2024 - are you kidding me?! I also saw another gentleman try to enter the store and I had to inform him that the doors were already locked. He indicated he had been at a hospital all day long and had not eaten since 9AM. He wanted to grab something from a grocery store rather than go to a fast food restaurant. I felt bad for that man. I guess Kroger assumes no one works 3-11PM or 11AM-11PM or that customers can just come back when they open up at 6AM? Everyone's schedules are not the same. There should be at least 1 store in the Huntington, WV/Ashland, KY/Proctorville, OH area open 24/7 for customers. I guarantee you there will be customers. Don't even get me started on the fact that the only 24 hour pharmacy is the Marshall Pharmacy located within Cabell Huntington Hospital (the side where Drs offices are located and no one would think to go pick up medications there). How is is 2024 and there is not even 1 grocery store open 24 hours in this area? It is absolutely ridiculous - especially the fact that the evening shift worker is allowed to lock the doors PRIOR to the store's actual closing time! I never experienced issues like this with any Kroger's when I lived in Cincinnati, OH, or any Ralph's stores when I lived in Los Angeles, CA. I know Huntington, WV, is nowhere near the same size, but that doesn't mean customers may not need some form of groceries during off-peak hours. How does Krogers and all of the other grocery stores in this area not know that?! read more

No carts, shelves picked over, dirty. Not a good market. Dingy and not very inviting.

I thought that kroger didn't close until 11!? I went there Thursday evening at 10:30 and both doors were locked! I understand you wanting to get the customers out so you can close up but if the doors are locked at 10:30, then the store closes at 10:30 not 11:00. I was very disappointed! I would've went to Walmart instead if I had known. But since I went there first I missed Walmart cause they actually do close at 11 not 10:30 read more

Seems weird to review a grocery, but his a good one. They have Kroger branded things I have not seen anyplace else.

Great store with great employees that are always helpful when you need something. Like running back to get a new item to replace a leaking bottle or remembering your name when you come in. They always have what I want in stock. The prices are good. I haven't seen panhandlers in at least a year. I don't like that the Click-list grocery pickup has taken away a lot of good parking spaces that are now reserved. I also don't like the cameras that are right at my head height in the middle of the isles. This won't affect most customers but us few super tall people have to watch our heads. I shop here all the time and will continue to. read more

I do shop here because I despise the Gucci Kroger but I agree with the previous review about the unnecessary conversations at the checkout. It is disrespectful to the customer you are supposed to be waiting on and it's just rude to discuss people in general. My biggest criticism however lands on a service desk employee who has been there for years but I don't know her name. She is small in stature with short greying hair and glasses. My husband tried to pay a utility bill there one Thanksgiving and she was abhorrent. He asked if she knew where he could pay it since they had ceased from receiving the payments and she claimed that she always just pays her bills on time. So my pastor husband politely informed her that we as well do that and the bill he was holding wasn't his. We were settling a debt for an injured veteran whose benefits had been reduced and he was unable to cover his water bill. My husband then promptly left Kroger and gave our two hundred dollar holiday purchase to Foodfair. read more

I shop here regularly. The employees there are eager to help me find things I'm looking for. Check out is easy and quick. It is in a rough part of town so I am only there during daylight hours. I do appreciate the presence of security. read more

unhelpful customer service. Called three times to three different depts, including manager and no one answers their phone. had to go there just to ask a simple question about times the pharmacy is open and still got conflicting answers. ‍ read more

(less Than 1 Star!) Lets start with the employees maybe two of them are good people that show that they care about others. The others are very disrespectful to everyone and care very little about the customers, they openly have conversations where they will talk about the customers while putting people down as well, Most of The Bag Girls look a mess and can be heard talking about how they cant wait to take a break due to needing to get high, I have given this Kroger many chances but it always seems to be the same thing each time, several employees stands out more than most, on is the lady that works the customer service center "Robin" She seems to hate life and takes it out on others and sadly if you stand anywhere near her You will be over taken by the Copious amounts of Perfume she baths in, It can take your breath away, This is not the local business I want to support since Very few that works here show respect for the customer read more

I shop only at kogers on 7th st Huntington,Wv a few times a week . Will the last few time it's not been very good. For one my friends kid who just find out she was expecting her first child when to get her wic . She never had done this before and ask for help. She got I'm busy and cant help . When she was able to get what she hoped was right and it was n she checked out when she want to pay she didn't know she had to get one receipt and then hit the next bottom to pay for it . Then she was very upset when they told her she not going to get what she needed . And one of the workers was going to hit her. He would going to take her by the arm and remove her from the store. She was told not to come back into the store not one time showed How or what she done wrong. She was told ur r not allowed back into kogers . Two we have got meat , and lunch meats and they all have been bad and mold had start grow. I called and told them and because I don't have the recipe they would not let replace it . read more

This is one of the worst Kroger Stores to ever go shopping in, this place is filled with all sorts of trashy people, panhandlers wanting to bum money from you, the fact that people have gotten robbed here really shows that this is one of the worst places to shop in Huntington. The employees themselves look disgusting and some of them look like they have very poor hygiene; so a word of advice if you want a better shopping experience go down the road to the 5th Avenue Kroger instead. read more

I love this particular Kroger. The people are friendly and it has a great produce and meat department.